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Comments
Hi @RNNO1 -- love it! We're happy to hear that our services are meeting your expectations
We've gone ahead and doubled your bandwidth for the services contained within those invoice numbers. Let's goooo!!! 🥳
Hi @QuantumCat -- happy to hear that you're enjoying our services
We aim to provide a reliable and solid service that our customers can count on.
We've gone ahead and doubled your bandwidth. Thank You for doing business with RackNerd, we look forward to growing with you
Hi @ss5252 -- Thank You for placing an order with RackNerd!
We've doubled your bandwidth allocation successfully 👊
Hi @sofasky -- this was taken care of for you
We sincerely appreciate you expanding your footprint with RackNerd. We see you and notice your growth
Hi @cfdmzzz -- let's go! Awesome stuff.
We've doubled your bandwidth allocation successfully
Hi @a116545646 -- yessir, this was already taken care of for you
We sincerely appreciate your business and look forward to growing with you!
Hi @kechong -- we've taken care of this for you 👊
Thank You for doing business with RackNerd.
Hi @Jamesbrown -- please feel free to share a more recent order number, and we'll be happy to take another look
Hi @huah6571 -- we've doubled your bandwidth successfully
Thank You for doing business with RackNerd!
Hi @sskid -- certainly! This was already taken care of for you and applied 👊
Hi @ixbear -- no worries
We've doubled your bandwidth.
Hi @bnn -- we've doubled your bandwidth successfully
Hi @Acu -- Thank You for growing with RackNerd, that's an impressive amount of active services you have with us
We've gone ahead and doubled your bandwidth for this VPS. Keep up the nice work 👊
Hi @sdemon -- good stuff!
we've gone ahead and doubled your bandwidth allocation successfully
Hi @sonu -- we've seen great success, and continue to thrive -- all thanks to you, the community
Appreciate the support.
Hi @chrisJina -- this was already taken care of for you
We sincerely appreciate your business.
Hi @HermannA -- Thank You for being our valued customer
We've gone ahead and doubled your bandwidth.
Hi @tommyren -- happy to hear that! While this specific order does not appear to be eligible for double bandwidth, if you share a more recent order number, we'll be happy to take another look
Additionally, if you find yourself needing more bandwidth on this VPS down the road - just reach out to me at [email protected] and I'll see what we can do.
Hi guys,
I just want to leave my feedback how this company handle abuse complaints, even single, no legit complaint! it is really pissing off me - I have to spend many days to restore everything!
I attached the screenshot on this ticket with them. It seems not letting to attach here, anyway I quoted mine and their staff answers below:
"Bohdan,
Forward my ticket to your manager.
What many abuse complaints?? I saw only one, by stupid angry company which is envy for my domain name which is similar to their name in the first three letters. Is it a reason to delete ALL my data on this vps which has many services installed except this website??
I will definitely share this on Lowendtalk how your company handles abuse complaints and your work too! Who will pay me for many hours and days to restore everything on this vps now??"
The answer from their staff which was after their "unsuspended"(deleted) my vps:
"Hello,
FYI, so many abuse complaints register on your account so we suspended you from our end. Now your server has been unsuspended.
Thank You,
Bohdan D.
Support Technician"
It's good to see that RackNerd are so proactive in keeping their services running smoothly by terminating abusers of the network and nodes - that's a really good thing IMO.
Hi @Andylowendtalk -- Thank You for being our valued customer. I am personally very involved within the company as well, and am familiar with your ticket (it is also actively being addressed/discussed internally on our company Slack channel). Furthermore, I am familiar with your account personally, and do thank you for your continued business (and for ordering multiple services with us) over the past few years.
The technician that did handle your ticket will be further trained and disciplined on our abuse handling procedures. We generally do not immediately suspend or interrupt services for abuse, unless it is a major abuse issue (of course we might, depending on the severity and nature of the abuse claim). Generally speaking, we try to be flexible in this regard as we also understand sometimes our customers have end-users that they are working with as well, so we tend to provide 24 hours to provide a response before we resort to interrupting/suspending services.
One thing I wanted to point out is, we're also human beings on the other end of the line here, we're not perfect and can make mistakes, but ones like this, I agree should not be happening, and I'll be reaching out to you personally to ensure we do everything within our power to help and to restore your faith with RackNerd. I do see you have had active services with us for ~3 years and counting now, so I do hope you can reasonably notice that the handling of this particular ticket is not indicative of the typical handling here at RackNerd (as I see during the course of these ~3 years you've been with us, you've had a dozen other support tickets created with us, which were all handled promptly and correctly). Once again, please accept my apologies for this one-off mishandling -- which will be addressed with the technician accordingly. If you have any other questions or concerns, please feel free to reach out to me: [email protected]
Please double my bandwidth. Order Number: 3237844
Hello,
double bandwidth, please.
Invoice #3280771 Order Number:2155387051
Thanks
My order was for Labor Day and should qualify for double traffic
Invoice #3292090 Can this order flow be doubled?
I have bought your services.Could I get the double bandwidth
Order Number: 9722598138
Invoice #3059426
Thank you very much !
I have bought your services.Could I get the double bandwidth
Order Number: 7882438072
Invoice #2544905
Thank you very much !
Hi @a116545646 -- appreciate you choosing RackNerd as your provider
This was taken care of for you.
Hi @ccccccdengfnega -- good stuff
We've gone ahead and doubled your bandwidth.
Hi @yansoa -- Thank You for placing an order with RackNerd!
We've gone ahead and doubled your bandwidth allocation 👊
Awesome stuff @ss5252 -- appreciate you placing an order with us
We've gone ahead and doubled your bandwidth.