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› › nanobit.pro - don't even try with them!
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nanobit.pro - don't even try with them!

MrPsychoMrPsycho Member
in Reviews

Hello.

I will try to explain as good as I can my long story with Nanobit...
I have bought their VPS at 23/06/2015. One month later I decided to try their "Web Free Package". After one and half month I cancelled it. My entire story with them took me 8 long months... With 7 horribly problems! My first month with them was fine. Everything was working perfectly. I decided to stay with them and pay for the next month. And you know what? They removed my payment option... I was forced to use PayPal. I didn't have time to transfer my money from my banking account to PayPal. Everybody who use Paypal know that it might took even more than three days. I was forced to rapidly open a prepaid card, that I could connect to my PayPal account, because PayPal don't accept card from my bank (long stroy). Second surprise? They don't have automated payment system... After waiting 21 hours to register my payment I decided to open new ticket, since next day my service might be suspended. They manually marked my invoice as payed. Next month they decided to move my VPS from Germany to France... And you know what's the best part of it? They didn't informed me about this! Thay have migrated my server next day after my payment for next month... At 1:00 AM... They send me an e-mail at 2:15 AM, with apologies. They even f***ed migration... They assigned bad IP for me. I couldn't connect to my VPS even via SSH. Amazing, huh? The next problem was with their FTP configuration for my website... They broke their TLS... They told me to use "insecure protocol" and that they will fix it in max 2 days. Even one week after it wasn't properly configurated. Next they have changed a WHMCS page and removed SolusVM login info without any information. Via next ticket they told me that they are removing SoulusVM and I can use WHMCS as a my VPS panel. Someday I decided to reboot my server... It wasn't easy... My VPS was running on like 3% of CPU. It took 8 minutes to boot. I couldn't even use SSH correclty... One second per letter. There wan't only problem with slow CPU. I couldn't even run "apt-get update" without connection errors. I have recorded it, so if you are curious, PM me. I'll send you a proof.

The thing that finally pushed me away from them? They suspended my service even after making payment. Chronological story? Here you go: They have added a "Polish Bank transfer" option, that was handled by homepay.pl... And they again f**** up. They had problems with registering my payment. I suspect that they didn't even checked did I pay... They just suspended my service. After three days they unsuspended my service... But that wasn't end. I knew that my server was badly configurated and if it will be rebooted it won't boot. If they wouldn't suspend my service, I might have chance to fix my config. So far I'm fighting with them 20 days to send me my files. They don't replay to my tickets. They're playing with me in hide-and-seek... After second reminder "Guys, are you again kidding me?" they cynically answered me "We are not kidding anyone as for now".

Uh... I forgot. They f**** up another thing. They call it "fast track". It cost 5GBP per ticket and makes your ticket get the highest priority... The funny thing is that I could manually set it to "True" while making new ticket...

... and they f*** up another thing before posting this. Their website isn't accessable for more than half month. Ther MAIN website! Unbelievable!

If you want proof - PM me. I have pretty every ticket archived.

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