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  • @KuJoe said: While a resolution in 1 hour is better, a 1 hour response and 24 hour resolution beats a 22 hour response and 23 hour resolution any day of the week

    +1 For all my soccer mom (Hi @drmike) and any user I ever met, this seems obvious!

  • When, I'm on my break for bellringing, one of the six or so clients who watch over things is a soccer mom. Nine or so years ago, she knew nothing about the web. Now she runs her own 2 server social networking site.

    Amazing how much one can learn by dropping an error into google. :)

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