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KS-LE (2x4TB) - renewal €2,442.83 excl. tax per month
digitalwicked
Member
Hi All,
Purchased the KS-LE (BHS) back in Jan-22 for €19.99, I've set it up and it has been great value for the performance.
I had auto renewal enabled and only by chance I was paying a number of SYS servers and I thought I'd check the KS-LE billing on my FR Kimsufi account.
Glad I did as I went to manually renew the server to make sure everything was fine and found that it was €2,442.83 to renew per month. It has an option of Hardware FastPath 3x960GB SSD which I cant remove. Unfortunately no 3x960GB SSD on the server either... just 2x4TBs.
I've raised a ticket, so not after LETsupportdesk but wanted to check if anyone else is seeing this and warn others if its not just me!
Cheers
Thanked by 1kkrajk
Comments
Jackpot. Didn't know KS allows addons. You might be very first one.
Just tried my renewal and it's €19.99.
That's such a bizarre glitch. Maybe they're looking to create add-ons? I'd be interested in a 1gbs addon 😄
This is a very common bug when buying servers.
There are 2 solutions to this problem.
Write to support or delete via API addons on server:
https://eu.api.kimsufi.com/console/#/dedicated/server/{serviceName}/option#GET
€2,442.83 a month?! faints
Thank you @Vova1234 this was helpful, however through the API the response for options is just '[ ]'
API works fine for grabbing other info so think my only option is support.
Haha my exact reaction!
Glad I paid for 6 months in advance :P
Legendary Edition receives legendary renewal. Ironic if not bizarre. Call support, do not write.
@digitalwicked - got some screenshots?
Sure thing - https://imgur.com/a/IqtbQF6
Maybe now we know why they are working so hard to get automatic charging from everyone?
In reality tho; This is probably just some old boring human error.