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WHMCS vs HOSTBILL for Providers without own Datacenter / Hardware / Network
Hey Everyone,
What do you think about WHMCS vs HOSTBILL in 2018 for VPS & Dedicated Server Providers without own Datacenter / Hardware / Network?
Which one is better from price, performance and conversion perspective?
Your valuable opinion is truly appreciated.
Thanks in advance.
WHMCS vs HOSTBILL for Providers without own Datacenter / Hardware / Network
- WHMCS vs HOSTBILL?34 votes
- WHMCS61.76%
- HOSTBILL38.24%
Comments
Correct me if I'm wrong please; Only seeing one-time fee for HostBill at $999 cheapest. WHMCS has that monthly option and it can be reduced depending on your provider of the license.
Hostbill offers a bit more imo. We utilize hostbill as well for the DCIM its not the best if compared to some standalone DCIM software but its usable. Also I think you know it also has dedi and vps management software as well. It all comes down to your budget you can get away with using WHMCS as well.
@Ho-ost @HashTag
I do understand that HostBill is way more costly but on my trial with them I found it simple, fast and crispy from both admin and user end and that is what increased my interest on it. Otherwise I am using WHMCS for last 4 years and I can't say it's bad
However, let's wait for opinions of HostBill users too. We will see which one I should go for.
Hostbill is great, we are moving from WHMCS to it.
We've been using Hostbill for years. It works great until something goes wrong.
Usually when something goes wrong with hostbill its a module issue which hostbill usually fixed with updates sometimes they might require you to pay for certain updates or custom fixes.
@vapornode what kind of issues you faced mostly?
@HashTag $99 USD for 1 year's update it's not really too much if the system works perfectly and as per expectation. Is it?
I mean module issues such as adding pdu's that aren't yet compatible with hostbill for instance servertech metered pdu's. Hostbillapp has automatic updates but sometimes you have to ticket them to push module fix updates and such. You don't always have to pay for them unless they need to make something custom. Once the module is created they will update it as needed for free at least in my case they do and I have the data center edition.
Never used Hostibll here, anything special more than WHMCS?
I like Hostbill. If I could, I would have migrated away from WHMCS. Unfortunately, it's a PITA for a big amount of customers to be migrated over.
@armandorg it's just better I believe
@wa44io4 The biggest problem is the lack of consistency in the weekly updates. There are times where the updates break certain modules/features. We've seen about 50/50 split where the errors either get fixed in a week or less or they take more than 4 weeks to fix.
@vapornode I am mostly going to use the manual modules and modules of our own creation which requires SDK Access ($999) though.
It will be Enterprise + SDK Access = $1998 USD for me
I also saw a whole lot of useful plugins and modules that are available for free.
HostBill pricing is odd. $99/year for upgrades is really cheap but $999 for the SDK / permission to use its API is really expensive.
From the client's perspective, neither is particularly intuitive but so many companies use WHMCS that customers will probably have seen it before. HostBill also has loads of spelling mistakes.
From the staff end, last time I checked, HB was better but that was a long time ago.
WHMCS still doesn't officially connect to a sensible accounting package. Being the cynic I am, I think it's because WHMCS know most of their customers don't file accounts or pay taxes.
If I were going to buy into one of them it would probably be HB but of course of depends which modules you need etc.
@jh thanks for your input on this ... I have emailed HostBill to see if they can do something about the SDK thing ... it became the main problem to go for HostBill.
We did it.... Get shit ton of coffee for you and your staff. Take a few week to complete the migration and fix all issues following the switch. Be we don't regret it at all.
@gestiondbi would you recommend HostBill for my use case taking in account that additional $999 for SDK Access?
All the way. WHMCS is pretty basic and lack some feature compared to Hostbill
Reply from HostBill -
Take a note, that their API docs are very VERY scarce. This is not WHMCS API/Hooks heaven. Imagine you are blind and trying to go from New Jersey to Detroit on bare foots. That's how feel to develop for HB.
If you don't have a ton of money (at least 5 000 USD), go with WHMCS.
@LTniger if HostBill have decided to give me access to SDK for free or, at-least 50% discount on it then I would have gone for it. Otherwise yes, I am completely fine with WHMCS
Can you name some of the issues. I will also tag @Clouvider Dominik, as I know they are also migrating away from WHMCS. I am seriously interested in Hostbill, but am very worried about migration breaking up everything.
Were you able to get a trial/demo for free or did you pay the $999 and use their 30-day refund policy?
We're maintaining legacy WHMCS and take new orders in Hostbill at the moment so can't help you much ;p.
That sounds like a complete PITA. Good luck with that.
I used the refund policy but ended up keeping it because the support responses were under 24 hours and they pretty much carried me through the whole process not to mention a lot of lead way on the ticket billing.
It’s really not. We’ll end up merging it into Hostbill, but as it doesn’t add much to the workload there’s little incentive to spend time on it right now.