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Thank you for doing the right thing.
OP, PayPal even sends the confirmation mails saying you have setup an automatic payment towards XY. You've messed up big time not once but twice by filing for a reversal.
/topic?
If you file a dispute, you will get your account locked until it is resolved.
That will happen everywhere in webhosting. It is a form of a retaliation since you seem to love that word.
But you started it to be fair. Don't let PMS drive you.
It's very common if you file dispute(s) or chargebacks with providers (not just hosting -- telcos, streaming, etc) they will terminate your account for it. You can chargeback netflix if you wanted, watch how fast they close your account.
Next time, patience will prevail.
@chaoszero112 - You opened a PayPal dispute, so you brought this to yourself. Now let PayPal decide, and avoid Inception Hosting, because you did not wish to solve it with the provider first. PayPal will give your money back, and case is closed.
we do the same , way ? not for not refund or keep any amount for free , let change the place for a wile , having xxx disputes/day/week/month (only god know wich is the limit) result in block paypal account entirely in may case , and been a provider who pay every day (a business account wich is used for pay and receive money) is the wrost nightmare what one can get. I have past this 3 times due of charge back and i know what i told. I AM 100% agree with block the account and no talk anymore. We have tiketing most of us , webpage , lifechat , skype or whatever way to discuss before file a dispute directly . So ... my 2 cents was proceed 100% correct.
If you eat a meal at a restaurant (or perhaps as a better analogy, buy a gift card) and then have your card provider pull the payment, would you be remotely surprised if you were refused a table the next day?
Chargebacks should be a measure of last resort. I don't have any sympathy for your case I'm afraid - from what you've posted here it sounds like you acted far too fast on this one.
It's clear there are going to be 2 sides. I don't see anything productive coming from "It's your fault, it's their fault" comments. I have admitted fault, and simply stated their side could have handled it better.
Here are the simple take aways:
This was not meant to be a bashing post. Simply a review on how they handle situations with their customers.
I did not feel like a customer, just a source of income.
PayPal case is usually a bad idea except with eBay sellers.
Last time I bought physical goods online but received broken units, so I opened PayPal case.
Seller emailed me that they would refund me for affected items, but only after I close the case.
I declined and escalated to PayPal case, and PayPal's decision was that I must pay shipping fee to return the physical goods to the seller - the shipping fee would be as much as the anticipated refund.
I eventually closed the claim, and the seller refunded me afterwards.
My account didn't get locked though.
Although PayPal labels its "case" to be a communication channel with the seller (PayPal steps in when escalated to "claim"), apparently many sellers are unable to process a refund over there.
The act was only due to a very unfriendly greeting to a simply inquiry. Customer service starts with empathy, not pointing blame.
Customer service starts with empathy?
I believe that was true in 80s and 90s. In 2020? No, not really, especially not in this industry of lowend.
To be a customer, you need to read and accept provider ToS.
I've am/have been a customer with SSDNodes and Virmach, both from LET.
I've had an issue here or there, but each time I was treated as a customer. Didn't feel that way here.
Feelings are too subjective to consider as anything but a dream.
So, based on what you've stated, you opened a dispute because you felt unwelcome without attempting to communicate further.
Is that assessment correct?
Partially. The provider made it clear they did not want to communicate further. A dispute was the means of keeping the communication channel open. A dispute or claim doesn't, and shouldn't, mean communications get severed.
Having a dispute opened with PayPal is not a negative. If either party feels they are talking to a wall, it's a useful tool to bring in a mediator. There are no repercussions at that stage. If a party is continually losing those disputes, that's when it can become a negative strike against the account.
You are clearly did not read provider ToS and make your own term..
I already stated, I made the mistake. I'm stating what can be done better.
Then the matter is settled.
Paypal will side with you. And the host clearly did not "steal".
The disputed amount was €24.00. The account has €48.00. They are entitled to freeze €24.00, but have blocked access to all funds. As I have no access to any of the funds, they have, at the current time, stolen €24.00.
Edit: I removed reference to stolen funds in the title, as it was a bit unfair. I won't know what will happen to those funds until PayPal makes a decision.
Turns out Chaos is a zero-sum game.
I don't like the Paypal subscription thing either. It's very confusing and sounds totally absurd at first. At least most people I know in my life would assume if you stopped using the service you paid for, the subscription should be automatically terminated. There should be an built in module in providers billing system to handle that. However it is not how the PayPal subscription works.
I feel your pain but it's just how it is. Just consider your money is already lost and move on.
It's the default. It's the only recurring PayPal method built in to WHMCS, the most popular software for hosting billing automation.
It's the supreme cock gobbler himself in the flesh :-0
Paypal sub feature has been around, like what, 10 years now? If not more.
They could have improved it but nah. I guess this is better for them overall.
I personally use Paypal only to make one-time purchases. I've never used Paypal sub because, when I read it over, it was a recipe for disaster.
People forget and they forget fast & quickly. Paypal sub depends on one's memory.
Providers can use 2 methods; Subscriptions and Agreements.
If they use Agreements, which majority use, there wouldn't even be a thread here now.
With an agreement, they send you an invoice and then charge you on the due date. This way, you get notice before a charge and the dollar amount can be dynamic.
When it's subscription based, the same amount is set to send at a set date and repeat.
I got the impression Inception is very use to these erroneous subscription payments. But despite having a solution of easily switching billing methods with no cost to them, they continue to use it.
I could care less about the funds now. It was my mistake. But why does Inception choose to continue using a method that can land their customers in an accidental payment loop?
The only 2 providers in my PayPal account that used a set interval subscription based payment model were WootHosting and Inception Hosting.
I guess the others got plugins?
Haven't used enough I guess. I've got like 5 pages of subscriptions. Just the ones using that model.
Paypal agreement is a dangerous thing. I wouldn't trust a host to have it.
It basically allows an entity which you have the agreement with to withdraw funds at will.
I'm thinking about adding it for just that reason and it should scare anyone with a reason to be. Like the guy who signed up the other day and intentionally sent 900 unsolicited marketing emails right away, we both know he's not paying that $900 invoice.
@jar - it doesnt prevent people from cancelling the agreement as soon as they sign up for a service. Once they have sent payment they can cancel agreement and/or subscription and you can't withdraw funds from them anymore.
And everyone should cancel agreements/subs as soon as they have had their purchase amount taken from their account
Hah!
Indeed, that might work to your advantage.