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Comments
Have always wanted to test your products.
It started with the worst
https://ibb.co/sjpLj0C
https://ibb.co/3cVQg0r
https://ibb.co/VBK1X8g
https://ibb.co/122m7N2
connection to the vps was simply lost, panel functions did not work
I've attached as many screenshots as possible so you can answer why this happened, because the suggestions are still interesting for ddos protection, but now I'm not sure.
Logged in to aurologic, tried to buy a cloud server, redirects to my.combahton, offer is €4.99. redirects back to aurologic for €5.60. Some payment gates are removed since rebrand. Only sepa, paypal and bitcoins existing.
Btw, only monthly offers available.
Hi there,
would you mind to open a ticket, so we have a chance to investigate? Cheers!
Payment gateways are the same, except Paysafecard, which we removed over nine months ago already
I think there's enough information in the screenshots, including server ID and IP.
Thats a manual process at the moment, which our oncall duty will carry out - when necessary. Hypervisor failure is rather uncommon, while it's still on our list of things to handle automatically.
You're most likely blocking Google due to some browser extension, which in return causes recaptcha to break.
As I see your instance is booted and latency looks good for me though, if you're experiencing a bad route, opening a ticket is the way to go
Is the problem loading ddos history and displaying the location also my browser problem?
Can you define the 'somewhere else'?
To be precise, we are not like to big H or O - customers are paying us for a nice network, ddos-protection other than one which you cant tweak, as well as guaranteed port speeds. Given the power prices in Germany, it would be insane to offer some models at a lower pricetag.
In most cases though, we are able to work something out cheaper - requesting an offer doesnt cost anything and we can even supply last-gen hardware like AMD Ryzen 9 7950X or Intel Core i9-13900k, while they are not offered yet publically.
If you dont have a DDoS History yet, there should be none loaded. To be honest, that component needs a rework to not throw an error in the event of having zero incidents available, as well as to query it without backend API's
Speaking of the region details, thats a captcha protected endpoint - obviously for reasons to avoid instability due to someone hammering our database.
So you can't do anything but dismiss it and say I have bad routing? And the browser is to blame too, when there is no problem, the browser is not to blame, but if there is, it means bad routing and the browser. Do you realise how stupid that is? Instead of a normal answer, you make up excuses.
Well, okay
@SebekVPS maybe you should take this to a ticket where it is appropriate.
Yes, they'll tell me something similar, that it's the browser's fault and that I have a bad route
I have provided 4 screenshots including the panel not working and the MTR and time of the problem, is that still not enough?
I was really expecting a normal answer at first, but now I'm sure they don't have normal answers.
I do have provided the answer already, as the customer seems to be absolutely unwilling to open a ticket where we could investigate the bad route with him and provide the support he desires, I dont see the point either to discuss this publicly in a forum, with a revenue of 1.81€ - doesnt seem to me he is interested in receiving any help
maybe you can learn something in this thread regarding dealing with such customers
https://lowendtalk.com/discussion/189477/greencloudvps-vps-and-after-sales-service-are-really-terrible#latest
I think that's your problem if you're doing your billing that way.
You look silly when you write what your billing does.
I specifically pointed out the existence of a problem in a specific time frame, but you think it's funny and you're acting like a clown.
you see the invoice amount, you see all the data, but you want a ticket, why?
Don’t be a fool. You as a provider should not act like this. Somebody, throw away shit from him.
I wish you the same support, when you buy a server and see a problem after 5 minutes and they tell you that the problem is in your routing
what's the problem?
If you want to say something, do it confidently, I am operating with facts, but I don't see concrete answers.
I bought the server without any intention and wanted to order a dedicated server, but decided that a virtual server would be enough for testing, then I saw the problem and reported it here.
And now you're making it my fault? That's ridiculous.
Also, after I complained about the problems with my work, for some reason my entire subnet was followed by a ddos attack, yeah, that's really weird if we are talking about decency
Provider had own rights same as you do. But currently you are not operating with facts, but just crying like a baby
. I have nothing against u or OP, but I indeed don’t like when you can’t keep your mouth shut unless there is a specific case, sometimes need to think what and how u say 
, boomerang might be an “auch”, especially in real life. Don’t forget, you are also provider here.
You should respect first yourself. Nobody was pointing that’s it’s your fault, you once again making a fool for yourself. Sorry if that is a harassment for you.
Why aren't the screenshots facts?
I got a specific accessibility problem lasting 5 minutes, just nothing was working, including any action from the control panel, what else should there be, should I dance about it to make it look more believable?
I realised that I will not see an adequate answer from the representative, so what is the sense of you writing here?
That would be kinda childish, isnt it?
Maybe
Anyways, I'm out of the discussion, we still have lots of work here in our DC to get done as of today and customers waiting on their servers, if there is something we can help with - ticket system is the way to go - bothering for 1.61€ revenue on a public forum is something I'm too old for
Actually, the right approach, because I wanted to just buy a dedicated server, but I bought a virtual server to get the precious experience of your quality services.
Please let this thread be, you’ve ruined it for a whole page, it looks extremely unprofessional and you’re acting like a baby
Ticket in or don’t, those are your options
I doubt we want to work with you any closer, your attitude is out of our target clientele, good luck finding a provider who is willing to deal with your behavior though
I think you have a very high opinion of yourself.
Respect is when a problem is recognised and not made a circus out of it.