@VirMach Cancel the machine and close the account after issuing a work order?

Iroshan464 · December 2021

@meilinhost said:

@VirMach said:
I remember these actions very clearly as I have to make sure we're absolutely making the right decision in these cases.

I'm not going to comment on every single thread that gets created, as I'm sure many more may come, but this one will be a good example that will represent why we're doing this and how we're doing it so I'll provide a lot of detail on this specific case here.

The account was already flagged for investigation and potential termination, before any communication from the customer.

We did not take action only because ticket was created, regardless of the ticket having been created, this would have been the end result. But that definitely expedited the process because the ticket was an indication that no important data was on the VM.

We only terminate services and close accounts if it is a serial abuser performing highly illegal activity and draining support time (to discourage them) or if we are certain there is no mistake & customer is not actively using the service to store their data (in this case, customer was attempting to re-install the OS.)

The person who originally created this account and likely sniped the deal has at least eight other accounts recently created/accessed in a similar fashion and confirmed beyond a reasonable doubt. Likely linked with many more, eight is just the immediate connections. Those will be handled soon as well, so probably don't buy from that guy.

The multiple accounts even involve the guy that ended up with the account, so this isn't really a case of someone unknowingly landing himself in this situation. He's clearly involved at a deeper level. I don't mind saying this because everything's already logged and we can still take further action and there's nothing he can do about it. Even some third potential person involved in the account also has multiple accounts (this one is based on IP address for one of the tickets, maybe that's why multiple tickets were created because they're uncoordinated.)

There are many suspicious activity/logs on the account, such as immediate password changes, email verification in a certain way, email changes and profile modifications, all logged. Once again, I can disclose this because we already have it all logged. I don't mind them putting forth a little bit more effort in concealing what they're doing in the future because at the current level, it's laughably bad.

The (original paying) customer was refunded fully for the initial order as well as the $5 paid for the IP change. We are not doing this for measly profits. We're doing what's fair. I haven't yet decided if we're going to start billing for our time though, depending on how deep and messy this gets. So far, it's relatively easy. They've made it easy for us by being sloppy, so no fee assessed before refund.

I explained the offer very well before it went live. I understand not everyone gets to see my messages, but the plan did have "beta" in the name for this particular one so some problems should be expected to the point where a vague reinstallation issue ticket isn't created, with a second ticket for an IP change and third ticket requesting IP change in such a short time in a frantic attempt to try to fix a problem that wasn't there (the web VNC was just broken.) We did say we would at our discretion refund these particular plans anyway, on top of the original disclaimer that we can cancel packages if we chose we cannot render them. Obviously, there is a potential for us abusing this but refrain from using that clause as much as possible to the point where these and other "multiple account" cases are the only ones where we enforce that policy. And these particular cases, once again, do go much further than that. It involves others not being able to get these deals fairly because a few people decided to play dirty and we won't stand for that.

Finally, we are redistributing these as best as possible to those who are at the very least not botting/sniping the offer and respecting our terms of service on the most basic level by not creating multiple accounts to circumvent our systems. That should be enough to prove that we're not just doing this to refund/cancel "good" deals (why would we even post these in the first place if we wanted to refund them by default?) That seems to be the go-to attack by these people to rile people up.

I got $8.88 for a machine I purchased from someone else for $150 because the original account holder had multiple accounts flagged and I became a victim?

Yes.
Deal with him.
Not at LET

brueggus · December 2021

@meilinhost said:

@VirMach said:
I remember these actions very clearly as I have to make sure we're absolutely making the right decision in these cases.

I'm not going to comment on every single thread that gets created, as I'm sure many more may come, but this one will be a good example that will represent why we're doing this and how we're doing it so I'll provide a lot of detail on this specific case here.

The account was already flagged for investigation and potential termination, before any communication from the customer.

We did not take action only because ticket was created, regardless of the ticket having been created, this would have been the end result. But that definitely expedited the process because the ticket was an indication that no important data was on the VM.

We only terminate services and close accounts if it is a serial abuser performing highly illegal activity and draining support time (to discourage them) or if we are certain there is no mistake & customer is not actively using the service to store their data (in this case, customer was attempting to re-install the OS.)

The person who originally created this account and likely sniped the deal has at least eight other accounts recently created/accessed in a similar fashion and confirmed beyond a reasonable doubt. Likely linked with many more, eight is just the immediate connections. Those will be handled soon as well, so probably don't buy from that guy.

The multiple accounts even involve the guy that ended up with the account, so this isn't really a case of someone unknowingly landing himself in this situation. He's clearly involved at a deeper level. I don't mind saying this because everything's already logged and we can still take further action and there's nothing he can do about it. Even some third potential person involved in the account also has multiple accounts (this one is based on IP address for one of the tickets, maybe that's why multiple tickets were created because they're uncoordinated.)

There are many suspicious activity/logs on the account, such as immediate password changes, email verification in a certain way, email changes and profile modifications, all logged. Once again, I can disclose this because we already have it all logged. I don't mind them putting forth a little bit more effort in concealing what they're doing in the future because at the current level, it's laughably bad.

The (original paying) customer was refunded fully for the initial order as well as the $5 paid for the IP change. We are not doing this for measly profits. We're doing what's fair. I haven't yet decided if we're going to start billing for our time though, depending on how deep and messy this gets. So far, it's relatively easy. They've made it easy for us by being sloppy, so no fee assessed before refund.

I explained the offer very well before it went live. I understand not everyone gets to see my messages, but the plan did have "beta" in the name for this particular one so some problems should be expected to the point where a vague reinstallation issue ticket isn't created, with a second ticket for an IP change and third ticket requesting IP change in such a short time in a frantic attempt to try to fix a problem that wasn't there (the web VNC was just broken.) We did say we would at our discretion refund these particular plans anyway, on top of the original disclaimer that we can cancel packages if we chose we cannot render them. Obviously, there is a potential for us abusing this but refrain from using that clause as much as possible to the point where these and other "multiple account" cases are the only ones where we enforce that policy. And these particular cases, once again, do go much further than that. It involves others not being able to get these deals fairly because a few people decided to play dirty and we won't stand for that.

Finally, we are redistributing these as best as possible to those who are at the very least not botting/sniping the offer and respecting our terms of service on the most basic level by not creating multiple accounts to circumvent our systems. That should be enough to prove that we're not just doing this to refund/cancel "good" deals (why would we even post these in the first place if we wanted to refund them by default?) That seems to be the go-to attack by these people to rile people up.

I got $8.88 for a machine I purchased from someone else for $150 because the original account holder had multiple accounts flagged and I became a victim?

No, you got $8.88 and should request a refund from your seller. You will have $158.88 eventually.

Nekki · December 2021

@meilinhost said:

I got $8.88 for a machine I purchased from someone else for $150 because the original account holder had multiple accounts flagged and I became a victim?

Yes, you are the victim of a guy who knew what might happen, but did the deal anyway.

Take it up with the guy who sold you the server. He knew he was doing wrong.

cybertech · December 2021

@meilinhost said:

@VirMach said:
I remember these actions very clearly as I have to make sure we're absolutely making the right decision in these cases.

I'm not going to comment on every single thread that gets created, as I'm sure many more may come, but this one will be a good example that will represent why we're doing this and how we're doing it so I'll provide a lot of detail on this specific case here.

