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Bam, nailed it. I hate the hipster IT of the past 5-10 years of feels and individuality however its possibly my blue collar background of my late teens, early 20s that could have shaped this.
I did a few desk pops on conference calls, including when the boss was lurking on mute and our Chinese staff from actually over there was on.
she has edit it like 3 times, and the first one said: "a popular forum", and now it is a "somewhat". Man, sh'es fucked up haha
You guys. Just let it go? :-)
Welcome to LET!
I still had a tab open, here's the original content:
I’m Going to Tell You About Web Hosting
When you’re behind the scenes running servers that host millions of websites, you gain a lot of insight on the perception of the customer vs. reality. WHT and /r/webhosting are flooded with obviously clueless users whining about their most recent hosting misfortunes, blaming the hosting provider for everything that has gone wrong in their lives. While certainly some have merit and there there are hosts that shouldn’t be in this business, most don’t say what they really want to when responding to ridiculousness spread over social media because apparently publicly slapping customers with any sort of clue stick isn’t very good customer service. So I’m going to tell you here what us sysadmins really want to say to you when you go on with your nonsense. Sorry you had to hear it from me.
General (but required) disclaimer: The information and opinions expressed here are my own and not necessarily supported by or reflective of those of my employers.
Unlimited isn’t really a scam, you just want it to be.
This is the most discussed topic in the industry right now and is commonly referred to as a scam because people don’t understand basic English. Allow me to help:
Unlimited does not mean infinite. Disk space in particular is a physical resource and you can’t have infinite physical resources. We’re not stupid. The concept of unlimited hosting is 100% driven by the market because of people that think they need terabytes of disk space for the basic WordPress site. Of course this is overselling, and anyone that understands the dynamics of hosting knows that it’s not that big of a deal. Resources balance out and we make it work because we know how to run our shit. Stop telling us that we don’t understand the capacity needs of our own servers when you don’t even know how to use a dictionary.
Naturally, since servers are limited in physical resources, we have to do something to make the service usable by everyone while still be profitable as a business. Surprise! A hosting company is a business. And businesses want to make money. Congrats on learning something new about entrepreneurship. ‘Murica.
We want to tell you:
You’re going to have the next Facebook on your $5/mo plan.
First of all, good luck on your insightful business venture. The world needs yet more places for people to bitch and moan about irrelevant topics. Secondly, let’s say things did work out and you made the next Facebook: you’re not putting it on a $5/mo. shared hosting plan – or any shared hosting plan for that matter.
Hosting providers have a certain target of how many customers a typical server should be able to accommodate, and that group of customers has to share resources in a fashion to where all sites are able to function normally, most if not all of the time. These servers are expensive, and there’s no way you’re getting a whole server to yourself when your hosting fees don’t even cover the cost of my weekend alcohol abuse. When your host tells you you’re being a resource hog, they aren’t trying to trick you into upgrading, they are trying to keep other customers from canceling because of the problems you are causing, and also trying to get you to pay for what you are using. It’s fair. Stop being a dick about it.
About that…
Unless you are on a dedicated server, you’re sharing physical hardware with other customers. Shared hosting is like stuffing a bunch of people into an elevator and hoping no one ate anything spicy for lunch. The person that did gets kicked off to their own elevator to avoid plaguing the rest of the population with their torrid flatulence. When you hog resources you cause downtime for yourself and other customers, and we’re simply not going to let you get away with it — because you’re costing us business and making people think we suck. And you’re also usually the first one to complain about the downtime you’re causing, demanding that we get rid of the culprit. Then comes the denial, followed by either acceptance or a social media outburst. Vicious cycle, it is.
Your website got hacked because you didn’t update it
Servers get pwned all the time, that’s for sure. Just because your site got hacked though doesn’t mean we got hacked or our servers are insecure. You probably got hacked because you installed Joomla on your site 4 years ago and haven’t bothered updating it since. You can’t buy a car and expect it to run flawlessly for while avoiding any sort of maintenance. We’re not the content police, and unless you’re specifically paying for a managed service (meaning, your host explicitly tells you they are responsible for updating and maintaining your website’s shitty software), you’re responsible for what you host on your site and keeping it secure. And again, unless we say otherwise, we’re not monitoring your site among the millions of others we host to be able to tell you when it gets hacked. That’s why these people exist. If one of your accounts gets popped, you were probably using the same crappy password you’ve been using since 1997 and didn’t learn your lesson the last five times you had this happen.
