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Guess you didn't.
I'll remember this thread when people tell me that OVH is the future of the industry and we should all be confidant running production services with OVH.
OVH is a joke. That's all I can say. When I was dealing with them I had to phone for anything to be done in a timely fashion. I'm now working with online and it's a thousand times better.
I think your best bet, if you wanted to get things back, would be to go to one of their office in person and work it out with them.
Good luck, and keep us updated.
Hmmm, so your website, virtual6.net is empty? No files there...
Our website was hosted at OVH too. We're in the process of restoring from backups across the board.
Just remember there's two sides to every story. It's entirely possible that the mistake does not lie with OVH. Banks make mistakes as well and often refuse to investigate beyond their basic workflows.
I thought this at first too, it was only when OVH said it was a US card I was happy that it wasn't our bank!
We have paid with the same card/account every single month for the last year. Something just doesn't add up.
Absolutely positive you're not forgetting about that one month a long time ago where your temporary business partner paid a bill? I ask because I hear stories like this all the time and I've not heard one where it turns out the host was incorrect. That said, I don't know how OVH handles their CC information so I don't know how likely mistakes are for them.
1000%. I have a transaction from our bank account made by me for the invoice OVH have said was charged back too. It wouldn't let two people pay the same invoice.
bump... and i hope this provider doesn't to be deadpool , because he (@ratherbak3d) ready to prepare make new datacenter in London (at least he have told me in mail). I'm still waiting for the assurance from him.
In other news, OVH have had a change of heart and granted access. We have managed to recover our node in France, but it was too late for Canada.
I've paid our bill and France is back online.
may i ask what was in their response email?
"Hello,
Okay, we have reactivated your account as requested. As you can see though we did receive a payment for an order under your account which was reversed which is why we did take the action. However in this case we have made an exception."
No explanation as to why or how the mistake occurred. No refund for our Canada server which was taken down that we have still successfully paid on our end. It's safe to say we won't be deploying anything else at OVH right now.
@ratherbak3d , so give me clear answer, is this that you mean you will not give any compensation for me as your user in CANADA server ?
Even this is not my false, i hope anyone can help me to see my position as customer that don't know what the provider's problem with their server as he is a reseller for OVH.
actually i can accept if the provider give me the real resolution with this problem, because i see i'm the only one and look like a minority in here as member of LowEndTalk that suffer like this.
now with who i should look for justice ?
As a Canada customer you're entitled to a full refund as was stated in our email which was sent to everybody, I don't understand why you keep making a bigger deal out of this situation, you're certainly not a minority, everybody had the same email. If you're asking why I haven't addressed you here or via PM, we have a support desk for that and I don't see any open tickets.
an image of the ovh message would be nice too
I believe it's becoz @d2itsme did not receive refund?
>
ohh i'm sorry i'm not checking my email lately because of my busy day,, really i want to apologize to you , it was a misunderstanding, forgive me.
Just open a ticket with us and we can get this dealt with, either provisioning you a new VPS in France or a refund, it's up to you.