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Wildcard SSL Subdomain issue.
Hello LET,
Recently I purchased a wildcard SSL certificate to use on my website. After successfully installing it on my host, here is what happened.
httP://DOMAIN.net --> Main Site
httpS://DOMAIN.net --> Main site
httP://SUBDOMAIN.DOMAIN.net --> CORRECT subdomain
httpS://SUBDOMAIN.DOMAIN.net --> MAIN SITE.
I need https://SUBDOMAIN.DOMAIN.net to lead to the subdomain under SSL.
Here are a few facts:
-It is PositiveSSL
-I use JustHost.com
-After multiple reinstalls I still get this issue
-It is not an issue with the actual website (removed all web files, tested, same thing).
-SSL seems to be properly installed.
I have a few theories:
1) It is a DNS issue somewhere
2) My host did not install SSL correctly
Any thoughts/advice would be greatly appreciated.
Comments
Copy ands paste this into a support ticket to them?
I tried, their live chat did not solve it. I will try emailing/support ticket.
JustHost is an EIG company. Good luck getting help.
Yeah, realized that a bit too late. Still, any advice would be greatly appreciated.
httpS://SUBDOMAIN.DOMAIN.net --> MAIN SITE.
Checked the virtual host configuration?
I dont believe I can access that on cPanel.
Test it on https://www.sslshopper.com/ssl-checker.html or http://www.digicert.com/help/
It seems the subdomains do not have SSL.
You need root access to the server to fix this, the following post will explain how (you should probably include the URL to the ticket you'll be sending them).
http://forums.cpanel.net/f5/ssl-certs-wildcard-domains-across-different-hosts-169030.html#post701022
The SSL is installed, however the virtual host for Your subdomain on the web server listening on port 443 is not configured correctly.
If You can't edit the configuration then You'll have to contact Your hosting support.
@ElliotJ and @Janevski got you on this.. not having access doesn't preclude the necessity of it.
Make sure you really have a wildcard SSL cert.
@FRCorey I do.
@George_Fusioned @Janevski This looks like it would work, however it says "main shared IP." I have a dedicated IP, so how would that change?
JustHost's sysadmins will know what to do, if they agree to do this for you.
Do you have a VPS or shared hosting with justhost?
@George_Fusioned I contacted them, lets see what they do.
@DamienSB I have a VPS/Dedicated IP
Here are a few more details:
When THIS is changed to THIS, the issue is solved.
Did you install the SSL Cert correctly? We had some issues when installing a WildCard SSL on cPanel. Make sure you use the correct root CA files and install the certain as a Wildcard denoted by a *.yourdomain. Without the asterisks it will not work.
I don't see any VPS plans at JustHost's website... :S
Are you sure you have a VPS?