We Google, you can Google too
Got an error on your website? Want to know how to do something? Fucking Google it.
You broke your website, not us
Your website was working, you made a change, now it’s not working. Better call your host and complain about the server being broken! We may not be able to bluntly tell you this when you call in acting all innocent like we don’t have logs exposing your stupidity, but we know when you broke something and are too embarrassed or proud to admit it. You can save everyone a lot of time if you just tell us what you did so we can help fix it, then laugh at you.
Twitter isn’t a fucking support desk
Unless your host literally has no legitimate means for you to contact them and/or doesn’t respond in an appropriate time frame, stop using Facebook and Twitter to ask for support. Call, chat, or open a ticket to give the company a fair chance to resolve your issue. Responding to the company’s every Facebook status post with the life story of your hosting woes is the equivalent of jumping up and down with your hand raised in the back row of a classroom full of apes. We get it, you want everyone to know how mad you are that you were inconvenienced by something, and our entire company should cease operations until your problem is fixed. The person responding to you probably isn’t a techie and now has to play middle man between you and tech support because you’re too lazy to pick up the phone.
We don’t have to host you.
Of course we want customers, but not the kind of customers that cost us money, reputation, time, and sanity. If you do any of the following things, you are considered a less-desirable customer and we probably don’t want to host you:
99.99% Uptime isn’t 100%
It really isn’t. Sometimes shit just happens, and sometimes we need to make it happen to prevent worse things from happening. Want a stable and redundant network? We have to build it, and it’s going to probably cause some downtime. Want security? Sometimes we have to do upgrades, restart services, and remove or disable things you might be using. Hopefully your host tells you in advance and keeps you updated if this was something that was planned. If they don’t? Run away. If they do, check their status pages for information before calling in and getting the same answer. And don’t demand to talk to an engineer or whoever is working on the problem. We are busy trying to fix things and don’t need you distracting us. You’re not going to understand any technical explanation we give you anyway.
We can’t support everything on the Internet
The Internet scope has gotten to a point where you have a wheel that is being reinvented every. single. day. There are dozens of programming languages, thousands of applications and scripts, not to mention stuff that is custom-written, tweaked, and modified. There is virtually no way that any hosting provider can support everything that you can possibly install on your website. Just because you decided to put it there doesn’t mean we have to support it. We may be able to help you troubleshoot, and many hosts have staff trained on the most common software like WordPress and Joomla. Other than that, you should only expect your host to troubleshoot issues where there is a reasonable assumption that the server could be to blame, or whatever else they have agreed to support as per your service agreement. Anything else, expect to be charged extra or directed to the person or company you got the software from, or to be merely pointed in the right direction.
We are also not responsible for the fact that your website doesn’t show up as the first result in every search engine on the Internet. That coveted spot is the target of all your competitors, and has absolutely nothing to do with us. Hire an SEO “expert”.
Backups lol.
You really need to understand your host’s backup policy. Really. Most hosts are only thinking about themselves when they plan their backup infrastructure – and by that I mean, they are thinking about the possibility that your server could throw a few disks and lose all its data, requiring a backup restoration. Don’t assume that your host has the exact type of backup you need, that they can magically “un-delete” or revert something you just did, or that they somehow have found the space to store a copy of your website every day for the last 100 days. You, and only you, are responsible for making sure you have a backup of your own site, and that you make a backup before doing something potentially destructive.
You’re not a customer if you’re not paying
Having acquired a company earlier this year that has free hosting clients among paying ones, I finally realized the odd sense of entitlement this industry entertains. Hosting companies cost money – we have to pay for the servers, support, software licenses, bandwidth, marketing, etc – not to mention our own time and sanity. You are not entitled to anything when you’re getting it for free. I see so many consumers complaining about the reliability and support of free hosting providers when in reality, you are not actually a customer to them because you don’t pay them. These companies will always put paying customers first, and provide a level of service that would entice you to eventually become a paying customer. While some free hosts are very well run, if you want guarantees of reliability and uptime, spend a few bucks and become an actual customer. Free hosting is not for mission-critical sites and you really can’t complain about something you’re not even paying for.
Also, people attacking her for her gender or for showing that on her site (header), are stupid and should be shot. It's about the content, not who wrote it and what they are. Even if it would be a purple dotted yoda, I started the topic because of the content in the article. So, please, go along and discuss the content, not the woman behind it.
Spot on there
You need to go through and re-read the legitimate points versus sounding stupid yourself.
