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Glad I did something sorta right then...I had an issue with a slow connection to my Leaseweb VPS but I wasn't sure what info they would need so I just sent them an mtr from my home to the VPS and from the VPS to my home and the replied a little later on that they got in touch with Verizon and fixed the route for me (and sure enough the connection improved A TON).
Online deserve as many disputes against them as humanly possible. They're a terrible company. The only other provider he disputed against was Wholesale Internet and he had every right to do so.
From a decade of help desk support, thank you. I've had more pings thrown at me than any network operator ever would want with 'FIX IT' and I'm a sysadmin. Even after explaining how, no one wants to MTR one way, let alone both (most helpful)
To be honest, even one way helps us get an IP 'on your side' of things, which a network admin who cares enough can likely use to do the reverse MTR himself.
One company I previously worked at was a known go-to provider when you just wanted a VPS done right. Never oversold, 3-4 uplinks per location. They would tweak the route for you in real-time to fix it or optimize for you, 3 times even if necessary and they had the ability. Their Asia location and flexibility to help with routes made me a quasi-networking guy, and essentially a network tech at my most previous job.
Providers who only have one uplink at all locations and will not be able to do such, and blame it on your ISP. I'd blame your hosting provider if they didn't have at least one other route to try, or time to bother. They obviously should when claiming multi-homed.
I still keep my BGP session and a few servers there. Why? Because I built the servers. When I had the time between tickets, I would over-engineer builds. Spending 10 minutes cleaning the entire CPU and heatsink with Arctic Clean, magic eraser, TSP & microfiber for a 100% adhesion of CPU paste to the sink. After 5-7 days of stress testing while checking the temperature / health, you know that server will stay online. And they have.
I would build my own custom double walled boxes using spray adhesive to make the boxes get to their destination intact. Happened after my boss had to ship a server or two when I was out of state, and lack of double wall meant a router arm got smacked pretty well. Plus it was humid where we shipped from, that doesn't mix for single wall.
From there on in, I used my trusty HP 260 tape to get after it. That stuff is seriously amazing. Doesn't stick to itself, thick 2mil+, makes all other shipping tape worthless. Never had another server or box damaged in transit. LA to Eastern Europe, or Sydney. I used a bit of Gorilla Tape on the sides when shipping outside the US, otherwise boxes were covered in HP 260 overlapping.
I do miss building those things, I love the X56** series. And they don't go down. Refurb + best practices FTW.
edit: 4* cups of coffee. repeating myself. back to DIY.
In response, there is FraudRecord and when he finds himself constantly cancelled or turned away theres only so many providers to go to at the budget sought after.
I just checked myself, and I am clear. Only ever issued 1 charge back, and that was because WSI were not responding.
I haven't disputed Online, but that's because they actually communicate with their clients...
FraudRecord is honestly a flawed system. My name is on there but I've never used that host and that nearly got me turned away. Nothing else matched except name.