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★ VirMach ★ Black Friday & Cyber Week 2018 ★ RAID 10 SSD ★ OpenVZ & KVM ★ Check inside for offers!
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Mine is "RedIsSus"
The fuck is Redis Sus?!
Oh, Red is sus. Fuck.
My password is @dTQzBen8. I set it so I can just check LET if I forget it...
So you guys play Among Us? Any other games? I have a few idle VPS I could set up a game server on...
Anyone still playing Quake 3 Arena?
EDIT: Redacted. I don't know why I post this kind of stuff on a public forum.
I accept your offer, though I am a bot.
The easiest way to attract VirMach to reply is to create a new thread
Where's our eggs, double deals and Ryzens
Be joyous! The Double Bonus Rewards are surely free lifetime, Triple Bonus Delights by now?
The only thing that is accurate is the VirMach Terms and Conditions. None of the other words is, I strongly believe it wont even happen until end of 2021.
Talk is cheap.
LOL PM'ed
Are you in 2020 yet like me?
I am yet in 2020.
So SirFoxy transmogrified to deank and now imok into SirFoxy. What more surprises does 2020 have in store for us yet? A little under 14 hours left in 2020 for me.
@saibal there's still plenty of time for Trump to launch nukes...
@VirMach you are still on time to give us a 2018 flash sale.
Happy New Year Virmach club!!!
Happy New year guys!
Great, VirMach have the time to open a new thread in HostedTalk, give out some free VPS, but no time to fulfil any of the promises in this thread, and left us all the fans behind.
https://hostedtalk.net/t/hottest-and-completely-bonkers-deals-by-virmach-psychotic-giveaway-fireworks-caught-this-thread-on-fire-new-year-free-vps/
It was initially planned for LET, but it would lead to some negatively somehow given the current climate. These are creating smoothly already and not causing a high influx of tickets. Your prizes, as we very thoroughly discussed, are more time consuming as they are customized. You should know that.
(Edit) oh and your Ryzens are built and ready to rack, we're just waiting multiple weeks on Psychz but there I go blaming others again when I'm attempting to be transparent. Except I understand that they're busy during the holiday so we will be patient.
I had given tons of suggestions, more than I could count that could help. For example, you could give some intermediate prizes that requires minimal amount of time (eg. generate N number of unique codes), you just generate the codes and I can help you send to each of them manually.
Most other providers would appreciate when people offers to help them, how many times had I offered to help you but there's nothing happened at last? 10? 20? Look at how fast I usually respond to your message, most if not all the time it is less than 15 minutes when I am awake.
I know you are insanely busy, so I don't want to miss any moments, so I will usually put down everything on hand when I receive your message and just to respond to you. (Yes, literally, regardless of whether you believe it or not) I am the kind that if you treat me well, I will treat you even better.
You aware that some providers are even jealous that I am helping you for nothing right? I might as well use the efforts and energy to help other providers.
VirMach sure used to be great, that's why I don't mind offering to help, not for anything but just to help a provider who was great to the community. But I believe you understand better than anyone else that the quality has dropped so much that you lost your good name here.
Do I still maintain that tiny little hope on VirMach? Sure, but I don't even know how long will it lasts.
First day of the years, woke up and now we have Virmach everywhere on the from page... What a wonderful way to start a years !
EDIT : I wonder how many new account we will see on HostBall ...
Can anyone make any objective argument for this?
We always listen to feedback, but everything I've heard so far has been vague and unhelpful. I assume this resolves on the "quality" because worse because of the support this last month? Networking, we reduced instances of packet loss by an extreme amount since we deployed a spike catcher that acts against malicious bursts. This is measurably better. Pricing? That's lower than ever on these specials. We even improved pricing on some of our regular priced packages. Hardware? We've always pushed to make this better and now with Ryzen + NVMe's this is going for an exponential improvement. We've added self serve for so many things and even while dealing with the influx of sales and tickets, managed to add automatic IP changes, rDNS requests, and a troubleshooter that's very helpful in pointing customers in the right direction. Is it server stability? We have a substantial year-to-year improvement in the reduction of outages. We've smoothed out abnormal usage levels with improved anti-abuse scripts with much lower false positives than ever. We even made pretty significant discoveries that resulted in better disk I/O and lower CPU usage across the board. We deployed additional protections for customers, which not only prevents their services from being hacked as often but keeps malicious activity off the network and improves it. As for support, we reduced the ticket reply quantities and ticket quantities by fixing common problems and adding more help articles and improvements to the control panel. In your eyes is this progress invalidated by a few complaints regarding response times or provision times in edge cases after our busiest month ever? Those are just the improvements at a broader level, off the top of my head so it's very disheartening when you and others come back with a response such as this one. Please elaborate so we can make improvements.
