@VirMach Cancel the machine and close the account after issuing a work order?

pullangcubo · December 2021

@Nekki said:
I am very much enjoying this turn of events. I may purchase an idler from @VirMach to compensate them for the entertainment.

At the rate of things, I'm surprised that there are only 2 threads that has been opened about this and that only 2 users have come forward yet.

We're still in the rising action part I guess, not even the climax.

Nekki · December 2021

@pullangcubo said:

@Nekki said:
I am very much enjoying this turn of events. I may purchase an idler from @VirMach to compensate them for the entertainment.

At the rate of things, I'm surprised that there are only 2 threads that has been opened about this and that only 2 users have come forward yet.

We're still in the rising action part I guess, not even the climax.

This may be a delightful final course to complete the Black Friday meal, and I’m here for it.

VirMach · December 2021

@AICDOWS said: Excuse me, does it mean that as long as there are multiple accounts, they will be banned?

If there are multiple accounts, they are reviewed manually (always.) That is why it goes into manual review and why it's taking so long recently for those orders. We have a lot of them.

We are taking it a step further for these flash deals and scanning for more using other tools.

This does not mean all accounts will just be banned for having multiple accounts. It will be only multiple accounts that were also involved in [1] abnormal checkout behavior, [2] self-referrals, [3] excessive account creation spamming specifically to get deals, [4] sniping a high quantity of services across all accounts such as more than one of the same highly desired deal and not allowing others to fairly have a chance, and/or [5] other related issues.

If a situation should arise where the customer is already flagged and they let us know essentially that the VPS can be re-installed and there's no important data, we may take immediate action.

@Saahib said: What about sending "Warning" or "Notice" to customer before closing account

Otherwise, we will attempt to provide sufficient warning beforehand to avoid any data loss. Refund or pro-rated refund may be refunded unless we uncover things such as self-referral commissions paid out or other abuse. We may attempt to recover support fees if it took a long time to uncover all accounts for that particular set of accounts (split across all accounts before refund.) But most likely, no fee. Obviously though only the original person who paid would receive said refund. If customer has other services not associated with this abuse, we will not close the account and will instead try to communicate a decision on the rest of existing services.

Any of what I stated may change, this is just how we're planning it right now. We'll always try to be as reasonable as possible given the situation and of course we won't just randomly terminate services especially in a case where we understand someone else may have purchased it from a scalper. So at the very least, we do agree it's important for a warning.

Just to clarify a final time, this case the customer did not receive a "warning" because they already confirmed they re-installed OS and it wasn't working/wasn't being used. So there was no reason to have to provide a warning.

Hope that clarifies.

autumnwhite · December 2021

@VirMach said:

@AICDOWS said: Excuse me, does it mean that as long as there are multiple accounts, they will be banned?

If there are multiple accounts, they are reviewed manually (always.) That is why it goes into manual review and why it's taking so long recently for those orders. We have a lot of them.

We are taking it a step further for these flash deals and scanning for more using other tools.

This does not mean all accounts will just be banned for having multiple accounts. It will be only multiple accounts that were also involved in [1] abnormal checkout behavior, [2] self-referrals, [3] excessive account creation spamming specifically to get deals, [4] sniping a high quantity of services across all accounts such as more than one of the same highly desired deal and not allowing others to fairly have a chance, and/or [5] other related issues.

If a situation should arise where the customer is already flagged and they let us know essentially that the VPS can be re-installed and there's no important data, we may take immediate action.

@Saahib said: What about sending "Warning" or "Notice" to customer before closing account

Otherwise, we will attempt to provide sufficient warning beforehand to avoid any data loss. Refund or pro-rated refund may be refunded unless we uncover things such as self-referral commissions paid out or other abuse. We may attempt to recover support fees if it took a long time to uncover all accounts for that particular set of accounts (split across all accounts before refund.) But most likely, no fee. Obviously though only the original person who paid would receive said refund. If customer has other services not associated with this abuse, we will not close the account and will instead try to communicate a decision on the rest of existing services.

Any of what I stated may change, this is just how we're planning it right now. We'll always try to be as reasonable as possible given the situation and of course we won't just randomly terminate services especially in a case where we understand someone else may have purchased it from a scalper. So at the very least, we do agree it's important for a warning.

