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Comments
It looks like the SAN has issues, it is either undersized or failing somehow.
A serious SAN behaves much like local storage, similar speeds and bigger reliability due to increased redundancy (redundant controllers, caching, advanced arrays), if you cant afford such a thing, you are better with local arrays.
About proprietary software and hardware, I agree, most of the time you cannot wait for technicians from the vendor to be available, an hour of downtime is very expensive.