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Comments
looks Tu has explicitly showed the reason.
So is that
for no reason?providers who want to sell vps need to be cautious of you.
nice abuse
Providers who want to sell this service must be cautious.
I hope you can pay attention to the unit of the ordinate, so as not to exceed, the result is the same as mine
Let it go mate, why dont you check out mailchimp or relate if you need mail services. I used mailchimp too, and it work perfectly for my cause.
I don't use the email service often, and I don't even send one email a month. I bought MXRoute on Black Friday, and I don't need it for the time being. Thank you.
I have no idea what OP is trying to say. I have no idea why would he mention mxroute move on Black Friday (a month ago!) to current situation. I have a feeling OP has no idea what he is talking about either and he is just posting drama/ trying to gain something from provider.
I do need greencloud to fix my service ASAP
i do need you to fix your English ASAP
What are you running on your server?
PVE
I'm sorry I didn't learn English well, I used Google Translate, please point out if there are mistakes
I am not sure if I understood correctly but I think OP tried to send email using GreenCloudVPS but IP was null routed due to abuse. So he switched to MXRoute to send email and now waiting for GreenCloud to fix the IP issue?
It's been 24 hours and still not resolved
It's Christmas at many places around the globe.
Plus it is also considered a weekend, so support responses will be slower.
If you haven't already heard you should wait? Sometime showing patience helps.
Will you be patient if your service is down for more than 24 hours?
Ofcourse.
In my case they had trouble with loading isp for installation. I had to wait 2 days total to get it sorted out. Just need Patience.
I mean what else you can do?
1. You can migrate your stuff to different provider and have it working ASAP
2. 24/7 bump support ticket and make provider hate you even more - they told you they passed it up the chain to DC
3. Come here and complain and make even more people/future providers hate you.
4. Wait, patiently because this all you can do.
Think!
Thank you for your answer. After 25 hours, the network has been restored now, and I am asking them for the attack log.
quote
"
This is the content of the email from the DC who replied to us
"We received report from our monitor that 45.149.15x.xxx was attacking our web portal yesterday which against our ToS, so we blocked this IP."
"
I also noticed that greencloud is passive, and DC holds more power.
We/our DCs do not null-route the IP for no reason. Our staff has answered your ticket with the update from the DC. Constantly abusing our support with 29 responses in 24 hours at weekend. As the result of that, we will no longer provide service to you, you can check the ticket for more information.
Exceuse me？
Take your time to take backup of your data instead of abusing our support and complaining here.
ok hope you can cheat less in the future
Give me evidence/proof that we "cheated" you.
Give me evidence/proof that i Attacked the portal
Unilateral contact with the contract???