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Hetzner Storage Box Upload Speed
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Hetzner Storage Box Upload Speed

Hi,

I have just ordered a Storage Box for backup of my backups, but I'm getting an extremely slow upload speed, max 600 KiB/s.

Is this normal?

I'm using 1 GB/s upload and 1 GB/s download internet connection btw.

Thanked by 1NetDynamics24

Comments

  • @Chalipa said:
    Hi,

    I have just ordered a Storage Box for backup of my backups, but I'm getting an extremely slow upload speed, max 600 KiB/s.

    Is this normal?

    I'm using 1 GB/s upload and 1 GB/s download internet connection btw.

    Where are you located compared to the box? Might be worth doing a test from another location(/vps) somewhere if possible - otherwise contact them, they've been helpful in the past when I've reported similar.

    Thanked by 1Chalipa
  • I'm in Europe, very close to where it's hosted.

    What's the best option to reach their support? Robot console?

  • @Chalipa said:
    I'm in Europe, very close to where it's hosted.

    What's the best option to reach their support? Robot console?

    Yea, Support > Product and under product type storage box is listed

    Thanked by 1iKeyZ
  • @Chalipa said:
    I'm in Europe, very close to where it's hosted.

    What's the best option to reach their support? Robot console?

    As @Zyra said - yes. They can be pretty good at attempting to debug things via ticket for you. I never had the best speeds with them, but definitely better than 600K!

  • NetDynamics24NetDynamics24 Member, Host Rep

    We have a few clients who came to us because they were complaining about Hetzner Storage box speeds. I don't know if their location matters but the fact is that they had complaints as you have.

  • That is why I gave them up. My backups took like forever to complete.

    Thanked by 1NetDynamics24
  • Storage boxes are funny, I can get full gigabit both ways if I access them from a Hetzner Cloud VM in the same region but theyre painfully slow most other places, even within Europe.

    Thanked by 2NetDynamics24 smizz
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