New on LowEndTalk? Please Register and read our Community Rules.
All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
Comments
@Francisco wow that's a lot of work, interesting, thanks for the details and insights, definitely satisfied the programmer curiousity in me!
As of now it sits in at ~650 lines of code, all in.
It works very well. People also like showing off the account badge they get when they premier:
A users billing status also controls their ability to use the 'Add Funds' option, limiting what methods they can pay with.
Francisco
She didn't make a mistake. Even if it's not entirely clear what @OP was supposed to do, it was quite clear what he was not supposed to do, which was exactly what he did.
Now, as someone who worked in support I would probably try to explain better and let them try again instead of "You have only one chance, if you don't do exactly what I say I WILL END YOU" (not the exact quote)
Oh, shit. Karen@S has descended to this mortal plane.
That, in my opinion, is the mistake. This whole one shot and done thing is just being an asshole. I get it, if you trigger a fraud situation that’s one thing. But acting the hard ass in a support ticket isn’t the way to do it. I was honestly looking at BuyVM for a storage setup because my order with HostHatch has yet to be delivered. But this kind of thing just makes me not want to support that kind of mentality. Would I encounter a fraud issue? No, not an issue. But I know the kind of support Karen provides and I don’t want it. I’ve done a shit ton of support and I’ve made mistakes too, but owning up to it is the way to do it, not whatever she just did here. Had she taken a better approach she could’ve changed my mind.
Support or not, Fran's almost always sold out to brim.
In fact, I can bet that this very thread will bring him more customers.
Karen's always matter of fact, even in real life. She isn't like me where I make small talk, and far too much of it. I have no doubt you'd have a good time with us and our offerings.
Best of luck on your hunt, hopefully you get provisioned soon
Francisco
I think I’ve more or less just learned this whole LET/LOB thing isn’t for me at the end of the day. Learned a lesson, so can’t say it was all bad. But I think I’m happy to just pay Digital Ocean prices knowing I’m getting something provisioned immediately and I don’t need to worry as much about businesses going out of business.
Your services certainly intrigued me as it does seem to be different than a lot of the other stuff I’ve seen in my very short time here. I’m sure you’re all nice people in person, the problem with most support people is they forget the other person is in fact a person. They see a ticket, not a person and that makes it easier to not work with the person. Been there, done that, I try to be a better person whenever I enter the support queue because I have been that stupid hard ass and it doesn’t gain you users. It might around here but the people not paying LET rates are not going to think it’s cute or anything. Just my experience anyway. Not that it’s worth anything around here
Doubt, "the end" will come first before that happens.
Just to add to what you were saying and provide a proper tutorial: How to Contact Support Properly
Cheers!
well i and her used out second chanses to the fullest.
Just to point out, BuyVM is older than Digital Ocean.
i said I'd like to proceed as I'm used to just id and cc photo checks.
Female? Obvious fraud.
Dude, you got her working M-F AND half Saturday. Give her Saturday off!
lol, i get Sunday's off
As a community we open discussion for everything nowadays. We no longer get technical threads. In example this one, a discomfort with the billing department of a private company. How useful is this to the community?
Cordially,
H
Respectfully, you know your lack of capitalization is considered lazy and disrespectful? Capitals are markers for making reading easier.
Now, when I was using a Blackberry keyboard based on Swiftkey, much of that was handled automatically and so it seemed so much worse than now that I see the default Google keyboard is a piece of shit and doesn't handle even basic punctuation that should have been standard in version 0.1 a decade ago.
Nice try, but that's exactly what Francisco posting as "Karen" would say.
Some people might be upset they weren't getting bridled love before. Just tell them it was an unadvertised feature.
"Proceed" meant "I'll place the order" since she never said, "send us your ID".
Wow, I really was less of a dick in my youth.
LET is the support desk. Everyone is using it, even by some dude who thinks LET isn't his thing.
can we agree on tl;dr: fallback from crypto to legacy payment at BuyVM is a rocket science and better take 3 days off at work in advance or better call Saul?
Brilliant support handle:
Karen.could not they give her some more pro nickname? i.e. Rajesh...
Hello to see if you fraud, we must see bobs and vegine.
He's DISSAPOINTED.
Haha, shots fired. But indeed you are right!
Yet, I am not in a support ticket here but within LOWEND talk ;-) So yes, HERE I am usually lazy too...
Trust me German is much harder, when it comes to capitalization and if one gets too used to being lazy - it's sometimes difficult to get back to a proper way of writing when needed.
However, even here it should not comes across disrespectful normally, though, sometimes, some people make it hard...
Wwwwait. I thought Faizo was your username. I thought you capitalized the i in the middle...