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Before that, everything was running well, and suddenly a 403 error occurred. I did nothing.
Then I can’t log in to my control panel and reset the password
The password has also become a warning error.
And the password cannot be reset.
I can’t get my data back!
Just restore your backups to a temporary server. Bingo Bango smoko bongo
My backup is too old. . . I need a new backup, but I can't log in to the control panel because the password of the control panel suddenly got wrong when I was 403 on my website.
Okay so your backups are old. Are you absolutely positively certain that their whole SGP node is down, or perhaps just your account?
I think it is a node problem, I try to change the password. Will remind me Unable to change password, everything is available before this.
I am very worried that my account was deleted.
I can be sure that my plan has not expired. It’s even a long time before it expires.
Because when I log in, it will remind me that my account or password is wrong!
This is why taking your own up to date & working backups is so imperative. You could have skipped this entire thread and been up & running again by now.
Mine still working fine so I guess that's your node/account only. There was a 8 min downtime yesterday.
I know the downtime, but it is still an inaccessible problem.
Hahaha. I know the importance of backups, but I am always lazy and do not make backups!
Hello. My site is also resided on SmallWeb SGP node and I can also access my site and the DA panel now. There are also no downtime on SmallWeb uptime monitors. Maybe your account have issues?
Thank you for your correction, I revised the title, and I have sent the ticket. Waiting to be processed. . . Very worried about my data XD
Thank you for your correction, I revised the title, and I have sent the ticket. Waiting to be processed. . . Very worried about my data XD
No problem! 😉
By the way, he said he won't be around for a bit since he got medical problem.
I have a couple of sites there they are working, DA accessible.
Good you raised a ticket. Michael might be prioritising his time these days..
This kind of answer makes me feel scared. I suspect my account has been deleted.
if he is running DA backups you should be fine... the backups don't get removed by default.
It's unnecessary to take backups if you put the website into git repositories and avoid the usage of persistent storage (databases or saved files other than caching).
yoursunny.com is in Git and Completely Rebuilt
I can redeploy my website in 30 minutes to any KVM box.
This is not the Smallweb support desk....
The extra exclamation marks make this a priority ticket for LET support.
And why would that be?
Ask God, to return the time just before your server goes down.
Don't trust people
@SmallWeb
Thanks for the reminder, but I met many merchants before and did not reply to the ticket. They will only deal with it when LET calls them.
What's the SGP NODE?
We've got services with Smallweb since Sep 23, 2019.
I've only had two problems a few days ago but Michael does a very good job on keeping us online. Two problems were minor and fixed today.
Is SGP Node a dedicated server issue?
I'm sure Michael will fix it as soon as he can.
Before this, everything was good, and my website was also good.
But now it is unable to access and feedback a 403 error.
Access to other files can normally remind you that the 404 file does not exist.
I can access my database directly through the address of phpmyadmin
However, the DA panel cannot be accessed and cannot be managed. I am worried that my DA panel account has been deleted. I don't know the reason for this incident.
Ah I could get into my DA account that's weird. if you can get the Phpmyadmin then that's a good sign. It sounds like maybe something is offline like apache etc.
Yes. My data is retained. main content. The other is about my website program.
5.1 - We take daily backups of all non-suspended DirectAdmin hosting accounts. These backups are transferred to a remote server where they are retained for up to 14 days. We provide these backups as a disaster recovery method and don't intend them to be used for recovery of self-destructed data.
It looks like there is a 14-day disaster backup, maybe I can get my data