I'll let you think about this before you edit
That's not the original, see here for some guidance.
Le wut? I also took screenshots? https://imgur.com/gallery/JOm9h/new
Looks like this thread will never let go
)
again, this is let
Unlimited usually comes with a stopping condition:
Unlimited domains
Unlimited e-mails
500MB Huge space
Secure your presence on-line before someone's grab your spot and the price goes up!
Or on daily conversation when a boy goes to college and he wants to have a new car.
"Dad, how much is my allowance for my car?"
"Oh, it's unlimited son, as long as the car's price is as same as a bicycle." :P
Here in the netherlands a lot of mobile providers have 'unlimited' calling or data, but with a fair use policy. And they won't tell you what the fucking FUP is...
Clearly you like copying stuff! Maybe the content owner can fire off a DMCA, if they feel like it. Fair use is pretty self explanatory, weird reply to it. If you're not bothered let me know if you have anything worthwhile I can steal, but nevermind anyway. Not sure why you're post is so popular when your moral compass finds stealing OK
So archive.org and archive.is are violating as well?
You need to get laid, son.
err... saying someone else is doing it doesn't make it alright. And that's not a decent comparison, website owners are able to prevent Google caching or Wayback archiving.
Copying and pasting other people's work, verbatim, to benefit another website (LET) isn't fair use... but I'm fairly sure it'll not get removed.
No big deal, just pointing something out.
As for the original article... "employee bitches about customers". Is she Marissa Meyer or something? 100 posts about a practically unknown tech having loose lips. lol.
Well thank God, because we were all on the edge of our seats.
Do you care or don't you? If you don't, why post? If you do, why post on LET? Why are you even on LET given it is a depraved cess pool of seedboxery. Don't your high morals and pristine ethics feel all dirtified here?
I hate to be the one to tell you this, but we're not all sharing Linux ISOs...
Thanks for your "i was born and raised on the internet" contribution.
I like to challenge the integrity of people, especially when they're posting seriously. Otherwise, what's the point of them posting?
And yes, they do sometimes. Every human should have a backbone.
Holy chrome plugins, that's a lot of chrome plugins
Most of the issues raised in the blog post come down to one word: expectations.
"Unlimited" resources is a controversial selling point, the argument in favour of it the average often being the consumer or target market is expected to know the resources are unlimited but some conditions apply. The problem is that sometimes the terms are worded broadly to give providers the right to terminate service at their discretion without measurable numbers on what is considered abusive. Some will give an estimate in the fine print or when asked directly, which provides some reassurance, some don't. The ones that don't then try to reinforce arbitrary limits after signup are setting themselves and their existing clients up for trouble and waste the time of everyone involved due to the inconsistencies and confusion.
Another problem is that some providers market to people who may not have much technical knowledge but for various reasons have to get a website running on their own. They might search Google for setup guides, read reviews to find a decent host, but don't necessarily know what is considered normative industry practice. Thirdly, just because something is prevalent in an industry doesn't necessarily mean it's good practice.
Some good providers inform clients, e.g. with a relevant faq, tell them what options they have or how they can solve the root problem. Despite the deep frustration of impractical and impossible requests, they help them be the better clients that they want to have in the industry, not publicly single them out as bad clients. (If the client makes it public then the provider can certainly respond and defend their position.)
Twitter is a semi-support desk for some providers that take an AMA approach on their profile. If the company Twitter profile isn't for support, try reinforcing that message again, e.g. sticky tweet redirecting to live chat or available support channel(s) and making it as easy as possible for people to adapt.
Talking about the problems is a solid first step, but how about things you (the provider, as well as customer) can do to make the situation better?
tl;dr: the aggravation is understandable with customers that bend rules, attract network attacks and intentionally ask for more resources/support than they paid for. Imho there are some problematic practices that compound the problems brought up in the post and also led to some customers having what many will consider unreasonable demands.
IEEE started talking about internetworking in 1974...long after I was born. RFC 971 is 1981, which is even longer. So wrong again.
BTW, there are many other browsers in the world. Such as Firefox
gooood one.
I'm off to mirror your site and stick some ads on it. Don't mention it.
raindog357.com?
https://web.archive.org/web/20160130085304/http://www.v-nessa.net/2016/01/28/im-going-to-tell-you-about-web-hosting
@ricardo Pink Floyd wouldn't approve of your behavior.
Have a cigar.
Fine then, steal content. I ain't bothered!