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I don't think there was anything in the provider's ToS forbidding any of that?
You have no proof or even any hint from either side, that this has taken place.
Service wasn't affected by that @rm_, as it wasn't in LA, was an entirely different continent.
Menu - http://i.imgur.com/JZLn7Iv.png
First 2 tickets i just asked to add VPS in stock to make an order, because they quickly came to an end.
Ticket 1 - (27.05.16) http://i.imgur.com/i60RgTZ.png
Ticket 2 - (31.05.16) http://i.imgur.com/q7sstMb.png
Someone hack vps or something else. I just asked about traffic. I reinstalled the OS.
Ticket 3 - http://i.imgur.com/WyPMz2y.png
VPS and CP was unavailable.
Ticket 4 - http://i.imgur.com/KhunHJh.png
VPS was down few times.
Ticket 5 - http://i.imgur.com/HPoZCGh.png
Lags every day. No answer.
Ticket 6 - http://i.imgur.com/0WAltpo.png
After 3 days without awnser - new ticket. All this time lags every day, and sometimes the server is unavailable. It's not my fault.
Ticket 7 - http://i.imgur.com/nZqSpHu.png
The end. Rather than solve the problem, they decided to get rid of me. It is easier.
Ticket 8 - http://i.imgur.com/5fBm0rb.png
Constantly annoying your provider when his upstream decides to deadpool (or, start a fire in his DC space) is just a bad idea... You kind of deserve it, honestly, if you can't check the announcement.
@Loran At first, I felt bad. Now, I can only imagine how intelligent you are, you mindless zombie. (reused insult again)
A fire? please tell me more...
Nice try Ryan.
Nah, what I mean is basically shutting down his "server company" with all sorts of methods.
There's a thread about this "provider" and his shutdown.
https://lowendtalk.com/discussion/86697/what-s-wrong-with-swiftnode
Guys are you even reading any of this before you post... The original ticket (bottom most in the screenshot) clearly states that the control panel was unavailable and the server was unreachable even via ssh...
If this is hard to comprehend for a proider imo the guy shouldn't be a provider or atleast in a customer facing position... Cmon, a native speaker of english and you couldn't understand that...ROFL
Edit - And I missed the immediate 2 posts above
Wow, just wow, that condescending attitude. Couldn't you have been more specific, as in "post traceroute, mtr with 100 packets from/to your VPS, captured ping output while the issue occurs", etc. But nope, not even when the client asked twice for clarification. And that was the first answer to that kind of report, doesn't seem like like anything of the sort has been already explained in a previous ticket.
oh, yeah, i forgot about that thread... thanks for that!
Ticket 8 still doesn't make sense. Either there are parts edited of it, or you both have a psychic link that allows you to skip posts and still know what the other is referring to.
OP is dishonest, Virtwire are shite, end of.
It makes no sense to hide something or rewrite, it is not necessary. I just published facts. Then think for yourself. Nothing would have been if Ryan did't do it, I asked him to be friends, he did't want and just suspend my account. And this is not the last place where I write. Good luck in business.
Support people cannot be "friends"
Support people can atleast TRY to be humane; after all they are there to support
It's silly to use multiple accounts and trying to offend me. We continue our drama.
Fuck off you silly twat.
I think @Nekki is more or less on point with it. I got a few servers with them (their cheapo ones) but they are constantly down. I suspect the provider's patience is worn down dealing with it... so perhaps not a good business model all round.
I haven't had a very pleasant experience with the support end of Virtwire services either, while seeking response to a genuine service request and inquiring about the specific nature of the recent downtime and general instability of a node mentioned within the announcement section over at the Virtwire billing area.
Having said that, I primarily attributed the lack of general niceties along with a rude undertone adopted by Ryan to gruelling workload, or (maybe?) simply getting a shitload of LES users not reading the ToS or FAQs, and bugging the (sole?) support rep / CEO / CFO with questions that relate to the unmanaged nature of the budget services that they subscribed to, after reading and agreeing with the terms of service and support at Virtwire.
While I am a firm believer in the old adage of "pay peanuts and get monkeys", I try to keep my expectations firmly in line with the money I pay for a certain service. But, I think its basic courtesy to at-least try to be patient, pleasant / nice with any client at the end of the day, irrespective of the amount s/he pays.
So, maybe @loran and @AutoSnipe should both take something from this thread, introspect a bit and try to work on their expectations and interpersonal skills, respectively.
@theroyalstudent
Nah, but the thing is people might answer "You lunatic Linux is a kernel not an OS" and you'd probably have to accept that
We should also blacklist for C Shell (csh) because you wouldn't want customers who use that POS.
Sure, (whatever Linux-based OS the user picks) then.
I would expect that, at any price, support to be helpful. Person running the company made repeated poor decisions that are seriously affecting their business? Certainly not the customer's fault, no need to take it out on them. If you're truly not able to maintain a pleasant front to your userbase even in the face of adversity, please shut down and get a government job.
This interaction here sums up the entire situation:
We can ascertain that the customer has identified a problem, but with statements like "cos I got lagzzzzzzzz" that they can't properly articulate what the problem is. Fair enough, customer has done their job: "hey, there's a problem here".
Host should spring into action with "i'm sorry about that, can you send me [insert whatever data is usually asked for in this situation]" a response. Instead customer had to wait slightly under 15 hours for a gem of a response: "Please provide actual real information". That's complete shit. There's really no other description for it.
Some customers are going to be able to provide you with traceroutes and other data directly. Other customers aren't. You will need to ask them for this information. This is basic human interaction.
Some companies take some evidence that other companies do not. For example, I recently learned that PhoenixNAP does not take MTR for notices regarding packet loss. However, their absolute first response back to me was to let me know what they do take, not "please provide actual real information".
Host: if you really cannot be bothered to effectively help your users, please just stop responding completely, deadpool, and disappear. This does nothing but crap up our market; you're certainly not going to make it big with support like this.
True, but it is part of a frequently seen pattern that generally leads to an unsatisfactory conclusion. Doesn't common sense dictate that if you create lots of tickets or a barrage of updates, you may not accomplish much more than annoying the provider?
True. Perhaps I should have written "Optional, but common:" in the pattern. There is a general lack of civility on both sides, however.
Due to @rm_'s reply, I can say that in retrospect, I wish that I had chosen a different example to make a comment about the pattern. The thing that really triggered it was the poor customer/provider communications and the fact that the customer created a new account on LET just so he/she could post yet another "provider did me wrong" thread.
Ditto - I have the 4GB/$20 year special + a few NATs at Virtwire. The 4GB one's been up & down with high iowait spikes in the last ~2 months+.
Finally filed a ticket with Ryan after anything Java started getting killed immediately (eg
java -versionwould get killed), ticket got closed with no reply - but the problem was fixed.Would be nice if I got a message instead of it just being straight up closed, but eh... $20/year.
I was thinking to just give out licenses for my fraudrecord anti-fraud native modules to providers that run vps services that have this issue(would speed up "denial" of "service everywhere" and would hopefully stop the repeated threads like this on let & wht).
@timnboys
Meh, sure your module could help for most orders but one of the most effective ways in stopping such is by using common sense. It wouldn't hurt for providers to have more of it (same goes to clients).
Instead they will be replaced with "omfg poopvps rejected my order because ballshost said I was a bad customer
" posts. Same sympathy grab, different reason.
Anyone who is or has been a customer at VirtWire knows the OP is right. Enough said.