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www.digicube.fr - 28.12.2015 network for dedicated server not responding - support quiet
leb_anonymous
Member
Hello,
Yesterday (28.12.2015 ) my dedicated server on www.digicube.fr stop responding on network layer.
On panel it appear to be working, i can do for example soft reboot - but can't ssh, can't ping.
Ping is comming to their datacenter router but can't find ip of my server:
"From cube011.digicube.fr (95.130.8.120) icmp_seq=11422 Destination Host Unreachable"
Yesterday (28) i got message about planing maintance
"Bonjour,
Nous vous informons qu'une maintenance électrique d'urgence sera réalisée dans la salle ou est hébergée votre serveur .
Date : 28/12/15
Début de l'intervention: 14:30 UTC
Fin de l'intervention : 16:00 UTC
Durée de l interruption: 45 minutes
DESCRIPTION:
Intervention tableau électrique.
Durant cette fenêtre de maintenance, vous constaterez une interruption de service tandis que nous accomplissons cette action.
Nos ingénieurs d'opérations de réseau surveillent étroitement le travail et feront tout leur possible pour réduire au minimum le dérangement.
Nous apprécions votre patience pendant ce travail et faisons bon accueil à toutes vos réactions. Merci d'être client de Digicube.
Internet'ment vôtre,
L'équipe Digicube"
45 minues... it's over 24hours offline.
I post support tickets but no answer...
Does someone also have problem with their server hosted there?
Or anyone know someone who have server there and could tell if they are working?
My offsite tape backup is 2 weeks old... i'm quite scared what to do... buy server somewhere else and start testore or wait... but wait for what? they don't answer tickets... maybe they just close business?
If anyone have any update please share
Regards
Comments
Do you have another username here?