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Comments
suspend at the end of the billing period, terminate after 5 days.
3x payment reminders, suspend when due, terminate 10 days later. If no prev. notice.
If previous notice: suspend when due, terminate after 30 days.
Im feeling our current 7 days is very fair then!
For 99.9% accounts it costs almost nothing to keep them on the server those days (disabled), and you can keep the client
Definalty, I don't plan on making a change, however do notice a large amount of invoices get paid magically on the 8th day once there service has been suspended. Just interesting to see experience of others from both sides.
I leave a good 14 days before termination, amazing amount of client's that go on holiday and just forget.
We suspend 2 days after the invoice is due, and terminate 14 days after the invoice was due. That way if someone has forgotten to check their e-mails or the invoices have gone to spam we have had time to reach out and contact the client to find out if they do plan to renew and if they are having any troubles, because we have found clients to have had issues with credit cards and such before and they have paid straight away.