The account was already flagged for investigation and potential termination, before any communication from the customer.

We did not take action only because ticket was created, regardless of the ticket having been created, this would have been the end result. But that definitely expedited the process because the ticket was an indication that no important data was on the VM.

We only terminate services and close accounts if it is a serial abuser performing highly illegal activity and draining support time (to discourage them) or if we are certain there is no mistake & customer is not actively using the service to store their data (in this case, customer was attempting to re-install the OS.)

The person who originally created this account and likely sniped the deal has at least eight other accounts recently created/accessed in a similar fashion and confirmed beyond a reasonable doubt. Likely linked with many more, eight is just the immediate connections. Those will be handled soon as well, so probably don't buy from that guy.

The multiple accounts even involve the guy that ended up with the account, so this isn't really a case of someone unknowingly landing himself in this situation. He's clearly involved at a deeper level. I don't mind saying this because everything's already logged and we can still take further action and there's nothing he can do about it. Even some third potential person involved in the account also has multiple accounts (this one is based on IP address for one of the tickets, maybe that's why multiple tickets were created because they're uncoordinated.)

There are many suspicious activity/logs on the account, such as immediate password changes, email verification in a certain way, email changes and profile modifications, all logged. Once again, I can disclose this because we already have it all logged. I don't mind them putting forth a little bit more effort in concealing what they're doing in the future because at the current level, it's laughably bad.

The (original paying) customer was refunded fully for the initial order as well as the $5 paid for the IP change. We are not doing this for measly profits. We're doing what's fair. I haven't yet decided if we're going to start billing for our time though, depending on how deep and messy this gets. So far, it's relatively easy. They've made it easy for us by being sloppy, so no fee assessed before refund.

I explained the offer very well before it went live. I understand not everyone gets to see my messages, but the plan did have "beta" in the name for this particular one so some problems should be expected to the point where a vague reinstallation issue ticket isn't created, with a second ticket for an IP change and third ticket requesting IP change in such a short time in a frantic attempt to try to fix a problem that wasn't there (the web VNC was just broken.) We did say we would at our discretion refund these particular plans anyway, on top of the original disclaimer that we can cancel packages if we chose we cannot render them. Obviously, there is a potential for us abusing this but refrain from using that clause as much as possible to the point where these and other "multiple account" cases are the only ones where we enforce that policy. And these particular cases, once again, do go much further than that. It involves others not being able to get these deals fairly because a few people decided to play dirty and we won't stand for that.

Finally, we are redistributing these as best as possible to those who are at the very least not botting/sniping the offer and respecting our terms of service on the most basic level by not creating multiple accounts to circumvent our systems. That should be enough to prove that we're not just doing this to refund/cancel "good" deals (why would we even post these in the first place if we wanted to refund them by default?) That seems to be the go-to attack by these people to rile people up.

I got $8.88 for a machine I purchased from someone else for $150 because the original account holder had multiple accounts flagged and I became a victim?

thats your problem, dont make your problem my problem

and i can tell u for sure the new owner is loving this 8.88 jj

and guess what, he paid 8.88

888

555

meilinhost · December 2021

@cybertech said:

@meilinhost said:

@VirMach said:
I remember these actions very clearly as I have to make sure we're absolutely making the right decision in these cases.

I'm not going to comment on every single thread that gets created, as I'm sure many more may come, but this one will be a good example that will represent why we're doing this and how we're doing it so I'll provide a lot of detail on this specific case here.

The account was already flagged for investigation and potential termination, before any communication from the customer.

We did not take action only because ticket was created, regardless of the ticket having been created, this would have been the end result. But that definitely expedited the process because the ticket was an indication that no important data was on the VM.

We only terminate services and close accounts if it is a serial abuser performing highly illegal activity and draining support time (to discourage them) or if we are certain there is no mistake & customer is not actively using the service to store their data (in this case, customer was attempting to re-install the OS.)

The person who originally created this account and likely sniped the deal has at least eight other accounts recently created/accessed in a similar fashion and confirmed beyond a reasonable doubt. Likely linked with many more, eight is just the immediate connections. Those will be handled soon as well, so probably don't buy from that guy.

The multiple accounts even involve the guy that ended up with the account, so this isn't really a case of someone unknowingly landing himself in this situation. He's clearly involved at a deeper level. I don't mind saying this because everything's already logged and we can still take further action and there's nothing he can do about it. Even some third potential person involved in the account also has multiple accounts (this one is based on IP address for one of the tickets, maybe that's why multiple tickets were created because they're uncoordinated.)

There are many suspicious activity/logs on the account, such as immediate password changes, email verification in a certain way, email changes and profile modifications, all logged. Once again, I can disclose this because we already have it all logged. I don't mind them putting forth a little bit more effort in concealing what they're doing in the future because at the current level, it's laughably bad.

The (original paying) customer was refunded fully for the initial order as well as the $5 paid for the IP change. We are not doing this for measly profits. We're doing what's fair. I haven't yet decided if we're going to start billing for our time though, depending on how deep and messy this gets. So far, it's relatively easy. They've made it easy for us by being sloppy, so no fee assessed before refund.

I explained the offer very well before it went live. I understand not everyone gets to see my messages, but the plan did have "beta" in the name for this particular one so some problems should be expected to the point where a vague reinstallation issue ticket isn't created, with a second ticket for an IP change and third ticket requesting IP change in such a short time in a frantic attempt to try to fix a problem that wasn't there (the web VNC was just broken.) We did say we would at our discretion refund these particular plans anyway, on top of the original disclaimer that we can cancel packages if we chose we cannot render them. Obviously, there is a potential for us abusing this but refrain from using that clause as much as possible to the point where these and other "multiple account" cases are the only ones where we enforce that policy. And these particular cases, once again, do go much further than that. It involves others not being able to get these deals fairly because a few people decided to play dirty and we won't stand for that.

Finally, we are redistributing these as best as possible to those who are at the very least not botting/sniping the offer and respecting our terms of service on the most basic level by not creating multiple accounts to circumvent our systems. That should be enough to prove that we're not just doing this to refund/cancel "good" deals (why would we even post these in the first place if we wanted to refund them by default?) That seems to be the go-to attack by these people to rile people up.

I got $8.88 for a machine I purchased from someone else for $150 because the original account holder had multiple accounts flagged and I became a victim?

thats your problem, dont make your problem my problem

and i can tell u for sure the new owner is loving this 8.88 jj

and guess what, he paid 8.88

888

555

What my new master? You probably don't understand what I mean
I bought it from someone for $150, I became the new owner, and then I became a victim because the original owner's account was flagged

samm · December 2021

I feel sorry for you buddy but I don't get the logic behind this. Why did you do it?

jmgcaguicla · December 2021

@meilinhost said:
What my new master? You probably don't understand what I mean
I bought it from someone for $150, I became the new owner, and then I became a victim because the original owner's account was flagged

And that's LET's problem because?

