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› › Why do providers (SemoWeb) not remove you from mailing lists when you cancel/request to be removed?
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Why do providers (SemoWeb) not remove you from mailing lists when you cancel/request to be removed?

lumaluma Member
edited January 2013 in Providers

In this case it is @semoweb. I had a horrible experience with them and I cancelled my VPS over a year ago.

I requested to be removed from the mailing list after receiving "spam" 3 times now and I still receive stupid news letters.

Each time it opens a ticket but it just gets closed.

Sure I can just delete the email but that is not the point.

Thanks.

Comments

  • AsadAsad Member

    Are they sent through whmcs? I don't think it has an opt out for newsletters sent out to customers, I find it pretty annoying too.

  • SpencerSpencer Member

    @semoweb is trying this obviously because in the WHMCS mass mail feature you can select just active clients.

  • makazemakaze Member

    123systems does this too. It's annoying because they never even provided me service.

  • ShardHostSarahShardHostSarah Member

    They have obligations under the CAN-SPAM act.

  • gubbytegubbyte Member

    Filter their emails.

  • semowebsemoweb Member

    Hello,

    This is interesting and a simple fix, can you email at [email protected] with the email you have on file and I will make the adjustments.

    Thanks!

  • lumaluma Member

    @semoweb said: This is interesting and a simple fix,

    Simple fix? 3 tickets so far to get this resolved, all of them polite and professional on my part. I should not have to post on a forum and email you directly to be removed from a mailing list.

  • ZinnVPSZinnVPS Member

    Thats funny ! Stuff happens sounds like u didnt get any loving last night! lol

  • semowebsemoweb Member

    @luma said: Simple fix? 3 tickets so far to get this resolved, all of them polite and professional on my part. I should not have to post on a forum and email you directly to be removed from a mailing list.

    Correct, its a simple fix.. all we have to do is "close" your account.. as for you requesting this three times I do apologize and this should of been correctly completed the first time.

    Again, I wish to help but the sake of your privacy I am asking you to send me a e-mail directly, if you do not care and wish to post your e-mail publicly feel free.

    Thanks!

  • BlazeMuisBlazeMuis Member

    Better then all those godaddy emails...

  • CiriumCirium Member

    @joodle

    Agreed.

  • HalfEatenPieHalfEatenPie Veteran

    @Cirium said: Agreed.

    Unrequired sub-domain/expendature says hi!

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