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them fast respond ticket, and help client noob like me 
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Are you running Windows on your PC? If so, then download and install PuTTY.
You need to setup your ssh-key before your VPS.
Set your key, remove you VPS, create another one and try again.
If you have no experience with this then you shouldn't buy an unmanaged service.
thank you , solve
Accurate username.
thank you dude, that is true hahaha