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Comments
Why don't you ask them?
Because they will answer into a couple of weeks:-) Anyway, I just asked.
probably once v-rack is available.
Why?
If it takes them two weeks to answer a ticket...why on earth would you want them as a provider? Seems like you answered your own question :-)
That is NOT a criteria of judging a provider.
Actually it is, but this criteria importance may be negligible to you.
Uh, what?
It's the #1 criteria. I don't expect 10 minute response for a $5/mo server, but if I had to wait two weeks I'd be gone long before they replied.
1.5 days and I'd be outtathere
Ask them on twitter 6h Respond during day
Unlikely - they've just updated the plans and they're already very cheap. However: https://www.ovh.co.uk/news/articles/a2065.2016-product-roadmap
Of course it's not. BTW: I have never had a problem that required urgent support. Only minor issues.
It would be nice... For my smaller projects it's simply not feasible to purchase the Cloud. But if they included 250Mbps I'd start buying them.
their public cloud ram+cpu instances are already 250 Mbps as far as I can see it beeing advertised. only the ssd instances are limited to 100Mbps (just did a benchmark on them to check on).
I think their is a good chance to see them going for 250Mbps for the VPS Cloud line at least in the next time.
BTW: they lowered costs on backups within public cloud some time ago to 0.01 € per GB and month, so a snapshot of a 40G instance is around 0.40 € monthly (but they do bill some kind of hourly usage or so...) - AFAIR thats cheaper than snapshots on the VPS lines, just to mention ;-)
Indeed, the limit of 100 Mbps on the cloud vps is a bit boring, I had to add keycdn for some websites there, to avoid slowing down (keycdn is good, but I think its italian node is hosted by SeFlow, and you never know... :-)
it is. Business = humans, not hardware. If you can't talk with people - get out from business. This is very simple.
And last, i think this guy is lying, why OVH always responce to me in 24 - 72 hours?
Who is lying?
From my experience, the phone support is quiet fast, the ticket support can take 2-14 days for responding. You're probably
assigned to on one of their non-sleeping/understaffed support departments.
I have a OVH 2016 VPS and also a public cloud system running. So far, have had 2 support tickets opened. The slowest response was just 70 minutes. The other ticket was responded to in 54 minutes. Much faster support then some providers here.
OVH confirmed they are planning some changes for VPS, and told me to wait for official communications.
FWIW, I asked if they'd offer any new VPS plans with more local storage, and got:
They replied in 1 hour, 28 minutes, in case anyone was wondering.
Yesterday I had a 15 minutes network outage, and opened a ticket. After 13 hours I'm still waiting...
It was a network problem, they should answer quickly. I'm changing my mind about OVH.
Was it an incident ticket or standard support ticket that you opened?
Standard ticket for a vps cloud
My tickets at OVH are almost always answered within 12 hours.
That explains it, generally incident tickets are dealt with more quickly, although you're best just checking status.ovh.com, as incident staff tend to point you in that direction if they have a status update open for an ongoing incident which is affecting you.
I had a ticket with kimsufi product line about a failure harddrive. It took 21 days for them to give the first response, and then half an hour to replace the dead drive + reinstall OS + reply the second response.
That's the only ticket I needed within 2 years usage.
So YMMV. Some people might prefer providers who fail more but respond faster.
I didn't want to open an incident ticket for something I was sure they would have solved soon. It's some kind of "abuse", from my point of view. Still, I wanted to know the reason for the outage, as it is the second one during the same week (quite uncommon, for OVH).
I see, I thought you meant that you opened a ticket to get them to look into the problem rather than for an explanation of the problem, my apologies!