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of course and nothing bad in that, only not much for the support to see a possible misunderstanding from that to be more proactive as @imok suggested.
glad you got it solved anyway ;-)
it's actually a pipe... and it stands for... maybe ask @NekkI
this +1
It makes sense to me but I could easily see how it's confusing to someone else. That's about how I expect that ticket would go if I replied similarly to any of my customers. Frustrating and confusing.
AFAIK, Karen is stiff as steel.
And She is always repeat the same canned message even for different questions.
I need Fran to help me mediate our talk.
The Alt version of him. 😄
//jokes
in the rare tickets i made with buyvm, Francisco replies are far better than Karen's.
Jesus Christ. Please leave the poor woman alone. She obviously does her job well and has to deal with tons of bullshit from scammers and in the process has become "stiff as steel" supposedly. This isn't an airline where she passes out cookies and pretzels with a smile.
In the end I find a little funny (Even thought is a copy paste) that you can feel Karen's disappointment with the OP. This with the OP's next reply, gold.
I've only had to deal with Karen once so far but she was fine. Are we sending each other Christmas cards? No, but I got what I needed on the first try and she even told me how I could've done it myself if I weren't blind ( my words, not hers ) and that works for me.
Wait... do airlines still do that?
Aye.
American Airlines still do, I don't know about Spirit, RyanAir, or other discount airlines though.
I fly with AA, when I order a drink in flight they smile and give me two.
When I fly spirit, they throw my luggage into the no 2 turbine and smile.
The bigger question is whether we can get this thread have reach 666 posts.
Admins at LET did not like that idea last time and locked a thread at 663 posts or something.
@Francisco It would be nice if there was atleast a written guide on how to configure ipv6 alteast on default templates
It's on the wiki
Francisco
fuck southwest
tbh, BuyVM is like a paradise but to get to that paradise, you have to go through hell. I'm sure we've all had to go thru Karen just to get into our paradise right? I'm currently thinking of cancelling my service and then getting a new one but I'm afraid that they'll deactivate my account and make me have to go thru karen again, Guess I'll pay the 2-3months for the existing service just to keep my account active.
I'm not sure if it's because I'm Indian, sleep deprived or haven't ate in like 20hrs... But I wasn't able to understand what Karen wanted him to do even after reading it 10+ times, I guess @Francisco really needs to make it more clear for dumb people like me.
The only thing that deactivates is premier status if you don't have any active services.
If you're wanting to cancel and then order again, you can just PM me and I'll give you a status bump.
Still, Karen mostly doesn't bite. Even the OP was fixed on page...2? He literally did what she asked and he's sorted and I'm assuming happy.
Francisco
I once had premier status, but have not seen it anymore even though I have active service.
ah, Thanks! I'll just pay for the service since I'm on an uptime fever anyways, Honestly I think the only issue I ever had with BuyVM was the initial registration (ordered on a Saturday after business hours then had exams, such a big pain). I'm just a stupid 17yo trying to be responsible but still do stupid things so kinda was scared when got asked for my ID. Everything is fine now so I don't wanna go through all that again.
Even tho Karen has a strict no BS nature, She does seam to be helpful ngl. Not someone I'd wanna ever mess with lmao.
"mostly" yeah... I hope I stay in that mostly.
Thank you for the great service & support!
You have to sustain services for 180 days without lapsing for premier status to be assigned. If you let it lapse the clock resets.
You can PM me your email and I'll check your account and probably give you premier without the wait
Francisco
Well, the support itself is fast. But sometimes miscommunication happened, been there, done that. I myself having a hard time understanding what Karen mean in the screenshot. If I were you, I would simply reply :
"I am sorry, but I have no idea what are you talking about. Can you elaborate more on what should I do."
Read what I said, the OP's already sorted. He did what was asked and was fixed...on page 2 I think. Karen's already revised some of her write ups to make it easier to follow.
Francisco
@skorupion - Welcome to The Stallion Club. Enjoy.
karen was amazing when i had a billing issue, she was very polite and directed me to what i needed to do when i asked for step by step instructions.
I'm kind of disappointed, too, but not with the support or the service. Kind of the opposite -- Fran is thinking of getting rid of $2 resellers?
Ryzen 9 with 5.0 load out of 24 threads for $2/mo. is HOT HOT HOT
I'm saddened that I won't be able to idle it anymore.
Resellers are being left alone for now. We'll do right by people, I think people will be very happy with what we have in mind.
Francisco
Sweet news!! I've been dreading the end for the last few days.
I can't wait to get premier status.
My ISP is detected as VPN for some reason and I have to use mobile network to order, and need to on and off airplane mode several times to get IP near my house.