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Support ticket system / Invoicing System
ServerSharp
Member, Host Rep
Hello,
Does anyone know of any free (or very cheap) support ticket systems like Zendesk, and the same for invoicing systems like CurdBee?
I don't like CurdBee, and haven't yet found a ticket system I can get on with.
Just to manage a few private clients.
Thanks,
Dominic
Comments
Kayako is pretty cheap.
is OTRS still around?
$30 a month for a ticket system, not really :P
http://www.otrs.com/en/solutions/ - seems so.
I use trellis desk for teachers who prefer a support ticket system. For the rest, I use a traditional wooden door and verbal communication.
Starting up another company?!?!
Cool, check out the open source (free) version - http://www.otrs.com/en/open-source/
It's pretty robust as a ticket system, it's been around for many years.
HESK www.hesk.com
i wanted to ask that as well
I did make this quite clear:
Desk.com is free for 1 agent, or ZenDesk is $20 a year I think. Uservoice also has a very nice helpdesk with a free option.
OpenBill will be relaunched soon. It comes with a helpdesk now. There are some screenshots here: http://www.openbill.co.uk/forum/forum/main-forum/upcoming-releases
take a look at codecanyon.net and check out the php applications. or search for a ticket system. some are very inexpensive and they are one time costs not monthly.
This is a quick search I did codecanyon.net/search?utf8=%E2%9C%93&term=support+ticket
Leaning towards HESK at the moment for support. Still a bit stuck with invoicing though
Invoicing recommendations? CurdBee is OK, but not great
RT for tickets. Free.
Accept no imitations.
Osticket
Or if you want more then a helpdesk system, sysaid.... Theres a free version of it.
I'm going to use HESK for the ticketing I think.
I need an invoicing system now. Preferably ticket + invoicing all in one, but I can't find one that's free/very cheap.
RT for ticketing works great, altough the interface is a little hard to get trough at first. If you need good customer support, go with Zendesk. it just works very good, (the new interface), and it is easy to set up a knowledgebase. You might also want to check out ORTS, that also works quite well.
Know any ticketing + invoicing systems all in one or not?
Blesta (on sale now, owned license for $99 and a free upgrade to Belsta 3), HostBill, Ubersmith
will look at that
Trolling or?...
Sounds like it.
I've decided to support @jhadley and go with OpenBill
I don't think @GIANT_CRAB is trolling.$29/month for 1 staff is cheap for kayako helpdesk. Its a great software and its worth 29/month ..
Besides its only for 1 staff
Have to agree with @Randy. We pay $102/3 months with our live chat system (LiveChatInc) and we pay for the service and features it provides for us so $29 for a well written peace of script is more then inline with the price.
You could also use https://arcticdesk.com
But it does depend on your usage, as you probably won't need the extensive features Kayako has so perfectly understand not wanting to get that
Thank you @StormVZ, also its has more stuff and its not just a help desk. its worth for 29/mo
Why box billing can't work?
Oh. i guess all of us forgot about box billing
Kayako has so many features, its quite worth the price.
As I said, @jhadley won
Well said GIANT CRAB
We are using Vision Helpdesk its cheap and offer unlimited staff.
Bit of an old thread?