Just to clarify a final time, this case the customer did not receive a "warning" because they already confirmed they re-installed OS and it wasn't working/wasn't being used. So there was no reason to have to provide a warning.

Hope that clarifies.

You have made a very correct decision and it will teach these people a lesson.

sky_ooo · December 2021

@VirMach said:

@AICDOWS said: Excuse me, does it mean that as long as there are multiple accounts, they will be banned?

If there are multiple accounts, they are reviewed manually (always.) That is why it goes into manual review and why it's taking so long recently for those orders. We have a lot of them.

We are taking it a step further for these flash deals and scanning for more using other tools.

This does not mean all accounts will just be banned for having multiple accounts. It will be only multiple accounts that were also involved in [1] abnormal checkout behavior, [2] self-referrals, [3] excessive account creation spamming specifically to get deals, [4] sniping a high quantity of services across all accounts such as more than one of the same highly desired deal and not allowing others to fairly have a chance, and/or [5] other related issues.

If a situation should arise where the customer is already flagged and they let us know essentially that the VPS can be re-installed and there's no important data, we may take immediate action.

@Saahib said: What about sending "Warning" or "Notice" to customer before closing account

Otherwise, we will attempt to provide sufficient warning beforehand to avoid any data loss. Refund or pro-rated refund may be refunded unless we uncover things such as self-referral commissions paid out or other abuse. We may attempt to recover support fees if it took a long time to uncover all accounts for that particular set of accounts (split across all accounts before refund.) But most likely, no fee. Obviously though only the original person who paid would receive said refund. If customer has other services not associated with this abuse, we will not close the account and will instead try to communicate a decision on the rest of existing services.

Any of what I stated may change, this is just how we're planning it right now. We'll always try to be as reasonable as possible given the situation and of course we won't just randomly terminate services especially in a case where we understand someone else may have purchased it from a scalper. So at the very least, we do agree it's important for a warning.

Just to clarify a final time, this case the customer did not receive a "warning" because they already confirmed they re-installed OS and it wasn't working/wasn't being used. So there was no reason to have to provide a warning.

Hope that clarifies.

You are the administrator, you are right
What can i say, you have closed my account
Cancel, refund, and close accounts at will,
Didn't tell me

cybertech · December 2021

@sky_ooo said:

@VirMach said:

@AICDOWS said: Excuse me, does it mean that as long as there are multiple accounts, they will be banned?

If there are multiple accounts, they are reviewed manually (always.) That is why it goes into manual review and why it's taking so long recently for those orders. We have a lot of them.

We are taking it a step further for these flash deals and scanning for more using other tools.

This does not mean all accounts will just be banned for having multiple accounts. It will be only multiple accounts that were also involved in [1] abnormal checkout behavior, [2] self-referrals, [3] excessive account creation spamming specifically to get deals, [4] sniping a high quantity of services across all accounts such as more than one of the same highly desired deal and not allowing others to fairly have a chance, and/or [5] other related issues.

If a situation should arise where the customer is already flagged and they let us know essentially that the VPS can be re-installed and there's no important data, we may take immediate action.

@Saahib said: What about sending "Warning" or "Notice" to customer before closing account

Otherwise, we will attempt to provide sufficient warning beforehand to avoid any data loss. Refund or pro-rated refund may be refunded unless we uncover things such as self-referral commissions paid out or other abuse. We may attempt to recover support fees if it took a long time to uncover all accounts for that particular set of accounts (split across all accounts before refund.) But most likely, no fee. Obviously though only the original person who paid would receive said refund. If customer has other services not associated with this abuse, we will not close the account and will instead try to communicate a decision on the rest of existing services.

Any of what I stated may change, this is just how we're planning it right now. We'll always try to be as reasonable as possible given the situation and of course we won't just randomly terminate services especially in a case where we understand someone else may have purchased it from a scalper. So at the very least, we do agree it's important for a warning.

Just to clarify a final time, this case the customer did not receive a "warning" because they already confirmed they re-installed OS and it wasn't working/wasn't being used. So there was no reason to have to provide a warning.

Hope that clarifies.

You are the administrator, you are right
What can i say, you have closed my account

u can jolly well say SORRY!!!!!!

