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There's no such thing. Just relax and spend your hard earned money with the others however you wish.
@Nanja
Sorry if this sounds harsh, I feel for you and seriously wish it went differently.
From what I see that's a classical case of someone getting desperate and very soon entering panic mode. Bad approach.
But I have good news too: I think you got something very wrong wrt "10 years no purchases in Europe". If PulsedMedia were p#ssed off enough by your actions they would have put the case on one (or more) of the fraud protection sites, but it seems all they did was to decide that they and only they didn't want your business for 10 years.
Here is what I'd tell you if I were a friend of yours and you asked me. I'd say "Apologize to PulsedMedia - publicly! You pulled the whole thing in the public arena and so you should apologize publicly". I'm not sure that an apology can bring PulsedMedia to go softer on you (e.g. not 10 years but only 3) but it can do good for yourself because it would indicate that you acted like an idiot but had no ill intent.
Thank you for this,
but apologies are left on deaf ears.
Once I mentioned chargeback, I got blanked out.
I really am sorry for everything, like those previous messages have said.
pulsed media is an european company as far as i know and you have to refund to the same method your customer paid for the items.
Pulsed Media is a lowend provider with IMO not a good support and stupid bandwith rules.
For what it's worth, even when this has nothing to do with me, I sincerely accept your apology ✌️
I don't think anyone ever questioned the refund part?
OP wanted to buy something else from that provider and he was just offered (I would assume) refund to credit to make everyone else life easier - no waiting time for money to arrive back, no need to pay again - just use website credit. Seems like simpler (and cheaper for provider
) solution that works for everyone.
But then he went with his
chargebackand it all went down the drain.At the end of the day there wasn't chargeback at all, just some little misunderstanding and some people here create all that fuss for nothing.
@Nanja you can sleep peacefully. Just forget about all this, spend your money with other host however you want and enjoy your life.
Nope, they can ask if account credit is fine first. No law against that.
Also, there’s a bunch of exceptions in reality when the service could be considered ”used”, for example, good luck getting your 14 day refund period for a domain registration (I mean I think some might do it, but it’s not the norm, is it legal? Who knows. Has such a decision been appealed all the way to CVRIA? Probably not.
the provider did you a favor, you'll be less stressed with a better provider that won't agro and work with clients.
Just got notified, after a long day of hauling some datacenter gear.
(can i link from discord straight? I guess so)
Cool like the 90s
Anyone want 2x 30KW dual compressor AC cooling units with water/glycol circulation as the medium? Would leave real cheap, running hours is probably only in the hundreds if not just mere few hours, but they are old AF (~24years).
Pickup ~45mins from Helsinki Central, PM me
Me vs Wall. Wall was the smarter one!
Had to kick down this wall to get 2x45kw chillers out of that room. Literally. No, i'm not joking, kicked down this wall myself.
This.
Instead chargeback mentioned, it is immediate ban in almost all cases. OP was refunded immediately and 100% fully.
I don't know why OP is feeling entitled to my / our time, he's been begging attention and i've been kept notified with his/hers half truth posts (and at quick glance, outright lies, wtf is this watchlist? DMs threatening?) from him elsewhere.
We have basic rules to protect all our customers, not just the company. One of them is mere mention of chargeback is very likely going to lead to refund and billing profile permanently closed. Especially with new just signed customer, even without any DMs etc.
"Refund to credit?" -- is something i've never seen personally a customer not to understand, this means refunding to your billing profile credit // account balance, which you can use for future invoice. ie. in this case, re-order the service you wanted originally.
Yes, there was mistake on the thread, the order links were all pointing to same server. This got immediately fixed.
Either @Nanja himself has very high issues understanding basic English, or ... You judge, this is our standard billing profile closed message:
So here you go Nanja, hope you are satisfied. Hope you are enjoying the attention, and hope all the best for you in your future endeavours.
Everyone else? Had good popcorn i hope?
I guess i'll have to read this completely thru in a few moments instead of just glancing over some stuff quickly. Right now freezing in the workshop/garage, been hauling all that gear all day.
-Aleksi, Pulsed Media founder
Fraudrecord i thought was pretty much abandoned by everyone at this point?
It is. He must be referring to the billing profile which cannot be anonymized before 10 years is full due to accounting laws, it only governs us and our bookkeeping, EU directives say that we have to be able to show the full billing data for 10 years after ending fiscal year.
Must be this bit:
Specifically: ... requires us to retain ...
His claims somewhere else was that we or i personally have the language barrier issue, well at least that's what someone stated to me.
Yea one of those magic words, like "lawyer" is. Infact, it's such a magic word that i heard someone refer to their lawyer as "advisor"
But everyone in the convo knew he was talking about a lawyer since it was legalese we were talking about and contract law.
That canned response is actually meant for those who requested, should make another one for those who we closed the account because of things like .. uh oh, chargeback etc.
