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Mutil Blog Network allowed? and BGP
Sure, the german "Widerrufsrecht" applies, which means that you can retract a contract as long as it has not been used or paid.
You can do whatever you want as long as it does not breach our tos: https://www.fastpipe.io/tos
BGP is free: https://www.fastpipe.io/bgpsessions
I will say this, I feel like their support quality and service quality has dropped off recently.
A ticket I submitted got some canned reply blaming IO issues I reported on the product I purchased being an 'hdd' based product when IO to my server was <10M/sec and as far as I know, still is and hasn't been addressed. Instead they told me that I should upgrade to an SSD product instead of even reviewing my report. This is a very poor response to someone voicing an issue which likely also effects other customers on the same node.
I plan to discontinue the server after my current service period because of this and have already moved the sites I was hosting there away to another provider.
Additionally, the bandwidth quality has also dropped off since I started using their services, however, I have taken this is stride so far as they have reportedly been upgrading their network.
I wouldn't suggest against them per se, but I am for sure no longer an advocate of their product after my recent experiences with their services and support.
my 2 cents.
Cheers!
What sort of support do you expect from a small instance which generates around 2,50€ of revenue per month? Sure, we might have been faster as we were smaller.
All tickets are regulary handled within 24 hours, except accounting.
You dont have a server with SSD Storage, you just have a small HDD instance from a very old offer back a few years ago. Maybe it is swapping? Node shows not even 1% IOwait. Back then all instances had swap enabled.
Below are pictures of our Grafana showing both the Nodes load and IOwait:
Thats bad, because there are plans to introduce HDD Cloud Storage with NVMe Caching until the end of April, which means there will be no single nodes anymore. Higher redundancy, more I/O and customizable storage.
There were a few hickups from the end of December till mid of January. We got a unexpected big customer who increased the pressure on a dc interconnection, where we had to wait around four weeks for additional capacity. That capacity is now live: https://www.fastpipe.io/blog/?p=189
I would not post such statements publicly, even if there is some truth in it. It doesn't seem very professional. But hey, I've read much funnier threads with you on dev-tek. Your arrogance is remarkable.
I'm just directly asking. I want to know what he expects from such a small instance. Thats honest minded, service oriented and is not related to arrogance. If it would be kind of arrogant, I doubt that I would have made myself the effort to test the I/O on the node in question and share screenshots of the load.
dev-tek - probably wasnt active there for over twelve or sixteen months. Too bad we dont know us personally, building a oppinion about someone from forum posts is prone to misunderstandings ;-)
I just recently bought yesterday a vps via paypa. The credit i added didnt reflect. But theres no credentials emailed yet. Ive also create a ticket but no response yet. #855947923
@combahton_it
do you host fastpipe on same DC as your looking glass? I almost sold after pinging fastpipe.io but fall back when pinging lg.combahton.net ~20ms difference.
Looking glass
Business hours are Mo-Fr from 09:00 am till 06:00 pm.
Our website is located at our FFM3 location, the LG at FFM2 where our Cloud operates. Do you have the reverse path available?
Your looking glass, broken right now. I cant do traceroute
but mtr working, reverse mtr
I've PM you my IP address
Here is the problem with this. When I reported the issues initially there was an consistent IO wait on my server of greater than 30% while only moving data to my back-up server at less than 10M/sec because it couldn't get access to the data fast enough. When I ticketed originally, things were having issues. I understand you don't provide 24/7 support, however, I did expect such a report to be considered a little more important than "I will check on it tomorrow when I have time" and then also the response I got, instead of even considering my issue, was a blanket "You have HDD based server so this isn't unusual, you should upgrade" instead of someone actually even considering the issue, reviewing it, and responding with a comprehensive response like you finally did only after posting in this thread when it became apparent I wasn't happy.
I shouldn't have to post here for my support requests to be taken at face value. The overall latency of the network and throughput of transfers has dropped off in general recently, so this already had me concerned before this IO issue appeared. The combination of those two issues and then the lazy response to my ticket request is what aggravated me enough to come here and post.
Additionally, it isn't like I just signed-up for your services either, I believe I have been with you guys over a year now, I think after a year of being a customer and suggesting your services to others (as well as two of the sites in my signature on this site used to be hosted on that server), I have paid enough for you to take the time to actually take seriously / review what would be service impacting issues that are reported.
I mean, until these issues started cropping up, you guys were one of the ideal providers... however, again... the way this was handled... the lackluster responses and accusation that I am not grateful for what I get, at the price I get it at, surely doesn't make me want to stay a customer. It will be a hard decision at renewal time. My recent anecdotal experience aside, the server had been stellar.
my 2 cents.
Cheers!
That was related mostly to a dying router: https://status.combahton.net/incident/177
Equipment has been replaced yesterday and there are already two ne QFX5100-48S-6Q on their way to rebuild redundancy.
The problem is still not resolved. Ive replied many times. Ive waited for so long. Just a waste of time of this continue
The ticket is open since Saturday, means actually three working days. I will inform the responsible staff member and hope for a bit of patience.
Anyone reading this may consider my experience to be simply a one-off, and not at all representative of the service at Fastpipe.
I have tried both SSD and HDD VMs. The HDD VM was very very slow, as others have observed. The SSD VM is not better either. Somehow, running
apt-get install rsync emacs-nox
on a freshly installed VM would result in the VM simply coming to a crawl (or maybe even stall, because nothing seems to be going). The operation (ie:apt-get install rsync emacs-nox
) not completing in 30 minutes. Sure, there are some other packages (dependencies, updates) thatapt-get
is in turn installing:but it is still not expected that it would be so slow.
On the dashboard, it shows "Memory 93.01% (1.86 GiB of 2 GiB)". This is not expected.
Also, leaving aside the I/O problems, based on this test with
nench.sh
(yes, I am aware of the downsides/problems with such tests), it would suggest that the CPU is rather limited also:I have not raised a ticket with support. Combahton/Fastpipe charges monthly. So this is probably a VM to let expire, not to bother at all.
Sure, thats a entry instance which has limited capabilities. If you need more power, you need to upgrade to a higher package.
You're on LET, you know. Most do not upgrade and thus pay a higher price but instead look for another provider that offers more for less.
Sure thing! - I understand that. However, I'd say we do offer a lot for the budget pricing - I dont know any other company who offers a mix of all of the features we provide at that price tag.
@combahton_it Would you be able to at least offer something similar to the 2GB RAM VM from Hetzner or Netcup? Their offering is in the same price range, slightly cheaper, though not by much, but provides CPU and I/O that would not be as severely limited.
There are plans to offer a new product line based on AMD CPUs within the next months. Also flexible Up/Downgrades and Storage (HDD, SSD, NVMe) is in our pipeline.
how about answer my question?
Which?
https://www.lowendtalk.com/discussion/comment/3080563/#Comment_3080563
Is Windows Server 2012 available? @combahton_it
What is the exact question? Your comment just includes a statement, not a single question mark. If you mean the reason our looking glass was by the time of writing not showing the outbound route, I guess, the ddos-filters where active, which blocks icmp.