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HostUS support response time

bugrakocbugrakoc Member
in Providers

Today I wanted HostUS to move my VPS from Atlanta to London. I posted a ticket about it. I was connected to that box via SSH at that time. A moment after I posted the ticket, PuTTY threw an error: Connection lost. Surprised, I proceeded to HostUS WHMCS to check, and saw that my VPS went offline. 3 mins after the initial posting of the ticket, I received a reply from support. Just incredible. I don't even know how this is possible. Keep up the good work guys! @AlexanderM

screenshot

Thanked by 2AlexanderM Dumbledore

Comments

  • WHTWHT Member

    Have you checked the offers section?

    Thanked by 1kkrajk
  • lucastlucast Member
    edited November 2016

    My vps in atlanta is offline too
    I'm sure they will solve this quick. They are a great provider.
    -edit ops, sorry (I was thinking about my server is down and see this post,I just read "atlanta" and i think u are having the same problem.

  • bugrakocbugrakoc Member

    @WHT said:
    Have you checked the offers section?

    Why?

    @lucast said:
    My vps in atlanta is offline too
    I'm sure they will solve this quick. They are a great provider.

    I guess you didn't read my post

    Thanked by 1lucast
  • ClouviderClouvider Member, Patron Provider

    God job @AlexanderM !

    Thanked by 1AlexanderM
  • dedicadosdedicados Member
    edited November 2016

    not always, sometimes they takes 5-6 hours to answer, if this is, a new plus to their services, then i will continue with them.

  • HybridHybrid Member

    I've been a happy HostUs customer for over a year now, probably 2 actually. And @AlexanderM has always been helpful, whether it's a VPS or payment problem.

    Thanked by 1AlexanderM
  • doughmanesdoughmanes Member

    I have 5 active HostUS services. All the tickets were answered and resolved faster than "more reputable" hosts. It's one thing to get a fast response, its another for fast response and resolution.

    Thanked by 3simonindia geekalot RockIslander
  • WickedWicked Member

    Not bad. How many are working with them?

  • simonindiasimonindia Member

    @doughmanes said:
    I have 5 active HostUS services. All the tickets were answered and resolved faster than "more reputable" hosts. It's one thing to get a fast response, its another for fast response and resolution.

    Same here every single time

    Thanked by 1doughmanes
  • MikePTMikePT Veteran

    Got quite a few VPS with Alexander, HostUS is indeed a great provider with a prompt support

    Thanked by 1AlexanderM
  • wwabbitwwabbit Member

    I'd say you got lucky. Looking at my last few support tickets, the response times were:

    4h33
    3h49
    11h12
    0h01
    0h59

    Looks like there's quite a variance

  • kkrajkkkrajk Member

    WHT said: Have you checked the offers section?

    Thanked by mistake...

    Meant to ask.. why?..

  • ardaarda Member

    I'm with them for a while, loving the machine so far!

    Thanked by 1AlexanderM
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