Jio · December 2021

@sky_ooo said: Didn't tell me

不要触犯法律
傻逼

NO TRANSFER NO SELL

0x0 · December 2021

@sky_ooo said: What can i say

TeoM · December 2021

lol

sky_ooo · December 2021

Sorry, sorry @VirMach
Thank you for letting me learn this knowledge

Nekki · December 2021

@sky_ooo said:
Sorry, sorry @VirMach
Thank you for letting me learn this knowledge

He’s coming for your other accounts.

Be afraid.

Be very afraid.

angstrom · December 2021

The underworld of VirMach scalpers -- it's more extensive than I would have thought

It would make for an interesting BBC documentary

sky_ooo · December 2021

Please consider push
Paid push
The market needs it
This can bring a lot of benefits

angstrom · December 2021

@sky_ooo said:
Please consider push
Paid push
The market needs it
This can bring a lot of benefits

You want to be pushed?

Nekki · December 2021

@sky_ooo said:
Please consider push
Paid push
The market needs it
This can bring a lot of benefits

Please consider fuck off
Just fuck off
Providers don’t need you
This would bring a lot of benefits.

sky_ooo · December 2021

@angstrom said:
The underworld of VirMach scalpers -- it's more extensive than I would have thought

It would make for an interesting BBC documentary

Anything can be traded, in society, in the crowd

dahartigan · December 2021

@sky_ooo said:

@angstrom said:
The underworld of VirMach scalpers -- it's more extensive than I would have thought

It would make for an interesting BBC documentary

Anything can be traded, in society, in the crowd

Pls send pics of your bobs and vegana plssss

sky_ooo · December 2021

@Nekki said:

@sky_ooo said:
Please consider push
Paid push
The market needs it
This can bring a lot of benefits

Please consider fuck off
Just fuck off
Providers don’t need you
This would bring a lot of benefits.

Did I hurt you?

Iroshan464 · December 2021

@sky_ooo said:
Please consider push
Paid push
The market needs it
This can bring a lot of benefits

Market doesn't need second hand seller. @virmach IS the seller. Buy from him.

0x0 · December 2021

@sky_ooo said: Anything can be traded, in society, in the crowd

lateStageCapitalism

Nekki · December 2021

@sky_ooo said:

@Nekki said:

@sky_ooo said:
Please consider push
Paid push
The market needs it
This can bring a lot of benefits

Please consider fuck off
Just fuck off
Providers don’t need you
This would bring a lot of benefits.

Did I hurt you?

Actually you did, yes.

You, and people like you fucked Black Friday. Instead of letting the good people of this forum who wanted special deals buy them, people, like you, sniped them all up just to sell them at a profit. You ruined Black Friday to line your own pockets.

So yes, you hurt me, and I fucking love it that you’ve been caught out and shat on.

dahartigan · December 2021

@sky_ooo said:

@Nekki said:

@sky_ooo said:
Please consider push
Paid push
The market needs it
This can bring a lot of benefits

Please consider fuck off
Just fuck off
Providers don’t need you
This would bring a lot of benefits.

Did I hurt you?

I am asking you one more time to show bobs and the vagene too I will not be asking calmly again bby

NoComment · December 2021

@Nekki said:

@sky_ooo said:

@Nekki said:

@sky_ooo said:
Please consider push
Paid push
The market needs it
This can bring a lot of benefits

Please consider fuck off
Just fuck off
Providers don’t need you
This would bring a lot of benefits.

Did I hurt you?

Actually you did, yes.

You, and people like you fucked Black Friday. Instead of letting the good people of this forum who wanted special deals buy them, people, like you, sniped them all up just to sell them at a profit. You ruined Black Friday to line your own pockets.

So yes, you hurt me, and I fucking love it that you’ve been caught out and shat on.

Let him sell his 7+ accounts of flash deals

sky_ooo · December 2021

@Iroshan464 said:

@sky_ooo said:
Please consider push
Paid push
The market needs it
This can bring a lot of benefits

Market doesn't need second hand seller. @virmach IS the seller. Buy from him.

I agree, buy from him

jmgcaguicla · December 2021

@Nekki said:
and I fucking love it that you’ve been caught out and shat on.