TALK. WITH. THE. GUY. YOU. GOT. THE. ACCOUNT. FROM.

pullangcubo · December 2021

@meilinhost said:

What my new master? You probably don't understand what I mean
I bought it from someone for $150, I became the new owner, and then I became a victim because the original owner's account was flagged

Actually, no. The one from whom you bought the account is the account owner in VirMach's records and is therefore the official owner of the account. When he/she sold you the account, the process you both did wasn't the official process under VirMach's terms and conditions. Therefore, even as of the moment, in VirMach's records, your seller is still the account owner.

Having said that, VirMach terminated the seller's account, not yours. It's just unfortunate that you gave $150 to the seller. Now go and demand a refund from your seller.

meilinhost · December 2021

@samm said:
I feel sorry for you buddy but I don't get the logic behind this. Why did you do it?

For wanting to own this machine

dahartigan · December 2021

@meilinhost said:

@samm said:
I feel sorry for you buddy but I don't get the logic behind this. Why did you do it?

For wanting to own this machine

You were scammed by the seller, not by virmach.

Nekki · December 2021

@meilinhost said:

@samm said:
I feel sorry for you buddy but I don't get the logic behind this. Why did you do it?

For wanting to own this machine

You must hunt him and make him pay.

dahartigan · December 2021

@sky_ooo must pay the default fine of $158.88 to @meilinhost

codelock · December 2021

@meilinhost said:

@cybertech said:

@meilinhost said:

@VirMach said:
I remember these actions very clearly as I have to make sure we're absolutely making the right decision in these cases.

I'm not going to comment on every single thread that gets created, as I'm sure many more may come, but this one will be a good example that will represent why we're doing this and how we're doing it so I'll provide a lot of detail on this specific case here.

The account was already flagged for investigation and potential termination, before any communication from the customer.

We did not take action only because ticket was created, regardless of the ticket having been created, this would have been the end result. But that definitely expedited the process because the ticket was an indication that no important data was on the VM.

We only terminate services and close accounts if it is a serial abuser performing highly illegal activity and draining support time (to discourage them) or if we are certain there is no mistake & customer is not actively using the service to store their data (in this case, customer was attempting to re-install the OS.)

The person who originally created this account and likely sniped the deal has at least eight other accounts recently created/accessed in a similar fashion and confirmed beyond a reasonable doubt. Likely linked with many more, eight is just the immediate connections. Those will be handled soon as well, so probably don't buy from that guy.

The multiple accounts even involve the guy that ended up with the account, so this isn't really a case of someone unknowingly landing himself in this situation. He's clearly involved at a deeper level. I don't mind saying this because everything's already logged and we can still take further action and there's nothing he can do about it. Even some third potential person involved in the account also has multiple accounts (this one is based on IP address for one of the tickets, maybe that's why multiple tickets were created because they're uncoordinated.)

There are many suspicious activity/logs on the account, such as immediate password changes, email verification in a certain way, email changes and profile modifications, all logged. Once again, I can disclose this because we already have it all logged. I don't mind them putting forth a little bit more effort in concealing what they're doing in the future because at the current level, it's laughably bad.

The (original paying) customer was refunded fully for the initial order as well as the $5 paid for the IP change. We are not doing this for measly profits. We're doing what's fair. I haven't yet decided if we're going to start billing for our time though, depending on how deep and messy this gets. So far, it's relatively easy. They've made it easy for us by being sloppy, so no fee assessed before refund.

I explained the offer very well before it went live. I understand not everyone gets to see my messages, but the plan did have "beta" in the name for this particular one so some problems should be expected to the point where a vague reinstallation issue ticket isn't created, with a second ticket for an IP change and third ticket requesting IP change in such a short time in a frantic attempt to try to fix a problem that wasn't there (the web VNC was just broken.) We did say we would at our discretion refund these particular plans anyway, on top of the original disclaimer that we can cancel packages if we chose we cannot render them. Obviously, there is a potential for us abusing this but refrain from using that clause as much as possible to the point where these and other "multiple account" cases are the only ones where we enforce that policy. And these particular cases, once again, do go much further than that. It involves others not being able to get these deals fairly because a few people decided to play dirty and we won't stand for that.

Finally, we are redistributing these as best as possible to those who are at the very least not botting/sniping the offer and respecting our terms of service on the most basic level by not creating multiple accounts to circumvent our systems. That should be enough to prove that we're not just doing this to refund/cancel "good" deals (why would we even post these in the first place if we wanted to refund them by default?) That seems to be the go-to attack by these people to rile people up.

I got $8.88 for a machine I purchased from someone else for $150 because the original account holder had multiple accounts flagged and I became a victim?

thats your problem, dont make your problem my problem

and i can tell u for sure the new owner is loving this 8.88 jj

and guess what, he paid 8.88

888

555

What my new master? You probably don't understand what I mean
I bought it from someone for $150, I became the new owner, and then I became a victim because the original owner's account was flagged

You are the one to blame ,

cybertech · December 2021

@meilinhost said:

@cybertech said:

@meilinhost said:

@VirMach said:
I remember these actions very clearly as I have to make sure we're absolutely making the right decision in these cases.

I'm not going to comment on every single thread that gets created, as I'm sure many more may come, but this one will be a good example that will represent why we're doing this and how we're doing it so I'll provide a lot of detail on this specific case here.

The account was already flagged for investigation and potential termination, before any communication from the customer.

We did not take action only because ticket was created, regardless of the ticket having been created, this would have been the end result. But that definitely expedited the process because the ticket was an indication that no important data was on the VM.

We only terminate services and close accounts if it is a serial abuser performing highly illegal activity and draining support time (to discourage them) or if we are certain there is no mistake & customer is not actively using the service to store their data (in this case, customer was attempting to re-install the OS.)

The person who originally created this account and likely sniped the deal has at least eight other accounts recently created/accessed in a similar fashion and confirmed beyond a reasonable doubt. Likely linked with many more, eight is just the immediate connections. Those will be handled soon as well, so probably don't buy from that guy.

The multiple accounts even involve the guy that ended up with the account, so this isn't really a case of someone unknowingly landing himself in this situation. He's clearly involved at a deeper level. I don't mind saying this because everything's already logged and we can still take further action and there's nothing he can do about it. Even some third potential person involved in the account also has multiple accounts (this one is based on IP address for one of the tickets, maybe that's why multiple tickets were created because they're uncoordinated.)

There are many suspicious activity/logs on the account, such as immediate password changes, email verification in a certain way, email changes and profile modifications, all logged. Once again, I can disclose this because we already have it all logged. I don't mind them putting forth a little bit more effort in concealing what they're doing in the future because at the current level, it's laughably bad.

The (original paying) customer was refunded fully for the initial order as well as the $5 paid for the IP change. We are not doing this for measly profits. We're doing what's fair. I haven't yet decided if we're going to start billing for our time though, depending on how deep and messy this gets. So far, it's relatively easy. They've made it easy for us by being sloppy, so no fee assessed before refund.

I explained the offer very well before it went live. I understand not everyone gets to see my messages, but the plan did have "beta" in the name for this particular one so some problems should be expected to the point where a vague reinstallation issue ticket isn't created, with a second ticket for an IP change and third ticket requesting IP change in such a short time in a frantic attempt to try to fix a problem that wasn't there (the web VNC was just broken.) We did say we would at our discretion refund these particular plans anyway, on top of the original disclaimer that we can cancel packages if we chose we cannot render them. Obviously, there is a potential for us abusing this but refrain from using that clause as much as possible to the point where these and other "multiple account" cases are the only ones where we enforce that policy. And these particular cases, once again, do go much further than that. It involves others not being able to get these deals fairly because a few people decided to play dirty and we won't stand for that.

