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My experience with NexHost's support - Page 2
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My experience with NexHost's support

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Comments

  • NexHostNexHost Member
    edited January 2016

    @ATHK said:

    What when your moaning about a cheap yearly nat service. that was terminated due to reasons out of our control. and we will fall OK what when corporate colo and dedicated clients hold the business together.

  • @NexHost said:
    What when your moaning about a cheap yearly nat service.

    That I paid for, the company is still running so I don't see why it was terminated nor why I wasn't notified..

    hat was terminated due to reasons out of our control.

    You keep saying that and I don't believe you.

    And we will fall OK what when corporate colo and dedicated clients hold the business together.

    Well, when you can't pay your bills I'd say yes yes you will fall.

    Thanked by 1namhuy
  • NexHostNexHost Member
    edited January 2016

    ATHK said: You keep saying that and I don't believe you.

    Don't believe me but it was terminated before NexHost was taken over and there are threads that show proof of this. as it was terminated well before we took it over. There is no reason to lie..

    ATHK said: Well, when you can't pay your bills I'd say yes yes you will fall.

    Never had a issue paying bills up until NexHost was taken over and we had extra costs and less income as NexHost was a client previously. oh and not to mention taking over contracts and having extra RH that was not accounted for.

    Edit

    I am out of the thread for sure I have responded to the attempts from you to make us look bad as you always do.

  • Fix the typo in no support. I think you mean except not expect.

  • @lazyt said:
    Fix the typo in no support. I think you mean except not expect.

    Why would he do that for a $1/year service?

    /s

    Thanked by 1hostnoob
  • A good public relations manager would jizz himself if he saw the career opportunities on LET

    Thanked by 1switsys
  • NexHost said: I am out of the thread

    PLEASE make this your signature.

  • netomxnetomx Moderator, Veteran

    Tacohost will buy nexhost

  • Isn't @NexHost the moron who "notified" customers by turning their servers on and off? If so why would you buy anything at all from him?

  • I don't see why anyone should need to contact you to have a service restored. It shouldn't of been terminated in the first place.

    Besides technically contacting you would breach a no support policy... please just sort your shit out Jordan.

    Thanked by 2Jonchun ATHK
  • @gsrdgrdghd said:
    Isn't NexHost the moron who "notified" customers by turning their servers on and off? If so why would you buy anything at all from him?

    What do you mean notified? LOL

  • HostingSpecialists said: What do you mean notified? LOL

    He was going to discontinue a host node but did not want to send the clients on that node an email to inform them about it. So he put a note that the node was going to be discontinued in his WHCMS and shut down the customer VMs on that node for a few hours so that the clients would log into the WHCMS to raise a support ticket about their VPS being down and then see the note about the node being discontinued.

    I wish i was making this up...

  • netomx said: Tacohost will buy

    Coming Soon™ ?

    Thanked by 1netomx
  • "Tacohost- All of your favorite failed hosts, in one convenient place!"™

    Thanked by 1netomx
  • Has the NAT shared IP and solusvm changed from 162.x.x.58 ?

  • FranciscoFrancisco Top Host, Host Rep, Veteran

    @evilghaleon said:
    "Tacohost- All of your favorite failed hosts, in one convenient place!"™

    Can I get Buffalo instead of the beef?

    Francisco

    Thanked by 3GM2015 netomx Riz
  • @Francisco said:
    Francisco

    "You're in luck! All of our servers are located in a very premium datacenter in Buffalo, NY! Super premium bandwidth and peering!"

    Thanked by 1netomx
  • raindog308raindog308 Administrator, Veteran

    @gsrdgrdghd said:
    Isn't NexHost the moron

    Yes.

  • Looks like he updated the clock on the nodes.

    Sat Jan 30 10:14:25 PST 2016

    So, at least something came out of this thread.

  • ManofServerManofServer Member
    edited January 2016

    @nexhost I know you're doing your best, I even had a shared plan with Mark and then you, so I somewhat understand the situation.

    I do think that given your commitment level and enthusiasm, you could have started a brand new successful host, with your own brand name and thus not have to deal with the loss leading packages and problematic colo that set you back.

  • brueggusbrueggus Member, IPv6 Advocate

    Ŵow, that's some harsh words here... come on, guys - no need for that.

    NexHost said: makes demands such as not closing the ticket until it's fixed

    Sorry for being that impudent. But isn't that the way a ticketing system works?

    As expected and as @NexHost mentioned already I've been told to move elsewhere. Well, that's another way of "solving" problems which I forgot in my previous post.

    A final word about the "support" that is not included in most NAT VPS: I agree that at that price those products are offered, no one can expect the provider to assist with issues that the customer could solve on his own or with the help of mighty Google.
    BUT: If there are issues regarding the infrastructure (routing, performance or even system time) that affect all customers on that specific host, a provider should not only put some effort into solving them to make the customer happy who reported them. He should also have his own interest in solving them in order to provide a stable service and maybe even fix issues before customers even notice them.

    rpollestad said: Looks like he updated the clock on the nodes.

    Glad to hear that. Obviously it wasn't as difficult as stated before.

  • @ManofServer said:
    nexhost I know you're doing your best, I even had a shared plan with Mark and then you, so I somewhat understand the situation.

    I do think that given your commitment level and enthusiasm, you could have started a brand new successful host, with your own brand name and thus not have to deal with the loss leading packages and problematic colo that set you back.

    He already tried with clamhost... When everybody on the forum hated that name he tried buying nexhost for its reputation. Same shit happened pretty quickly I'd say.

    Thanked by 1ManofServer
  • Honestly anything he touches turns into a PR disaster because he does his own. I would personally stick far away from anything where he's the maintainer. Not until he matures.

  • NexHostNexHost Member
    edited January 2016

    brueggus said: a provider should not only put some effort into solving them to make the customer happy who reported them

    We do put the effort in but no one knows exactly what our work load is like. and what we have to get done on a daily basis. So we have to put other stuff as a priority especially when some tasks can take a entire day to carry out. I'm sorry but we have more important issues to deal with right now. we had already looked into the issue on several occasions. And had put a solution in place but there was another issue because of ACLs on the Upstream Providers Network and the clock drifting.

    If anyone has any issues relating to their service. Send me a PM and we will assist you. have any questions don't hesitate to contact us. I'm sorry that some people seem to disagree. Only time will tell I guess people will see that we do our best to offer a good service. I don't have anything else to say.

    Thanked by 1netomx
  • NexHost said: I don't have anything else to say.

    GIVE US THE CATCHPHRASE

    Thanked by 2GM2015 ATHK
  • IMOUTOFTHISTHREAD

    Nekki said: GIVE US THE CATCHPHRASE

    Thanked by 1Nekki
  • colingptcolingpt Member
    edited January 2016

    @Nekki said:
    GIVE US THE CATCHPHRASE

    exactly for a CATCHPHRASE pls! @GM2015 :P

    "I'm out of this Thread."

  • hawchawc Moderator, LIR

    NEXTGATE

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