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How would you deal with this dispute
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Do not delete all his tickets, reasons: deranged weirdos do deranged things and you should stay prepared to fend off potential attacks (e.g. him trying to send some state agency at you).
But except for keeping evidence say 'no' to everything. 'No' to "pls reinstate my account", 'no' to no matter what he might want/ask for.
Plus put him on fraud record. Why? To help protect other providers Also, in case he is here inform LET admins/mods and provide evidence.
Finally, think about your options. After all that creep tried to scam you and clearly ignored your TOS.
TL;DR play it hard, as hard as you can!
that´s why we don´t work with paypal.
and as already mentioned from all other colleagues here: keep him blocked once and for all.
Dealing with such "customers" who are unable to communicate and trying to fraud us, isn´t worth the few cents of profit.
Do you really want to gamble such (sorry) idiots for a profit of $10? What´s the worth of your time? My time costs 60€/h.
The regulations in the eu are a little different since paypal is a bank. If you can provide that you havent received the goods, they need to refund you.
Why? It's a security/authentication service. I/you use services that do this every day.
FUCK NO.
P.s. did you learn anything from this?
I have seen how other providers have been called out in this forum for things such as this, and made the thread to get the community view before I jumped into action this way or that, it takes a second to get a bad rep and a long time to fix it.
If so, then you'd know it's the standard to shut down account permanently upon PayPal dispute. There's absolutely zero ambiguity about that on LET.
Where did you ever see this? Maybe in some really particular events maybe, sure. In those events, its a provider who already had a weeklong outage because of reasons. But usually, its a shitposting thread on OP because they fondled their chicken wrong and now it tell the police. So they seek the paypal refound because they can't manage their chicken correctly.
don't worry about getting "bad review". every great provider here has gotten some but what's most important is to reply with evidence and they get sorted out automatically.
I would personally not care if they gave a bad review because with evidence and such they can be disproven very easily.
Plus I highly recommend reporting to fraudrecord too as that will surely let other hosts know ahead of time not to bother with them.
I have made it in my tos and aup that any such chargeback and dispute immediately puts the customer in bad standing and I would not ever unblock there account after doing this. You Learn eventually who is high risk and who isn't. So take the advice from other providers and me who have been in this for a bit and don't worry about it if they try to give you a bad review prove them wrong and after that the public will see they don't have any justification to stand on and you will be fine.
Thanks for all the feedback, I have been selling for a while but only recently started to sell here and it is hard being new in the community to know who can and cannot be trusted.
as far LET is concerned, it's a great community with good detectives
Even if anybody posts a negative review, LET Detectives will ask for evidence from both parties and since you are not at FAULT, LET Mods will move the thread even to off topic section and also change the Title of Thread
Once in a while I do keep getting threats of negative reviews, some even posted negative reviews on trust pilot, but it's part of the game, though a lot of times it's just not worth fighting for, I've ended up even refunding the client and get done with them if the client is a total jerk
Just do your best and be transparent, and you will gets lot of support from LET community
Just like bad actors who disappeared with customers payments keep returning to sell on LET with new names, so too bad customers who did chargebacks and PayPal disputes come back and open new accounts under new names, with a different email/address and payment method. How do you mitigate against that?
@HostEONS
I knew you are a nice person, A+ in the answer.
How I would deal with it.
Correct me if I am wrong, but from what I remember, you were re-selling 20i hosting accounts.
Setting up this hosting account has zero monetary cost to you, only time.
Based on the above, I would just refund the customer and move on, regardless of what my terms say.
Sometimes it is just easier to move on than to fight for what is written in the terms.
No one has lost out. But the time spent fighting and talking about it, you could have spent on 5 new customers.
How much time could it possibly cost responding to PayPal's dispute department?
If you read the follow up comments you'll notice that the host won the dispute with PayPal, against the former customer.
OP is charging £5 one time for lifetime hosting. Regardless of whether OP won the case, in my eyes, OP has still lost, as it is not even worth the time to think about it, let alone write a counterstatement to a PayPal claim.
OP needs to learn how to avoid Parkinson's law of triviality.
Accept the claim and move on.
Time is your most valuable asset.
I second this.
90% of the time, we have given refunds on no refund deals, because we were asked nicely and/or the reason provided made sense (not that you changed your mind).
As you know, we mostly deal we small/medium businesses, and agencies.
We had a case few month back where a customer filed a chargeback via Amex, after using the SaaS for 2 months.
If you don't know, Amex almost always sides with Buyer.
So, we found the guy's agency, bought their service 15 times using multiple cards and filed chargeback and won each one of them.
Not something I am prod of, but if you intentionally f things for a small business, you deserve it.