Smallweb LON shared hosting, boom!!!
At 6:03PM UK time on 25th July 2021 I received an email stating that the server and licenses for London were suspended.
Shortly after, I was alerted that the service was infact terminated in error by the infrastructure provider's WHMCS installation as opposed to being suspended.
Because of this, I am sorry to tell you that catastrophic data loss has occurred in London. With the server terminated, no live data remains.
An emergency re-installation of DirectAdmin on a new server began at 7:46PM once the license was re-activated and the server is back online in a "skeleton" mode which currently does not include the likes of CloudLinux and Softaculous.
I am working non-stop to secure and restore any of our available backups. If you have your own backup, please open a ticket and I can re-create your account.
I am beyond sorry for this damaging event.
I will be communicating with you further as I gather more information to provide.
Except for my backup months ago, all files are gone.