Some people already received their prizes, and I would feel as if giving out a promotion code would not be worth the wait. Maybe it's just me, but I wouldn't want that. I would prefer a personalized prize that's fairly random and doesn't involve me necessarily purchasing new services. Your idea would definitely be quicker, but it feels like a cop-out for this specific prize pool. It could be used in the future for something else.
I appreciate you realizing how insanely busy we are right now, but I don't think you comprehend the scale. There's a reason we disappear from LET and why I did not respond back to you. It's not on purpose.
We're just trying to catch up and be in a good position. I know and I meant to give out some prizes per day so we don't fall behind on that but it just didn't happen. It was impossible.
They don't need any more marketing here... especially in this thread :P
Is this little sad? Sure it is. Is this a business decision? Probably.
Also can't really imagine creating that kind of thread in LET now, people would be MAAAAAAAAAAAAAAAAD... and throwing that "promo" only here for few still active/selected ones would negate the whole "PROMO" part.
At least I closed my 5 technical support tickets yesterday because someone (or automated process) fixed that. Two weeks with no answer
Sure, it wasn't priority ticket, but with that kind of response (or non-response) times I am shocked they are creating some free services before fixing everything else.
This really is independent of everything else. I can pretty much guarantee that it will not affect our ability to deal with the other issues. Hey, at least people can't accuse us of doing it as a cash grab this time.
Yup, it is mostly about the support, or basically customer services in general.
The support is probably the worst during this flash sale, but there's always ways to mitigate it. For example, increase the interval of the flash sale from 12 minutes to 1 hour, in that case you can reduce 5x of the services deployed. Alternatively, only run flash sale on Sunday, in that case you can reduce 7x of the services deployed. Other than flash sale period I can occasionally see some posts in the Chinese community claiming that there's no response to their affiliate withdrawal requests, I might only see one-side of the story but that happens.
Moreover, most of your replies in the public community that I read so far feels that you are trying to present that it is always not your fault. Either you blamed the clients or you blamed any third-party providers. I understand that it might really be clients/third-party's fault, but sometimes if you claim that it is your fault and express apologies, it is more effective and less time consuming than fighting for what is right. (I know it sounds unfair, but this is what customer service has to handle sometimes)
There's nothing much to complain about the services, the CPU and networking performance might not be great, but it is overall usable. There's quite some bugs that happened earlier (VNC, VServerID missing, Cannot reinstall etc), but sadly that takes a bit longer than expected to fix. By looking at the frontend code such as the JavaScript for the flash sale and order page, I can also sense the lack of technical competency in this area.
As mentioned, it is just a temporary measure before you have time to manually craft the thing. It can be some small stuff like free _____ for a year, so people knows that you still remember about them. You know, sometimes things are about compromises, I know you want the best, but the cost of perfection is infinite.
Similar ideas as above, you might have to take compromises sometimes, either offload some of the works to other staff, hire more temporary staff to handle some very light tasks, automate some stuff, relax the policies etc.
Sorry, I won't believe that. You (or some PR-marketing-guy-intern) need to read PMs on that hostedtalk and click stuff via panel later. That time used for that could be used for reading tickets (even on totally basic level) and finding the one with stupid titles, but (for example) mentioning 'give money back, service not provided, paid, BF promo'.
Guy not trained for refunds? Sure thing - give him read-only access to those tickets, let him put that tickets in some google docs for rest of team to investigate.
This is your "my brain melted, I need something nice and easy to do for a break" - sure thing, but find something else - not public.... play Monopoly or something
So... We watched the NY Times Square ball drop on TV, drank a lot of Prosecco, and fell asleep before midnight PST. Didn't even make it to midnight here! I feel kinda lame
Also, it's too early for popcorn and too late for drama as it's a new year! Happy New Year everyone! 🍆🌮🎉
Would this be the year of the Ryzens? Have an awesome 2021 guys!
Objectively, I've had zero performance and support issues with VirMach as far as my paid services go. I think my longest uptime currently on any my machines is a BF 2018 special. Put in one ticket in recent memory for a rDNS request which was handled within a couple hours.
But I will say it's been a challenge to get VirMach's attention to get input on if they want to continue sponsorship of the FreeMach server. Made a couple forum comments/tags and a PM here, but haven't heard zip. For the record, I'm perfectly fine with a "no, we're too busy and need to reallocate the service to a paying customer", but I'd just like to let my users know for sure what's going to happen as we approach the expiration date in the middle of this month and try to set up an alternative/paid refugee service if need be. Don't want to needlessly clog their support desk with this type of stuff either, so we'll see. Anywho... don't want to dump on VirMach as they've been very kind and I realize they're busier than Jon and Chris on "Jerk Off A Jerk Off" Day.
Happy 2021 all you cheap fucks!