Finally, we are redistributing these as best as possible to those who are at the very least not botting/sniping the offer and respecting our terms of service on the most basic level by not creating multiple accounts to circumvent our systems. That should be enough to prove that we're not just doing this to refund/cancel "good" deals (why would we even post these in the first place if we wanted to refund them by default?) That seems to be the go-to attack by these people to rile people up.

I got $8.88 for a machine I purchased from someone else for $150 because the original account holder had multiple accounts flagged and I became a victim?

thats your problem, dont make your problem my problem

and i can tell u for sure the new owner is loving this 8.88 jj

and guess what, he paid 8.88

888

555

What my new master? You probably don't understand what I mean
I bought it from someone for $150, I became the new owner, and then I became a victim because the original owner's account was flagged

were u listing it for sale at 200?

dahartigan · December 2021

@cybertech said:

@meilinhost said:

@cybertech said:

@meilinhost said:

@VirMach said:
I remember these actions very clearly as I have to make sure we're absolutely making the right decision in these cases.

I'm not going to comment on every single thread that gets created, as I'm sure many more may come, but this one will be a good example that will represent why we're doing this and how we're doing it so I'll provide a lot of detail on this specific case here.

The account was already flagged for investigation and potential termination, before any communication from the customer.

We did not take action only because ticket was created, regardless of the ticket having been created, this would have been the end result. But that definitely expedited the process because the ticket was an indication that no important data was on the VM.

We only terminate services and close accounts if it is a serial abuser performing highly illegal activity and draining support time (to discourage them) or if we are certain there is no mistake & customer is not actively using the service to store their data (in this case, customer was attempting to re-install the OS.)

The person who originally created this account and likely sniped the deal has at least eight other accounts recently created/accessed in a similar fashion and confirmed beyond a reasonable doubt. Likely linked with many more, eight is just the immediate connections. Those will be handled soon as well, so probably don't buy from that guy.

The multiple accounts even involve the guy that ended up with the account, so this isn't really a case of someone unknowingly landing himself in this situation. He's clearly involved at a deeper level. I don't mind saying this because everything's already logged and we can still take further action and there's nothing he can do about it. Even some third potential person involved in the account also has multiple accounts (this one is based on IP address for one of the tickets, maybe that's why multiple tickets were created because they're uncoordinated.)

There are many suspicious activity/logs on the account, such as immediate password changes, email verification in a certain way, email changes and profile modifications, all logged. Once again, I can disclose this because we already have it all logged. I don't mind them putting forth a little bit more effort in concealing what they're doing in the future because at the current level, it's laughably bad.

The (original paying) customer was refunded fully for the initial order as well as the $5 paid for the IP change. We are not doing this for measly profits. We're doing what's fair. I haven't yet decided if we're going to start billing for our time though, depending on how deep and messy this gets. So far, it's relatively easy. They've made it easy for us by being sloppy, so no fee assessed before refund.

I explained the offer very well before it went live. I understand not everyone gets to see my messages, but the plan did have "beta" in the name for this particular one so some problems should be expected to the point where a vague reinstallation issue ticket isn't created, with a second ticket for an IP change and third ticket requesting IP change in such a short time in a frantic attempt to try to fix a problem that wasn't there (the web VNC was just broken.) We did say we would at our discretion refund these particular plans anyway, on top of the original disclaimer that we can cancel packages if we chose we cannot render them. Obviously, there is a potential for us abusing this but refrain from using that clause as much as possible to the point where these and other "multiple account" cases are the only ones where we enforce that policy. And these particular cases, once again, do go much further than that. It involves others not being able to get these deals fairly because a few people decided to play dirty and we won't stand for that.

Finally, we are redistributing these as best as possible to those who are at the very least not botting/sniping the offer and respecting our terms of service on the most basic level by not creating multiple accounts to circumvent our systems. That should be enough to prove that we're not just doing this to refund/cancel "good" deals (why would we even post these in the first place if we wanted to refund them by default?) That seems to be the go-to attack by these people to rile people up.

I got $8.88 for a machine I purchased from someone else for $150 because the original account holder had multiple accounts flagged and I became a victim?

thats your problem, dont make your problem my problem

and i can tell u for sure the new owner is loving this 8.88 jj

and guess what, he paid 8.88

888

555

What my new master? You probably don't understand what I mean
I bought it from someone for $150, I became the new owner, and then I became a victim because the original owner's account was flagged

were u listing it for sale at 200?

If that is true it is more shameful.

meilinhost · December 2021

@cybertech said:

@meilinhost said:

@cybertech said:

@meilinhost said:

@VirMach said:
I remember these actions very clearly as I have to make sure we're absolutely making the right decision in these cases.

I'm not going to comment on every single thread that gets created, as I'm sure many more may come, but this one will be a good example that will represent why we're doing this and how we're doing it so I'll provide a lot of detail on this specific case here.

The account was already flagged for investigation and potential termination, before any communication from the customer.

We did not take action only because ticket was created, regardless of the ticket having been created, this would have been the end result. But that definitely expedited the process because the ticket was an indication that no important data was on the VM.

We only terminate services and close accounts if it is a serial abuser performing highly illegal activity and draining support time (to discourage them) or if we are certain there is no mistake & customer is not actively using the service to store their data (in this case, customer was attempting to re-install the OS.)

The person who originally created this account and likely sniped the deal has at least eight other accounts recently created/accessed in a similar fashion and confirmed beyond a reasonable doubt. Likely linked with many more, eight is just the immediate connections. Those will be handled soon as well, so probably don't buy from that guy.

The multiple accounts even involve the guy that ended up with the account, so this isn't really a case of someone unknowingly landing himself in this situation. He's clearly involved at a deeper level. I don't mind saying this because everything's already logged and we can still take further action and there's nothing he can do about it. Even some third potential person involved in the account also has multiple accounts (this one is based on IP address for one of the tickets, maybe that's why multiple tickets were created because they're uncoordinated.)

There are many suspicious activity/logs on the account, such as immediate password changes, email verification in a certain way, email changes and profile modifications, all logged. Once again, I can disclose this because we already have it all logged. I don't mind them putting forth a little bit more effort in concealing what they're doing in the future because at the current level, it's laughably bad.

The (original paying) customer was refunded fully for the initial order as well as the $5 paid for the IP change. We are not doing this for measly profits. We're doing what's fair. I haven't yet decided if we're going to start billing for our time though, depending on how deep and messy this gets. So far, it's relatively easy. They've made it easy for us by being sloppy, so no fee assessed before refund.

I explained the offer very well before it went live. I understand not everyone gets to see my messages, but the plan did have "beta" in the name for this particular one so some problems should be expected to the point where a vague reinstallation issue ticket isn't created, with a second ticket for an IP change and third ticket requesting IP change in such a short time in a frantic attempt to try to fix a problem that wasn't there (the web VNC was just broken.) We did say we would at our discretion refund these particular plans anyway, on top of the original disclaimer that we can cancel packages if we chose we cannot render them. Obviously, there is a potential for us abusing this but refrain from using that clause as much as possible to the point where these and other "multiple account" cases are the only ones where we enforce that policy. And these particular cases, once again, do go much further than that. It involves others not being able to get these deals fairly because a few people decided to play dirty and we won't stand for that.