Not even caught out, he literally (unknowingly) self-snitched just because he thought he'd get sympathy by opening a thread here.

dahartigan · December 2021

It is shameful behavior that reflects poorly on the Chinese people. Grandpa Xi would be feeling disappointed to know his children are bringing such shame to his family.

Such behavior paints the Chinese MJJ as a bunch of deal scalpers. Your brothers will soon be banned by more providers who don't want to sell to the Chinese because of the shameful actions of @sky_ooo

sky_ooo · December 2021

I don't like scalpers either

dahartigan · December 2021

@sky_ooo said:
I don't like scalpers either

I am still being waiting for bobs and vegana hurry

jmgcaguicla · December 2021

@sky_ooo said:
I don't like scalpers either

meilinhost · December 2021

@VirMach said:
I remember these actions very clearly as I have to make sure we're absolutely making the right decision in these cases.

I'm not going to comment on every single thread that gets created, as I'm sure many more may come, but this one will be a good example that will represent why we're doing this and how we're doing it so I'll provide a lot of detail on this specific case here.

The account was already flagged for investigation and potential termination, before any communication from the customer.

We did not take action only because ticket was created, regardless of the ticket having been created, this would have been the end result. But that definitely expedited the process because the ticket was an indication that no important data was on the VM.

We only terminate services and close accounts if it is a serial abuser performing highly illegal activity and draining support time (to discourage them) or if we are certain there is no mistake & customer is not actively using the service to store their data (in this case, customer was attempting to re-install the OS.)

The person who originally created this account and likely sniped the deal has at least eight other accounts recently created/accessed in a similar fashion and confirmed beyond a reasonable doubt. Likely linked with many more, eight is just the immediate connections. Those will be handled soon as well, so probably don't buy from that guy.

The multiple accounts even involve the guy that ended up with the account, so this isn't really a case of someone unknowingly landing himself in this situation. He's clearly involved at a deeper level. I don't mind saying this because everything's already logged and we can still take further action and there's nothing he can do about it. Even some third potential person involved in the account also has multiple accounts (this one is based on IP address for one of the tickets, maybe that's why multiple tickets were created because they're uncoordinated.)

There are many suspicious activity/logs on the account, such as immediate password changes, email verification in a certain way, email changes and profile modifications, all logged. Once again, I can disclose this because we already have it all logged. I don't mind them putting forth a little bit more effort in concealing what they're doing in the future because at the current level, it's laughably bad.

The (original paying) customer was refunded fully for the initial order as well as the $5 paid for the IP change. We are not doing this for measly profits. We're doing what's fair. I haven't yet decided if we're going to start billing for our time though, depending on how deep and messy this gets. So far, it's relatively easy. They've made it easy for us by being sloppy, so no fee assessed before refund.

I explained the offer very well before it went live. I understand not everyone gets to see my messages, but the plan did have "beta" in the name for this particular one so some problems should be expected to the point where a vague reinstallation issue ticket isn't created, with a second ticket for an IP change and third ticket requesting IP change in such a short time in a frantic attempt to try to fix a problem that wasn't there (the web VNC was just broken.) We did say we would at our discretion refund these particular plans anyway, on top of the original disclaimer that we can cancel packages if we chose we cannot render them. Obviously, there is a potential for us abusing this but refrain from using that clause as much as possible to the point where these and other "multiple account" cases are the only ones where we enforce that policy. And these particular cases, once again, do go much further than that. It involves others not being able to get these deals fairly because a few people decided to play dirty and we won't stand for that.

Finally, we are redistributing these as best as possible to those who are at the very least not botting/sniping the offer and respecting our terms of service on the most basic level by not creating multiple accounts to circumvent our systems. That should be enough to prove that we're not just doing this to refund/cancel "good" deals (why would we even post these in the first place if we wanted to refund them by default?) That seems to be the go-to attack by these people to rile people up.

I got $8.88 for a machine I purchased from someone else for $150 because the original account holder had multiple accounts flagged and I became a victim?

Howdy, Stranger!

Categories

In this Discussion

@VirMach Cancel the machine and close the account after issuing a work order?

Comments

lateStageCapitalism

Howdy, Stranger!

Quick Links

Categories

In this Discussion

@VirMach Cancel the machine and close the account after issuing a work order?

Comments

lateStageCapitalism