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also here: https:\manage.hosthatch.com/billing/order/bf-2tb-sto
just with different pricing.
I had the 2TB storage deal in Stockholm.
I would like to exchange it with another one in the UK.
If someone interested, Please PM.
Thank You
Sorry, IMHO, it's never a bad advice to tell customers to use the ticketing system - unless there's a known security issue/flaw with it then that's a different story altogether.
Nevertheless, based on my personal experience, there's no front or back of the queue when it comes to ticketing, it's just a vertical queue/list, and what matters is priority and opened/submitted date, where ticket aging is then calculated upon. However, there is top and bottom though but that entirely depends on what it's being sorted/filtered for
On the other hand, to condone and encourage customers to use a forum for any support/billing/ticket related matters is definitely bad advice/practice.
My 2 cents ✌️
NVMe can be deployed in Warsaw, Poland?
Didn't see that location/datacenter in Location Category of KVM section. Warsaw is the latest expansion?
Hi friends,
if any one of you want let go of a 1TB storage vps in AMS, please let me know over PM. Thank you.
Does HH allow transfer to someone else and any idea of cost?
This was answered earlier in the thread.
from what they wrote here they might, on a case-by-case basis.
old plans probably yes for a small fee (like $5), newest flash sales rather not or only at high charges (simply to avoid people trying to resell them for their own gain).
To all those who missed the storage offer, and who still need storage, regardless of location, Servarica will be offering storage in a couple of days. Here is their official comment.
Meanwhile, please stop begging for HostHatch offers, and refrain from making a scandal on LET. Black Friday is over, it was 2 weeks ago. Snap out of it, and allow this thread to sink.
We had PMS, we had popcorn, we had drama. Maybe everybody learned something from this. Now it's time to resume normal activity on LET.
Happy Holidays!
Any recommended setup for using storage box as source for Plex? I have plex running on a different VPs and want to mount the 10tb storage box so that Plex can read and play them. Tried with Sshfs and did not work properly. It keeps disconnecting at random times and I guess it’s because cpu is overloaded when multiple reads are done over ssh. Any thoughts? Would nfs work better?
16th day today and my NVMe 8GB BF server in NY is still not provisioned. Damn...
I have always seen HH to have a high standard, but I must say it's noticeable how overloaded they've been this BF. Delayed provisioning, templates not working, templates that are said to be created this week not showing up, very delayed response in tickets etc. Well well hopefully there will be some lessons for next year
Edit: Servers provisioned so far performs well tho so I don't mean that the hardware is oversold in any way
Just annoyed by the support not replying 
Hopefully sorted soon when all provisioning is done and things calm down a bit.
I know we failed on our first ETA, and a second one was given along with an apology.
You are only stressing yourself by counting every hour and day.
Happy to know, we'll try and do even better in the coming weeks and months
They will get back to you as soon as they've gotten back to everyone in the queue before you. If you have an emergency issue (such as a production server being down), please use the emergency feature as those skip the queue. Otherwise please wait, we'll get to you as soon as we can.
Yeah I should probably stop that and just wait. It's just hard when I plan to do things during a specific weekend.
Hardware & performance-wise everything is top-notch!
No emergency issues here so I won't use that
It might just be how I perceive things but if feels like the first response to a ticket is really quick but then subsequent answers are much slower.
Well well I should probably not "complain" here. These deals were a steal
I've been wondering if there were other folks waiting on NY orders. Happy to hear you've been provisioned. This gives me hope.
I'm still waiting on my NY, Vienna, Madrid, HK, and Milan orders so I think it's normal
@danceswithpugs @Unixfy
It's normal to wait for something that doesn't say it's automatically/instantly provisioned
NFS should work better since it's built in to the kernel and is in general more reliable than SSHFS.
You could try rclone mount (over whatever protocol takes your fancy) - the vfs layer is fantastic for this use case (media streaming from high latency storage)
Agreed. To be clear, you didn't tell him to stick with the already filed ticket, but to update it. That's my whole point.
And again, many companies on this site explained the queue change on ticket updates. I agree, it's stupid (I've complained each time they'd reveal this) that doesn't change the fact they use those stupid systems.
Just to be clear, my NY machines have not been provisioned yet but a few other locations have.
FWIW, right after you mentioned about tickets moving back to the queue etc.. I tested “bumping” / updating my ticket which was unanswered for 5 days and I got a reply within a few hours.
Coincidence? 🤔😀
Yes.
LOL, ok if you say so 😊
Has anyone else encountered an issue where the wrong ISO is mounted? I mounted
debian-10.7.0-amd64-netinst.iso, shut down the server, waited a bit, then started the server again, and it actually booted into Clonezilla 🤔I hope there's a Jira or Mantis for tracking the panel bugs. I wouldn't want to still be dealing with these issues next year.
A good working panel is hard.
alternate use Upload ISO method :
I thought it would be good to get clarification from @HostHatch regarding this.
Based on their feedback, you're partially right about tickets being moved back to the end of the queue. Partially in the sense that it's not always the case as it also depends on what was updated/added in the ticket.
So in a nutshell, simply bumping it with junk won't get you attention but perhaps an informative update or a decent/polite one-liner inclusive of a "please" could however.
Also worth mentioning is that Emergency tickets are an exception, as they go straight to the top of the queue. Those found abusing this feature for non-emergency issues would generally get this feature disabled on their account.
Hope this information is beneficial for us all.
I do this, but it's a hassle as HostHatch's upload ISO feature doesn't follow redirects. The
cdimage.debian.orgURLs redirect to a mirror, so to get them to work with HostHatch's panel I need to manually determine the redirect URL (eg usingcurl --head) and then copy-paste that URL.Do you guys know if there's a size limit for ISO uploads?
Not sure of the limit but DVD size (~4.7 GB) works fine - I've used the first Debian DVD to set up a few VPSes.