Finally, we are redistributing these as best as possible to those who are at the very least not botting/sniping the offer and respecting our terms of service on the most basic level by not creating multiple accounts to circumvent our systems. That should be enough to prove that we're not just doing this to refund/cancel "good" deals (why would we even post these in the first place if we wanted to refund them by default?) That seems to be the go-to attack by these people to rile people up.

I got $8.88 for a machine I purchased from someone else for $150 because the original account holder had multiple accounts flagged and I became a victim?

thats your problem, dont make your problem my problem

and i can tell u for sure the new owner is loving this 8.88 jj

and guess what, he paid 8.88

888

555

What my new master? You probably don't understand what I mean
I bought it from someone for $150, I became the new owner, and then I became a victim because the original owner's account was flagged

were u listing it for sale at 200?

No, I am the purchaser

dahartigan · December 2021

@meilinhost said:

@cybertech said:

@meilinhost said:

@cybertech said:

@meilinhost said:

@VirMach said:
I remember these actions very clearly as I have to make sure we're absolutely making the right decision in these cases.

I'm not going to comment on every single thread that gets created, as I'm sure many more may come, but this one will be a good example that will represent why we're doing this and how we're doing it so I'll provide a lot of detail on this specific case here.

The account was already flagged for investigation and potential termination, before any communication from the customer.

We did not take action only because ticket was created, regardless of the ticket having been created, this would have been the end result. But that definitely expedited the process because the ticket was an indication that no important data was on the VM.

We only terminate services and close accounts if it is a serial abuser performing highly illegal activity and draining support time (to discourage them) or if we are certain there is no mistake & customer is not actively using the service to store their data (in this case, customer was attempting to re-install the OS.)

The person who originally created this account and likely sniped the deal has at least eight other accounts recently created/accessed in a similar fashion and confirmed beyond a reasonable doubt. Likely linked with many more, eight is just the immediate connections. Those will be handled soon as well, so probably don't buy from that guy.

The multiple accounts even involve the guy that ended up with the account, so this isn't really a case of someone unknowingly landing himself in this situation. He's clearly involved at a deeper level. I don't mind saying this because everything's already logged and we can still take further action and there's nothing he can do about it. Even some third potential person involved in the account also has multiple accounts (this one is based on IP address for one of the tickets, maybe that's why multiple tickets were created because they're uncoordinated.)

There are many suspicious activity/logs on the account, such as immediate password changes, email verification in a certain way, email changes and profile modifications, all logged. Once again, I can disclose this because we already have it all logged. I don't mind them putting forth a little bit more effort in concealing what they're doing in the future because at the current level, it's laughably bad.

The (original paying) customer was refunded fully for the initial order as well as the $5 paid for the IP change. We are not doing this for measly profits. We're doing what's fair. I haven't yet decided if we're going to start billing for our time though, depending on how deep and messy this gets. So far, it's relatively easy. They've made it easy for us by being sloppy, so no fee assessed before refund.

I explained the offer very well before it went live. I understand not everyone gets to see my messages, but the plan did have "beta" in the name for this particular one so some problems should be expected to the point where a vague reinstallation issue ticket isn't created, with a second ticket for an IP change and third ticket requesting IP change in such a short time in a frantic attempt to try to fix a problem that wasn't there (the web VNC was just broken.) We did say we would at our discretion refund these particular plans anyway, on top of the original disclaimer that we can cancel packages if we chose we cannot render them. Obviously, there is a potential for us abusing this but refrain from using that clause as much as possible to the point where these and other "multiple account" cases are the only ones where we enforce that policy. And these particular cases, once again, do go much further than that. It involves others not being able to get these deals fairly because a few people decided to play dirty and we won't stand for that.

Finally, we are redistributing these as best as possible to those who are at the very least not botting/sniping the offer and respecting our terms of service on the most basic level by not creating multiple accounts to circumvent our systems. That should be enough to prove that we're not just doing this to refund/cancel "good" deals (why would we even post these in the first place if we wanted to refund them by default?) That seems to be the go-to attack by these people to rile people up.

I got $8.88 for a machine I purchased from someone else for $150 because the original account holder had multiple accounts flagged and I became a victim?

thats your problem, dont make your problem my problem

and i can tell u for sure the new owner is loving this 8.88 jj

and guess what, he paid 8.88

888

555

What my new master? You probably don't understand what I mean
I bought it from someone for $150, I became the new owner, and then I became a victim because the original owner's account was flagged

were u listing it for sale at 200?

No, I am the purchaser

Do you plan to resell for 200?

h2o · December 2021

@meilinhost said:

@VirMach said:
I remember these actions very clearly as I have to make sure we're absolutely making the right decision in these cases.

I got $8.88 for a machine I purchased from someone else for $150 because the original account holder had multiple accounts flagged and I became a victim?

You should find the guy who sold you. Virmach didn't take your money.
Ticket closed.

meilinhost · December 2021

@dahartigan said:

@cybertech said:

@meilinhost said:

@cybertech said:

@meilinhost said:

@VirMach said:
I remember these actions very clearly as I have to make sure we're absolutely making the right decision in these cases.

I'm not going to comment on every single thread that gets created, as I'm sure many more may come, but this one will be a good example that will represent why we're doing this and how we're doing it so I'll provide a lot of detail on this specific case here.

The account was already flagged for investigation and potential termination, before any communication from the customer.

We did not take action only because ticket was created, regardless of the ticket having been created, this would have been the end result. But that definitely expedited the process because the ticket was an indication that no important data was on the VM.

We only terminate services and close accounts if it is a serial abuser performing highly illegal activity and draining support time (to discourage them) or if we are certain there is no mistake & customer is not actively using the service to store their data (in this case, customer was attempting to re-install the OS.)

The person who originally created this account and likely sniped the deal has at least eight other accounts recently created/accessed in a similar fashion and confirmed beyond a reasonable doubt. Likely linked with many more, eight is just the immediate connections. Those will be handled soon as well, so probably don't buy from that guy.

The multiple accounts even involve the guy that ended up with the account, so this isn't really a case of someone unknowingly landing himself in this situation. He's clearly involved at a deeper level. I don't mind saying this because everything's already logged and we can still take further action and there's nothing he can do about it. Even some third potential person involved in the account also has multiple accounts (this one is based on IP address for one of the tickets, maybe that's why multiple tickets were created because they're uncoordinated.)

There are many suspicious activity/logs on the account, such as immediate password changes, email verification in a certain way, email changes and profile modifications, all logged. Once again, I can disclose this because we already have it all logged. I don't mind them putting forth a little bit more effort in concealing what they're doing in the future because at the current level, it's laughably bad.

The (original paying) customer was refunded fully for the initial order as well as the $5 paid for the IP change. We are not doing this for measly profits. We're doing what's fair. I haven't yet decided if we're going to start billing for our time though, depending on how deep and messy this gets. So far, it's relatively easy. They've made it easy for us by being sloppy, so no fee assessed before refund.

