New on LowEndTalk? Please Register and read our Community Rules.
All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
Comments
Sure I could agree here except it should never get to the point that customers should have to be moved in the first place. Unless there is a hardware malfunction the customer should never feel the impact of the over commit. If you have to move customers to balance loads then you are doing something wrong in the beginning.
Level One support should never give the explanation I have done something please check now. That is a useless statement and gives the customer a queasy feeling. Especially when the customer has experience in the field. If the support personal can not answer his question they should then say to them I am sorry but I can not answer your questions, but I will now transfer you to a support technician that is able to help you.
At least that is how I feel it should be handled but again what do I know anyways.
ew
@time4vps I think @CraigWatson worded my concerns perfectly, nothing to add
There are definitely cheap (and small) VPS providers that can provide decent support. I'm pretty skeptical about who I host my important things with, and as a result I have very few issues with my services
That, plus I design my infrastructure to be redundant. Even if a VPS drops offline for a day or two, that's generally not a very big deal to me. I've rarely needed it, though.
Does anyone else think that the responses are screaming "outsourced Indian first level support"?
Why Indian ? Why can it not be Sri-Lankan or Chinese or Malaysian or Philippean or Indonesian or Brazilian or Russian or Ukrainian ?
Because India is the "back office of the world"...
at least of English speaking countries.
Because none of them speak English as first or even second language.
yes that's probably also an argument in favor of India (since there are lots of cheaper countries than India)
back office India and factory China.
@4n0nx And why Indians aren't capable to provide support? Or, at least, equal capable as native Americans? Do you know that India has one of the most developed and in development IT knowledge of science? Or that in many of the biggest worldwide IT companies, Indians are the leaders (CEO etc.)?
Do you think that cheap support from native Americans is better than Indian? Why don't you stay at "cheap first level support"?
Because there are a lot of "Peter"s in India
seem like responds from wls are made by robot or it's scripted. i left them long ago and glad i did.
Was being sarcastic haha
Well then, might need to add Crissic to any lists you have, got that response twice regarding shity disk io...
haha you got me there XD
I was backreading posts here and saw this. Being lied to from a provider is really not the greatest experience.