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PSKHosting slow responses

I have a special package, which has really great quality, I use it 4 months ago and there aren't any technical difficulities, it is working fine. At this month there is a billing problem(I paid invoice, but it isn't in paid status), but I can't get response in time. I opened ticket 5 days ago and billing cycle will ends in a few hours.

Are there here any representatives of this company? Do you have some direct contact?

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