I explained the offer very well before it went live. I understand not everyone gets to see my messages, but the plan did have "beta" in the name for this particular one so some problems should be expected to the point where a vague reinstallation issue ticket isn't created, with a second ticket for an IP change and third ticket requesting IP change in such a short time in a frantic attempt to try to fix a problem that wasn't there (the web VNC was just broken.) We did say we would at our discretion refund these particular plans anyway, on top of the original disclaimer that we can cancel packages if we chose we cannot render them. Obviously, there is a potential for us abusing this but refrain from using that clause as much as possible to the point where these and other "multiple account" cases are the only ones where we enforce that policy. And these particular cases, once again, do go much further than that. It involves others not being able to get these deals fairly because a few people decided to play dirty and we won't stand for that.

Finally, we are redistributing these as best as possible to those who are at the very least not botting/sniping the offer and respecting our terms of service on the most basic level by not creating multiple accounts to circumvent our systems. That should be enough to prove that we're not just doing this to refund/cancel "good" deals (why would we even post these in the first place if we wanted to refund them by default?) That seems to be the go-to attack by these people to rile people up.

I got $8.88 for a machine I purchased from someone else for $150 because the original account holder had multiple accounts flagged and I became a victim?

thats your problem, dont make your problem my problem

and i can tell u for sure the new owner is loving this 8.88 jj

and guess what, he paid 8.88

888

555

What my new master? You probably don't understand what I mean
I bought it from someone for $150, I became the new owner, and then I became a victim because the original owner's account was flagged

were u listing it for sale at 200?

If that is true it is more shameful.

Don't listen to their nonsense, I have principles
I buy ready to build a site
A day did not arrive and was deleted
I'm crying

meilinhost · December 2021

@dahartigan said:

@meilinhost said:

@cybertech said:

@meilinhost said:

@cybertech said:

@meilinhost said:

@VirMach said:
I remember these actions very clearly as I have to make sure we're absolutely making the right decision in these cases.

I'm not going to comment on every single thread that gets created, as I'm sure many more may come, but this one will be a good example that will represent why we're doing this and how we're doing it so I'll provide a lot of detail on this specific case here.

The account was already flagged for investigation and potential termination, before any communication from the customer.

We did not take action only because ticket was created, regardless of the ticket having been created, this would have been the end result. But that definitely expedited the process because the ticket was an indication that no important data was on the VM.

We only terminate services and close accounts if it is a serial abuser performing highly illegal activity and draining support time (to discourage them) or if we are certain there is no mistake & customer is not actively using the service to store their data (in this case, customer was attempting to re-install the OS.)

The person who originally created this account and likely sniped the deal has at least eight other accounts recently created/accessed in a similar fashion and confirmed beyond a reasonable doubt. Likely linked with many more, eight is just the immediate connections. Those will be handled soon as well, so probably don't buy from that guy.

The multiple accounts even involve the guy that ended up with the account, so this isn't really a case of someone unknowingly landing himself in this situation. He's clearly involved at a deeper level. I don't mind saying this because everything's already logged and we can still take further action and there's nothing he can do about it. Even some third potential person involved in the account also has multiple accounts (this one is based on IP address for one of the tickets, maybe that's why multiple tickets were created because they're uncoordinated.)

There are many suspicious activity/logs on the account, such as immediate password changes, email verification in a certain way, email changes and profile modifications, all logged. Once again, I can disclose this because we already have it all logged. I don't mind them putting forth a little bit more effort in concealing what they're doing in the future because at the current level, it's laughably bad.

The (original paying) customer was refunded fully for the initial order as well as the $5 paid for the IP change. We are not doing this for measly profits. We're doing what's fair. I haven't yet decided if we're going to start billing for our time though, depending on how deep and messy this gets. So far, it's relatively easy. They've made it easy for us by being sloppy, so no fee assessed before refund.

I explained the offer very well before it went live. I understand not everyone gets to see my messages, but the plan did have "beta" in the name for this particular one so some problems should be expected to the point where a vague reinstallation issue ticket isn't created, with a second ticket for an IP change and third ticket requesting IP change in such a short time in a frantic attempt to try to fix a problem that wasn't there (the web VNC was just broken.) We did say we would at our discretion refund these particular plans anyway, on top of the original disclaimer that we can cancel packages if we chose we cannot render them. Obviously, there is a potential for us abusing this but refrain from using that clause as much as possible to the point where these and other "multiple account" cases are the only ones where we enforce that policy. And these particular cases, once again, do go much further than that. It involves others not being able to get these deals fairly because a few people decided to play dirty and we won't stand for that.

Finally, we are redistributing these as best as possible to those who are at the very least not botting/sniping the offer and respecting our terms of service on the most basic level by not creating multiple accounts to circumvent our systems. That should be enough to prove that we're not just doing this to refund/cancel "good" deals (why would we even post these in the first place if we wanted to refund them by default?) That seems to be the go-to attack by these people to rile people up.

I got $8.88 for a machine I purchased from someone else for $150 because the original account holder had multiple accounts flagged and I became a victim?

thats your problem, dont make your problem my problem

and i can tell u for sure the new owner is loving this 8.88 jj

and guess what, he paid 8.88

888

555

What my new master? You probably don't understand what I mean
I bought it from someone for $150, I became the new owner, and then I became a victim because the original owner's account was flagged

were u listing it for sale at 200?

No, I am the purchaser

Do you plan to resell for 200?

I paid $150 for it already at a premium of many times, if I did not really like it would not be so crazy
Of course at this price who will double the purchase, impossible fact

cybertech · December 2021

@meilinhost said:

@dahartigan said:

@cybertech said:

@meilinhost said:

@cybertech said:

@meilinhost said:

@VirMach said:
I remember these actions very clearly as I have to make sure we're absolutely making the right decision in these cases.

I'm not going to comment on every single thread that gets created, as I'm sure many more may come, but this one will be a good example that will represent why we're doing this and how we're doing it so I'll provide a lot of detail on this specific case here.

The account was already flagged for investigation and potential termination, before any communication from the customer.

We did not take action only because ticket was created, regardless of the ticket having been created, this would have been the end result. But that definitely expedited the process because the ticket was an indication that no important data was on the VM.

We only terminate services and close accounts if it is a serial abuser performing highly illegal activity and draining support time (to discourage them) or if we are certain there is no mistake & customer is not actively using the service to store their data (in this case, customer was attempting to re-install the OS.)

The person who originally created this account and likely sniped the deal has at least eight other accounts recently created/accessed in a similar fashion and confirmed beyond a reasonable doubt. Likely linked with many more, eight is just the immediate connections. Those will be handled soon as well, so probably don't buy from that guy.

The multiple accounts even involve the guy that ended up with the account, so this isn't really a case of someone unknowingly landing himself in this situation. He's clearly involved at a deeper level. I don't mind saying this because everything's already logged and we can still take further action and there's nothing he can do about it. Even some third potential person involved in the account also has multiple accounts (this one is based on IP address for one of the tickets, maybe that's why multiple tickets were created because they're uncoordinated.)

There are many suspicious activity/logs on the account, such as immediate password changes, email verification in a certain way, email changes and profile modifications, all logged. Once again, I can disclose this because we already have it all logged. I don't mind them putting forth a little bit more effort in concealing what they're doing in the future because at the current level, it's laughably bad.

