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Xfuse Solutions Support is too crappy

noamannoaman Member
in General

Hi
My vps is down for almost seven hours and I even have not recieved a single notification from them .

Comments

  • HostMyBytesHostMyBytes Member
    edited August 2015

    Is it purchased from Xfuse or from Hostress or from GVH? If you've not been following the threads, GVH -> Xfuse -> Hostress -> Dead.

    Regardless, I am sure Duke can help you out. @XFS_Duke

  • noamannoaman Member

    I purchased from @xfs_duke

  • AnthonySmithAnthonySmith Member, Host Rep
    edited August 2015

    Did you open a ticket or are you just expecting them to notice?

    Thanked by 1netomx
  • noamannoaman Member

    @anthonysmith....I aint that dumb...yes I opened up a ticket with high priority

  • HostMyBytesHostMyBytes Member

    @AnthonySmith To be fair, some providers do have monitoring with auto status checks and support ticket submission.

  • AnthonySmithAnthonySmith Member, Host Rep

    noaman said: I aint that dumb...yes I opened up a ticket with high priority

    :) ok just checking because that is not how it reads

  • XFS_DukeXFS_Duke Member

    I sent out an announcement regarding some changes being made. Your VPS was down due to a migration. It is back up and you'll be receiving a new IP shortly.

    Thanks.

  • noamannoaman Member

    Thanx xfs duke...I didn't receive the announcement next time do send an email before migrating... Will close the thread now

This discussion has been closed.