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Kimsufi and r1softstorage.com
I recently moved a server from online.net to OVH (Kimsufi). When I tried setting up the idera backup agent to connect to the r1softstorage (backupsy) service, I get connection refused - even after turning off the firewall. Support reckon OVH are blocking the port/IP address. Anyone know anything about this, and whether it's fixable?
Not holding out much hope of getting support on the matter as Kimsufi support is currently ignoring all my requests to get VAT removed from my billing.
Comments
What is the actual port that you are trying to connect to?
It's 1167
What's the reason change from online.net to Kimsufi?.
At least from OVH VPS to outside it's not blocked, just tested.
@rm_ thanks.
@mustafaramadhan online.net drove me crazy refusing to help with a simple billing problem, so I decided to rage quit.
One of the VM's running on my SYS box has no problem communicating with r1softstorage.com.
Are you sure the Idera agent is running on your server and listening on the port as the backup server connects to the agent running on your machine, not the other way around.
I can't telnet out to the r1softstorage server on that port either, and I should be able to.
I turned out the firewall completely for a moment, and I still couldn't get the two talking.
Wonder if there's different restrictions for kimsufi and SYS?
I think you are not understanding how this works. The R1soft server connects to the agent, not the other way around. So if your trying to reach r1softstorage.com on port 1167 your not going to get anything, because that's not how it works. The R1soft server its self has a gui interface (likely restricted to you) on port 80 which you can setup the back-up times for your server in if you have access, but to perform the backup, the R1soft server connects out to your agent and then has it start the backup (not the other way around). If it isn't working for you, it sounds like you have blocked port 1167 on your server. iptables -F (flush all your iptables entries) and give it a try, if it works then your whole issue is your firewall.
Cheers!
I'm understanding just fine, thanks. Backupsy's own staff asked me to try the telnet test.
The also mentioned that they are aware of some sort of OVH interference:
As I mentioned, any attempt to get kimsufi support for a previous issue, so I am not holding out any hope for a result there, which is why I posted here.