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iirc he is on vacation, according to what he said on irc
i guess that explains it
Okay. I know it. Thanks all. @fly @Randy
I am on holiday, Reply to tickets when I can but response times will be slow for the next 2 days.
I apologise but I have been keeping on top of nodes and working from my phone.(Have remote management to all servers, PDU, IPMI, Etc...) This thread was not neccessary, I didn't get up to your ticket last night, was planning to do it in the morning but went out early.
And two other guys help out (Sumesh, Joseph) but any Sales, Admin required requests are forwarded to me. We're all on holiday(at the same time, convenient...)
@Jacob I already know it. I will wait for your reply patiently. Have a nice holiday.
that is much better
@Randy I just want some response no matter I am busy now or I am BBQ now.
You know, there are certain times when somthing that is not within your limits
Well if you are all on holiday, you cancel your holiday. Or the alternative is to hire more staff.
Well actually if you claim to provide support 24 hours a day 7 days a week and you don't reply for 24 hours, I believe it is a valid complaint. Your advertising it on your site as part of the service, so you should be providing it right?
Or just set everything to "out of stock" before you go on holiday
He stated that it was an admin issue which goes to him.
The answer is that easevps is on holiday, all the easevps boxes have the right to be on holiday too.
We do have a fully fledged 24x7 support team as of July last year.
This months current average response time is 12 minutes regarding our support department.
Actually looking through your ticket issue you have had 1x response past these times, and your only support ticket was actually responded too within 16 minutes.
May I also point out that your one support ticket that was actually submitted was solved during the day time, thus explaining why you haven't had a reply after 12AM - 6AM.
Is the EaseVPS website down for anyone else?
I lost connectivity to my vps ten minutes ago, SolusVM is working but won't boot up the container. Anyone having similar issues?
DDOS to the main site, DNS Switched over, The attack has probably crapped out the switch.
Thanks OP, I'll continue working on this from a 3G connection. Working on it @AsadHaider
@Jacob All the uk nodes are down, switch on fire?
@Taylor Should all be up now, It's just utilizing our SINGLE 100Mbit uplink.
@Jacob Super slow still and keeps dropping constantly (UK3 node).
I thought my friend broke it and blamed him :P
@Jacob 80-100 percent package lost UK1 and UK3, are all servers on a single 100Mbit? I was under the impression it UK1 was on a shared 1Gbit.
@AsadHaider Yeah, not much I can do other then wait for it to stop.
@Taylor it is a single 100Mbit into the switch, from a Gbit uplink.
Null route...
Yes @Spencer you can null route, you can also filter some of the attack out depending on the size.
What a weird kind of attack, seizing your pipes :P
Auto-correct error
I assume he is oversatured at 100mbit. That isn't hard to hit with a UDP flood.
@Jacob Its happening again, 80-90 percent package loss and your website is down.
@Taylor Yeah I've been having issues for the past few hours too.
@AsadHaider Pingdom has been going crazy from about 6:30.