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Comments
My ISP, opened a ticket on January 21 and still counting!
virmach,more than 1 year
ionswitch.com - died in the arse some 6 months ago, no response since june 2022
hosthatch 2-5 days
OVH for service transfer.
Impressing, isn't it?
most low-end provider are slow.. around 24hrs-48+
I just tried the OP himself, @vero. 3 minutes, but as I send the request in last seconds of said minute, most fair to make it 2 minutes.
Decent!
We opened a tech support ticket with OVH last week and they gave a very helpful reply in less than an hour from the ticket being opened.
We don't have any special support agreements with them (just month to month dedicated servers) but do spend a fair bit with them each month - maybe they prioritize customers who spend more? Not sure.
I have specialized agreements with OVH & I pay for faster support times.
As for OVH/SoYouStart/Kimsufi, from my experience, the answering time is very random. I never had to contact them often, but sometimes I get an answer within an hour, and other time in 2-3 business days.
However, to be honest, one time, I had a hardware issue (on a Kimsufi hosted at BHS), and they dealt with my ticket within 15 minutes, and all was fixed within 30 minutes. It might seems long for some, but considering the price of Kimsufi, I find it acceptable.
Had exactly the same situation and that's the exact reason I don't use them. Also remember (it was like 5 years back) they made some changes to services without informing, so I just packed up my stuff and moved on.
virmach, +1 month without answering the ticket (server won't boot, reinstall won't work), had to close my ticket.
Yeah OVH is mid. Hetzner has like 0 support lol.
Never had any problems with Hetzner. You can even call the DC for extra quick support.
Non hosted related but support from eBay is non existent, useless cheap support with zero understanding eBay as business.
If you don't mention this merchant, I forgot that there is such a thing. The boomer2 website is closed, and the balance of my account on it is also missing.
Currently the boomer2 site is redirected to the boomer site.
But the account is gone and the data doesn't seem to be migrated.
My server was supposed to get terminated on July, because I didn't pay my bills.
But it is still on and I can access it.
Sent them like 5 tickets to kindly turn off the server but still didn't get a reply.
But it is still on and I can access it.
Sent them like 5 tickets to kindly turn off the server but still didn't get a reply.
Keep traces of your tickets (screen captures, downloads) , because one day, this host can come to you with the bill with all these extra months.
This is indeed reasonable and advisable approach. Yet I doubt most non-Ionos level hosts would send a debt collection agency in your pursuit.
I noticed this year an increase in cases when clients tend to pay late or overdue, and restoring cancelled services requires more effort later, then client asks you for that, than just leave that service active for longer.
Never thought of that. Thanks!
Experience matter
... As a general rule, always keep traces of everything, even if this easy to prove you are right, documenting what happened, how and when, is of a great help.
My ISP Orange Romania Comunications , 4 month for a simple weld of fiber
OVH - placed an order and had to submit ID verification, they came back about 5 times asking for different information, bank statements etc. They stopped responding and a year and a half later it’s still open. I’ve sent them about 30 emails with no response.
it has been 10 years, and my ticket with Microsoft hasn't been responded yet...
Virmach the most longest time 1 months
Dewlance when your invoice are due date if not, dont hope they will answer your ticket lol
Advinserver most 2 days
Most faster?
Racknerd and dedipath. Most fast when i send ticket 30 seconds ago my ticket got answered lol.
Most simple support?
Wishosting michael ivanov are really simple man.
If you are asking how to buy Windows XP, you should never get a reply.
Over a year with QuadHost. I think it was around 15 months in total, and the reply was just because they were shutting down their business.
I also had one with a different provider that took... I think six months? They only replied when their system auto-closed it due to inactivity and I opened + commented on it. Don't want to name the provider since I still use them, but they're known for slow replies to promotional services.