The (original paying) customer was refunded fully for the initial order as well as the $5 paid for the IP change. We are not doing this for measly profits. We're doing what's fair. I haven't yet decided if we're going to start billing for our time though, depending on how deep and messy this gets. So far, it's relatively easy. They've made it easy for us by being sloppy, so no fee assessed before refund.

I explained the offer very well before it went live. I understand not everyone gets to see my messages, but the plan did have "beta" in the name for this particular one so some problems should be expected to the point where a vague reinstallation issue ticket isn't created, with a second ticket for an IP change and third ticket requesting IP change in such a short time in a frantic attempt to try to fix a problem that wasn't there (the web VNC was just broken.) We did say we would at our discretion refund these particular plans anyway, on top of the original disclaimer that we can cancel packages if we chose we cannot render them. Obviously, there is a potential for us abusing this but refrain from using that clause as much as possible to the point where these and other "multiple account" cases are the only ones where we enforce that policy. And these particular cases, once again, do go much further than that. It involves others not being able to get these deals fairly because a few people decided to play dirty and we won't stand for that.

Finally, we are redistributing these as best as possible to those who are at the very least not botting/sniping the offer and respecting our terms of service on the most basic level by not creating multiple accounts to circumvent our systems. That should be enough to prove that we're not just doing this to refund/cancel "good" deals (why would we even post these in the first place if we wanted to refund them by default?) That seems to be the go-to attack by these people to rile people up.

I got $8.88 for a machine I purchased from someone else for $150 because the original account holder had multiple accounts flagged and I became a victim?

thats your problem, dont make your problem my problem

and i can tell u for sure the new owner is loving this 8.88 jj

and guess what, he paid 8.88

888

555

What my new master? You probably don't understand what I mean
I bought it from someone for $150, I became the new owner, and then I became a victim because the original owner's account was flagged

were u listing it for sale at 200?

If that is true it is more shameful.

I have principles

HAHAHAHAHAHAHAHAHAHAHAHAAHAHHAHAHHAAHAHAHAHAHAHAHAAHAHAHAAHAHAHAHAHAHAHHAAHAHAHAHAAHAHAHAHAHH
HAHAHAHAHAHAHAHAHAHAHAHAAHAHHAHAHHAAHAHAHAHAHAHAHAAHAHAHAAHAHAHAHAHAHAHHAAHAHAHAHAAHAHAHAHAHH
HAHAHAHAHAHAHAHAHAHAHAHAAHAHHAHAHHAAHAHAHAHAHAHAHAAHAHAHAAHAHAHAHAHAHAHHAAHAHAHAHAAHAHAHAHAHH
HAHAHAHAHAHAHAHAHAHAHAHAAHAHHAHAHHAAHAHAHAHAHAHAHAAHAHAHAAHAHAHAHAHAHAHHAAHAHAHAHAAHAHAHAHAHH
HAHAHAHAHAHAHAHAHAHAHAHAAHAHHAHAHHAAHAHAHAHAHAHAHAAHAHAHAAHAHAHAHAHAHAHHAAHAHAHAHAAHAHAHAHAHH
HAHAHAHAHAHAHAHAHAHAHAHAAHAHHAHAHHAAHAHAHAHAHAHAHAAHAHAHAAHAHAHAHAHAHAHHAAHAHAHAHAAHAHAHAHAHH
HAHAHAHAHAHAHAHAHAHAHAHAAHAHHAHAHHAAHAHAHAHAHAHAHAAHAHAHAAHAHAHAHAHAHAHHAAHAHAHAHAAHAHAHAHAHH
HAHAHAHAHAHAHAHAHAHAHAHAAHAHHAHAHHAAHAHAHAHAHAHAHAAHAHAHAAHAHAHAHAHAHAHHAAHAHAHAHAAHAHAHAHAHH
HAHAHAHAHAHAHAHAHAHAHAHAAHAHHAHAHHAAHAHAHAHAHAHAHAAHAHAHAAHAHAHAHAHAHAHHAAHAHAHAHAAHAHAHAHAHH

dahartigan · December 2021

@meilinhost said:

@dahartigan said:

@cybertech said:

@meilinhost said:

@cybertech said:

@meilinhost said:

@VirMach said:
I remember these actions very clearly as I have to make sure we're absolutely making the right decision in these cases.

I'm not going to comment on every single thread that gets created, as I'm sure many more may come, but this one will be a good example that will represent why we're doing this and how we're doing it so I'll provide a lot of detail on this specific case here.

The account was already flagged for investigation and potential termination, before any communication from the customer.

We did not take action only because ticket was created, regardless of the ticket having been created, this would have been the end result. But that definitely expedited the process because the ticket was an indication that no important data was on the VM.

We only terminate services and close accounts if it is a serial abuser performing highly illegal activity and draining support time (to discourage them) or if we are certain there is no mistake & customer is not actively using the service to store their data (in this case, customer was attempting to re-install the OS.)

The person who originally created this account and likely sniped the deal has at least eight other accounts recently created/accessed in a similar fashion and confirmed beyond a reasonable doubt. Likely linked with many more, eight is just the immediate connections. Those will be handled soon as well, so probably don't buy from that guy.

The multiple accounts even involve the guy that ended up with the account, so this isn't really a case of someone unknowingly landing himself in this situation. He's clearly involved at a deeper level. I don't mind saying this because everything's already logged and we can still take further action and there's nothing he can do about it. Even some third potential person involved in the account also has multiple accounts (this one is based on IP address for one of the tickets, maybe that's why multiple tickets were created because they're uncoordinated.)

There are many suspicious activity/logs on the account, such as immediate password changes, email verification in a certain way, email changes and profile modifications, all logged. Once again, I can disclose this because we already have it all logged. I don't mind them putting forth a little bit more effort in concealing what they're doing in the future because at the current level, it's laughably bad.

The (original paying) customer was refunded fully for the initial order as well as the $5 paid for the IP change. We are not doing this for measly profits. We're doing what's fair. I haven't yet decided if we're going to start billing for our time though, depending on how deep and messy this gets. So far, it's relatively easy. They've made it easy for us by being sloppy, so no fee assessed before refund.

I explained the offer very well before it went live. I understand not everyone gets to see my messages, but the plan did have "beta" in the name for this particular one so some problems should be expected to the point where a vague reinstallation issue ticket isn't created, with a second ticket for an IP change and third ticket requesting IP change in such a short time in a frantic attempt to try to fix a problem that wasn't there (the web VNC was just broken.) We did say we would at our discretion refund these particular plans anyway, on top of the original disclaimer that we can cancel packages if we chose we cannot render them. Obviously, there is a potential for us abusing this but refrain from using that clause as much as possible to the point where these and other "multiple account" cases are the only ones where we enforce that policy. And these particular cases, once again, do go much further than that. It involves others not being able to get these deals fairly because a few people decided to play dirty and we won't stand for that.

Finally, we are redistributing these as best as possible to those who are at the very least not botting/sniping the offer and respecting our terms of service on the most basic level by not creating multiple accounts to circumvent our systems. That should be enough to prove that we're not just doing this to refund/cancel "good" deals (why would we even post these in the first place if we wanted to refund them by default?) That seems to be the go-to attack by these people to rile people up.