Yes, it only affects orders from us, nothing else. We have to retain billing info for accounting for 10 years, or we get in so deep trouble no amount of alien **** probe memes could cope with! :O :O
If this is true, then you know this and should practice some self restraint and re-read things, or even have a thing like ChatGPT summarize stuff for you when it's off importance for you in any way, you can ask ChatGPT questions etc. and you can even put this in context and it might be able to provide answers which tries to clarify points even further.
With paypal, experience tells it can be absurdly costly. They might take your money 3x, keep it for a year, and then charge you a lot of money to handle the chargeback. Over decade ago we had someone purchase 2 servers like 250€ a month, pay 3 months upfront, then chargeback 6 months. That was a tricky situation, considering we were still 100% on rented/leased servers, barely anything to our name. This was before our first own datacenter, so '11-'12, we were only 1-2 years old at that point, and if people have read the interview // following our story -> we were completely flat out broke at those times (PM was started with 20€ loan! No, i could not even afford WHMCS license at the time, more than 13yrs ago!)
Just unsolicited DM, then immediately a ticket etc. a general sense that his needs should trump anything and absolutely everything was perceived. I am "slightly" trigger happy when i unknown person acts entitled to my time personally, i do admit that. But that had nothing to do with closing billing profile, just limited patience. Easy enough to click ignore button.
The reason i get easily triggered by this is that we have tens of thousands of customers, and people just bypassing ticketing and thinking they are entitled to my personal time directly? I magine if just 1% of our customers do that monthly! I would be completely inundated with DMs for basic support requests!
Not only that, but it's way more difficult to handle a support request like that because you have zero access to data, have to search data, spend time waiting for responses for basic info, and it is outright insulting to our customers who use the ticketing system and are not getting personal concierge level support from the highest level in the company, and probably (typically DM guy) not spending even 10€ a month, while there are customers who might spend 1800€ for one server, and they are waiting for tickets being handled just like everyone else. But this (generally, not saying Nanja is) 5-10€, or perhaps not even customer, thinks he is entitled to 100% of my focus personally, at the time of his choosing?
That's why i get triggered. I know i am being a bit harsh too. There's just not enough my attention to go around and operate the business as a whole at the same time. Not a chance i can attend to everyone's needs personally one on one.
Dang! You deserve a cookie! That's the funniest metaphor i've seen so far for this, "shoot you in the face" LOL
Yeap that's what happens on the backend, and i am extremely happy to say that we've not had a chargeback in really long time. It is essentially telling the vendor is a scammer.
I would like to add to this that while good guidance in going private, but the private should be normal support channel primary. Further, going LET private message has same issue as any other non official channel -> no access to data, can't do anything at all than maybe answer some basic non-account specific questions.
Getting a private message anywhere always have some things in common: No authentication of any sort, even the least bit, and no access to any account/service information what-so-ever.
That's part of the reason why i am so harsh when it comes to that kind of contacts. Can't help anyone that way
PM me your email and I send you the info.
I wonder too what you actually did lol.
Damn nice! Update us when you build the datacenter in separate thread. Datacenter build log would be awesome to follow.
Hmm, good idea. I'll try to keep this in mind. Would make a epic blog post series, just like the MD development process and why they are kinda friggin' special, a decade in the making!
It's all a bit in limbo right now for DC build tho. Energy crisis fscked up all our original plans, and other shenanigans from landlord when we finally started a build and now have to look for another location.
We even considered buying a 3600m2 building next to Telia HDC tho ! :O But that's a bit too much for us to handle right now i think, way too many sidequests available! Had a completely empty floor with office rooms+conference room+kitchen etc etc, would make a wicked nerd cave!
But a tad expensive to buy entire 3story+cellar building because of that and pure "me want, me want!" 
It's the OpEx and the unknown unknowns being the biggest issues.
It's a shit ton harder to build a DC than people think tho, it's not just "get a warehouse, plug some power, fiber and AC in there!". Transformer(s), underground piping, proximity to interesting places, building quality, ceiling height, cabling distance, zoning/building code for cooling installations (permits required?), contracts etc etc.
Going to check a underground place tomorrow morning
omg the permits.. Finland is bureaucracy hell when it comes to building permits and what type of business you can do in which type of buildings, and what kind of remodeling can be done, or even what kind of repairs can be done if the street or area is considered important, or if the building has any kind of history (corporate/national/personal), or if the overall landscape requires that the current situation stays lol.
This!
Our DC is in protected building, which means we have extremely limited cooling since nothing visually to outside can change. Then again, it also ensures we still got it, because all the other buildings in the area are being demolished to put in crammed condos in place ...
Never mind the "rental land" scam Helsinki is running. and the communism style socialization of land here and there, you don't really own the plot of land even if "you own it". One day the city may just decide, nawh this land rental agreement is over, get your structure of there were taking the parcel. Or the county decides "nawh, we need this land, here is your peanuts as compensation for taking your land"
I get it. But it's also why most people usually just ignore these PMs and messages and only respond via support ticket. It's basically wanting professional access to your whereas your time can be better spent on other matters.
From a purely PR perspective, just ignore from those areas. It takes a little discipline initially but it's easier. We have a ton of recruiters and people trying to connect to us or talk to us via various professional or non-professional avenues. We only respond if/when we want to.