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Comments
Raise a ticket or ask @kcaj ?
I've never seen them either. I think you can contact them by email in that situation - but I'd ask them directly to be sure.
Use Authy and generate Backups.
It's a feature that is being worked on. There are a dozen features they're working on at the moment, so not sure of what sort of time frame to expect.
Disclaimer: I do not work for Vultr.
Open a ticket, I've always found their support very helpful.