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Service is now restored for the affected services in LAX DC-02 -- we sincerely apologize for the inconvenience caused. We are grateful for our monitoring team, and facility networking team who helped restore service.
No wonder, I thought you guys got an attack or something.
Dang, I should check lowendtalk first before open a ticket, to ask, what going on.
Thank God it was not a power failure, that can cause data corrupt.
Thank you to let us know dustinc.
Confirmed. I have about 5 services in DC-02 and only 3 were affected, and all other locations working perfectly (including San Jose). As I write this, I notice they are coming back online now.
has been up 5 minutes ago.
Thank you to break the news.
That was quick, I just check my site, it works now
Thank you @dustinc you guys work fast
oh NO! mY idLiNG vPs is doWN! thIs iS CoSTInG mE pOTeNtiAlLY bIlLIoNs PER mInUtE!
--
Yep, it's up now, it's down for about 46 minutes, but only LA. Seattle and AMS are all good!
I'm glad the VPS is just for storage backup
and I'm glad that it's not doing any backup job right now.
Kudos to RackNerd teams handling this
You're very welcome - thank you for being so understanding.
In situations like this, we have to work fast. Uptime is critical to our business, and our customer's business. This is an extremely rare event for us, and likely one of our very first events where multiple nodes were affected. Unfortunately.
Being in the industry for so long, we've seen this before - but we now have experienced our fair share.
We're sincerely sorry for those who were affected by the outage - we understand the inconvenience and will only improve from here. Anyone who has questions, please feel free to reach out via our ticketing system - or you can email me directly [email protected] - I'll be here to help.
racknerd can sleep tonight
I personally feel more comfortable with racknerd now after that short downtime because of how quickly it was handled - I feel assured that if the unlikely happens that it will be fixed ASAP without any intervention from me needed
Hello - at this time there are no plans to restock this particular flash sale, but if enough people demand, we can work some magic
Celebrate with a final giveaway for this thread? 🥺
Save some quota for Christmas.
missed the giveaway...
You're one of the very few who also experienced what it feels like when the DC pulls the plugs.
@dustinc
I would buy this if it's available for 12.12 sale ?
Our 12.12 sale is available here https://my.racknerd.com/index.php?rp=/store/1212-promotions - which does not include any of the previous flash sales.
Our 12.12 sales are still very attractive - along with pricing that is hard to find elsewhere
There's always more
Is it possible to upgrade a BF KVM VPS on the first post?
It turned out I need a bit more CPU and memory.
@dustinc I'm curious as to why "network status" did not detect any network issue. The same happened for last outage too (kernel overload)
Sure. Np!
Just open a ticket and they will be able to upgrade you to the next package.
Hi @Sebster27 - I believe you are referring to WHMCS i.e https://my.racknerd.com/serverstatus.php -- we do not use this feature, though at times during a maintenance/outage we may update "Announcements" so that when clients login that is something visible, so they're aware.
We are discussing internally on implementation of a status page, for example, status.io - whereby customers can see the status of our network at any given time, and also would allow us to communicate/provide updates throughout a maintenance/outage. Here's what status.io looks like as an example https://status.status.io/
We are also considering exposing HetrixTools status - there are options, and we are looking into it. I hope this helps.
Thanks
@dustinc
Do you also do specific customization?
Specifically I want to upgrade this one
to 4 vCPU and 3GB memory.
Magic I'm in
You are welcome!
Support told me they'd only do upgrades to the next bigger packages, but feel free to get in touch by creating a ticket. They are very friendly and helpful.
damn, if that true I might regret getting the AMS 1.2GB RAM promo
open a ticket they might work some magic for you
I love racknerd
Congratulations on spamming over 500 comments, all of them in RackNerd topics!
@dustinc
That's quite a spamming accomplishment!
I think that's the only nice thing you've actually ever said, so congrats. It's baby steps!