I got $8.88 for a machine I purchased from someone else for $150 because the original account holder had multiple accounts flagged and I became a victim?

thats your problem, dont make your problem my problem

and i can tell u for sure the new owner is loving this 8.88 jj

and guess what, he paid 8.88

888

555

What my new master? You probably don't understand what I mean
I bought it from someone for $150, I became the new owner, and then I became a victim because the original owner's account was flagged

were u listing it for sale at 200?

If that is true it is more shameful.

Don't listen to their nonsense, I have principles
I buy ready to build a site
A day did not arrive and was deleted
I'm crying

You can't trust the MJJ marketplace unfortunately.

Next time, buy the chicken direct from the farm.

uzerhode · December 2021

@meilinhost said:

@VirMach said:
I remember these actions very clearly as I have to make sure we're absolutely making the right decision in these cases.

I'm not going to comment on every single thread that gets created, as I'm sure many more may come, but this one will be a good example that will represent why we're doing this and how we're doing it so I'll provide a lot of detail on this specific case here.

The account was already flagged for investigation and potential termination, before any communication from the customer.

We did not take action only because ticket was created, regardless of the ticket having been created, this would have been the end result. But that definitely expedited the process because the ticket was an indication that no important data was on the VM.

We only terminate services and close accounts if it is a serial abuser performing highly illegal activity and draining support time (to discourage them) or if we are certain there is no mistake & customer is not actively using the service to store their data (in this case, customer was attempting to re-install the OS.)

The person who originally created this account and likely sniped the deal has at least eight other accounts recently created/accessed in a similar fashion and confirmed beyond a reasonable doubt. Likely linked with many more, eight is just the immediate connections. Those will be handled soon as well, so probably don't buy from that guy.

The multiple accounts even involve the guy that ended up with the account, so this isn't really a case of someone unknowingly landing himself in this situation. He's clearly involved at a deeper level. I don't mind saying this because everything's already logged and we can still take further action and there's nothing he can do about it. Even some third potential person involved in the account also has multiple accounts (this one is based on IP address for one of the tickets, maybe that's why multiple tickets were created because they're uncoordinated.)

There are many suspicious activity/logs on the account, such as immediate password changes, email verification in a certain way, email changes and profile modifications, all logged. Once again, I can disclose this because we already have it all logged. I don't mind them putting forth a little bit more effort in concealing what they're doing in the future because at the current level, it's laughably bad.

The (original paying) customer was refunded fully for the initial order as well as the $5 paid for the IP change. We are not doing this for measly profits. We're doing what's fair. I haven't yet decided if we're going to start billing for our time though, depending on how deep and messy this gets. So far, it's relatively easy. They've made it easy for us by being sloppy, so no fee assessed before refund.

I explained the offer very well before it went live. I understand not everyone gets to see my messages, but the plan did have "beta" in the name for this particular one so some problems should be expected to the point where a vague reinstallation issue ticket isn't created, with a second ticket for an IP change and third ticket requesting IP change in such a short time in a frantic attempt to try to fix a problem that wasn't there (the web VNC was just broken.) We did say we would at our discretion refund these particular plans anyway, on top of the original disclaimer that we can cancel packages if we chose we cannot render them. Obviously, there is a potential for us abusing this but refrain from using that clause as much as possible to the point where these and other "multiple account" cases are the only ones where we enforce that policy. And these particular cases, once again, do go much further than that. It involves others not being able to get these deals fairly because a few people decided to play dirty and we won't stand for that.

Finally, we are redistributing these as best as possible to those who are at the very least not botting/sniping the offer and respecting our terms of service on the most basic level by not creating multiple accounts to circumvent our systems. That should be enough to prove that we're not just doing this to refund/cancel "good" deals (why would we even post these in the first place if we wanted to refund them by default?) That seems to be the go-to attack by these people to rile people up.

I got $8.88 for a machine I purchased from someone else for $150 because the original account holder had multiple accounts flagged and I became a victim?

sorry, bro. it indeed seems so.

meilinhost · December 2021

The reality is that the seller is not willing to refund for this, and half of the refund is not willing

cybertech · December 2021

@meilinhost said:
The reality is that the seller is not willing to refund for this, and half of the refund is not willing

thats ur problem. dont make ur problem LET / Virmach problem.

_MS_ · December 2021

@cybertech said:
HAHAHAHAHAHAHAHAHAHAHAHAAHAHHAHAHHAAHAHAHAHAHAHAHAAHAHAHAAHAHAHAHAHAHAHHAAHAHAHAHAAHAHAHAHAHH
HAHAHAHAHAHAHAHAHAHAHAHAAHAHHAHAHHAAHAHAHAHAHAHAHAAHAHAHAAHAHAHAHAHAHAHHAAHAHAHAHAAHAHAHAHAHH
HAHAHAHAHAHAHAHAHAHAHAHAAHAHHAHAHHAAHAHAHAHAHAHAHAAHAHAHAAHAHAHAHAHAHAHHAAHAHAHAHAAHAHAHAHAHH
HAHAHAHAHAHAHAHAHAHAHAHAAHAHHAHAHHAAHAHAHAHAHAHAHAAHAHAHAAHAHAHAHAHAHAHHAAHAHAHAHAAHAHAHAHAHH
HAHAHAHAHAHAHAHAHAHAHAHAAHAHHAHAHHAAHAHAHAHAHAHAHAAHAHAHAAHAHAHAHAHAHAHHAAHAHAHAHAAHAHAHAHAHH
HAHAHAHAHAHAHAHAHAHAHAHAAHAHHAHAHHAAHAHAHAHAHAHAHAAHAHAHAAHAHAHAHAHAHAHHAAHAHAHAHAAHAHAHAHAHH
HAHAHAHAHAHAHAHAHAHAHAHAAHAHHAHAHHAAHAHAHAHAHAHAHAAHAHAHAAHAHAHAHAHAHAHHAAHAHAHAHAAHAHAHAHAHH
HAHAHAHAHAHAHAHAHAHAHAHAAHAHHAHAHHAAHAHAHAHAHAHAHAAHAHAHAAHAHAHAHAHAHAHHAAHAHAHAHAAHAHAHAHAHH
HAHAHAHAHAHAHAHAHAHAHAHAAHAHHAHAHHAAHAHAHAHAHAHAHAAHAHAHAAHAHAHAHAHAHAHHAAHAHAHAHAAHAHAHAHAHH

MOARRRRRRRRRRRRRRR

dahartigan · December 2021

@meilinhost said:
The reality is that the seller is not willing to refund for this, and half of the refund is not willing

How did you pay the wool? PayPal or Wechat or something? Can you open a dispute?

dahartigan · December 2021

@sky_ooo

Pay the default fine.
Return the knives and wool.

MAKE YOUR TIME.

pullangcubo · December 2021

@meilinhost said:
The reality is that the seller is not willing to refund for this, and half of the refund is not willing

Who is this seller and where did you find out that he/she is selling the account?

meilinhost · December 2021

@dahartigan said:

@meilinhost said:
The reality is that the seller is not willing to refund for this, and half of the refund is not willing

How did you pay the wool? PayPal or Wechat or something? Can you open a dispute?

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@VirMach Cancel the machine and close the account after issuing a work order?

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