New on LowEndTalk? Please Register and read our Community Rules.
All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
Hostbill issues
ShardHostSarah
Member
Already have a ticket open on this; however it has now stalled and been added as an internal issue which is being investigated with no time frame.
Anyone have any idea what might be causing this behaviour on a fresh Hostbill installation?
Comments
Don't use HostBill and get a refund is my advice at the moment. Management have been messing me around for about 4 months at least.
You've always sung high praises before. Have things turned sour?
@LV_Matt - you leaving HostBill?
Indeed they have, someone who has spent over $1k on things regarding HostBill is rather pissed off right now.
There has been a few times that I have considered this in the past where issues where resolved, but this time the issue hasn't been resolved, so we are looking in dept to other solutions.
Can certainly imagine you would be! I've heard a few say about the lack of support at HostBill recently.
Take a look at Blesta and WHMCS
I'm sure you can customize one to your liking.
@ShardHost looks like css is off?
I get WHMCS licenses dirt cheap, but I don't think that will be an option for me sadly, nor with Blesta. Either way which ever we move to, I have no doubt we will have to put a considerable amount of money into some custom development to improve things for us.
Yeah that's the problem with quite a few billing systems - the default layouts are shoddy. I would say look into Ubersmith, but due to their new pricing model that'll be out the window for you!
That would have been an option before the pricing increase, the hunt will go on. We nearly moved to Ubersmith about 6 months back, it had a good pricing model, SolusVM module had just been developed. Thank god we didn't though - it would have caused some issues down the line that's for sure.
We're kind of in the same boat and thought hostbill was the solution. We can't go with a solution that will leave us high and dry on difficult support issues
We agree although we've changed nothing on the default install and hostbill appear stumped
30 days tech-support included
Therefore they should provide you with it. If they're not, I'd get a refund.
I don't want to misrepresent that they are offering support, it's just stalled on a simple post install issue. It does not give me high hopes for future more complex issues
They don't provide it though, they take weeks if not months to reply or add bugs to there "bugs list". Reason why I left for backup WHMCS as there are no equivalent billing systems with advanced module support.
It seems there more interested in creating dozen of bugged order styles then concentrate on other parts of the system
Yeah, I've heard bad things.
OP, get a refund and move to WHMCS or an equivalent system. At least WHMCS does provide support, within a reasonable timeframe
OP, get a refund and move to WHMCS or an equivalent system. At least WHMCS does provide support, within a reasonable timeframe
In the process of doing this now. In logging in to check the ticket status it reminded me of another that has been open days on a simple question. We can't base a core part of our business on something like this
They only issue a refund in first 30 days and if you have a problem with the script. We had 2-3 bug report tickets which were left unanswered for weeks along with 1-2 general support tickets regarding basic stuff to. It came to a point where I just didn't bother opening a ticket and look into it myself because they would probably never respond.
They did however unusually respond to the ticket where I requested a refund but didn't get it because of it being past "30 days", sold it over at WHT later. Now it appears they don't even allow license transfers.
We are within the first 30 days and the broken order forms appear to be a valid reason.
Looks like the only other option is WHMCS, which opens a whole other load of issues
Contact their billing and see what they say about a refund first
What issues have you had with HostBill?