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Comments
@geekhost yea you got a case, congratulations are in order.
Please check you Paypal for chargebacks.
A chargeback isn't a claim for refund, its a chargeback.
I think I am not the only one to say that Xinix doesn't normally co-operate with the customers.
But there is a difference in a true chargeback and a e-mail asking for them to refund you for x, y or z reason.
I dont have access to company paypal. Can i Have your Ticket for Refund / Service ID ? This will help us resolve the issue quick.
Chrgeback is not the right way to ask for a refund, its a last tool to be used when host actually refuses a legit refund claim. PayPal actually adivises both the parties to resolve matters at a lower level, which works in favor of both the entities.
Believe me or not when I cancelled my service within 24 hours, your reply was to the tune:
"We cancelled the service but didn't know that I wanted a refund"
I am not sure if this was serious?
Well, if you really want to resolve issues, plz PM me or mention your Service ID or Ticket. I shall not be able to help you without identification.
Infact, if its a legit claim ( as in the case of OP ), we shall refund instantly. If you dont provide us the relevant info, its safe to assume, that you simply use this thread for posting some ( false ) negative impressions rather resolution of some genuine issue.
You are right ( and possibly unaware that ) , in hosting industry Cancellation <> Refund.
Plz Advise.
@realbusiness well, they can't resolve your issue if you don't provide details. why not settle it once and for all?
I think @realbusiness was simply trying to make a false claim. I strongly suspect, @realbusiness actually lost the case, if he had indeed filed a dispute.
To the best of my knowledge we dont have any Active Disputes, and we have never lost a single case, atleast in the last 2 years.
@XiNiX guess you're right!
Update : The Client is Using the service Again.