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UptimeVPS Cancellation Warning
UptimeVPS is the best, just be careful when cancelling and make sure u choose the right option: cancel immediately or at the end of the billing period to avoid any problems later on :-)
and make sure to do a backup before cancellation request!!!
Thanked by 1drmike
Comments
Always backup your data before asking for cancellation
Thanks for warning (I'm wondering if Ken will give you apology atleast)... but you didn't really lost some important datas, a?
well i got backup from 10.10 so its not that bad. nothing critically important but still my bad for not making backup before requesting cancellation
May want to retag this thread with the providers name if you can still edit it.
I had exactly the same, couldn't login -> canceled end of billing period -> got instantly canceled.
I created a ticket and asked for whmcs-credit, and they gave me just that.
Hmm, good to know for when I need to cancel the service.
For now, I'm still keeping the windows box with them, and yes, I'm aware of the 10 hrs (?) downtime the other day. But for the pricing and the fact that I only use it for testing purpose and backups, I might stay for another month and see how things go.
Ken is the best, always so helpful, how can we not love UptimeVPS ? :-)
you should have received a cancellation email confirming the cancellation selection either immedaite or end of billing whmcs sends it automatically. Check your inbox to see what it says
email does not specify in details the type of cancellation:
This email is to confirm that we have received your cancellation request for the service listed below.
Product/Service: UV-1024 Windows 2008
Domain: kkk
If you requested immediate cancellation then the service will be terminated within the next 24 hours. If however you chose end of billing cycle, it will not be cancelled until 26/10/2011.
Thank you for using UptimeVPS and we hope to see you again in the future.
Regards
UptimeVPS.com
shame sorry buddy honestly thought it would say, surely they are going to refund your remaining term at the very least.
Yes WHMCS doesn't specify in the mail what you choosed.
Sad situation, maybe Ken can fix this?
yeaaa Ken is great, i got 12 other services with uptime vps, refund received, thats what i call an excellent service :-)
if they are that excellent why would you need to cancel in the first place?
This goes for most providers.
@vampireJ
sometime addicts buy just too much ;-)
Why you need to cancel your boxes? I just think to buy one...
Just to confirm I refunded the full amount in the end. Sorry
wow I am very happy they refunded your amount, in my case it didn't turn out so favourably.
I had cancelled about three days after signing up (definitely within the 7-day money back guarantee) and in fact I barely used the box, did a few typical i/o download tests on the vps and then incidentally there was some really bad downtime (over 36 hours at the time) and so I swiftly cancelled my account (received cancellation email on Oct 3). Exchanged emails with Ken, last of which was on the 7th of Oct, wherein he said 'Hi Lovely thank you. I shall check this shortly.'--in response to the detailed information I gave him concerning the refund ...and haven't heard from him since (I sent a follow-up email) and the ticket id that this whole conversation was under suddenly disappears as well (I have the emails as proof at least).
With no word from Ken I escalated it into a paypal claim a few days ago.
Now I don't want to throw accusations around, but i've had my share of LEB hosts running off with money (hostrail et all) and politely asked from my money back. Paypal refunds are effortlessly easy to do, there is no excuse that it should take so long. Either there is a mix up, or there is some deliberation in not giving me my the meagre dollars that I paid for the vps (which btw was great up until the downtime, and i just didn't have the confidence to remain with the host after so much downtime).
Paypal is waiting for a response from Uptimevps at this stage.
am I the only one experiencing difficulties getting my money back?
I've had them over a month, they're good. Hope they stick around
Just to inform you all. UptimeVPS.com has been moved to Uptimevps.co
Hopefully this will put an end to a lot of tittle tattle on whether we are going to do a runner or not.
seems there is a 4 page thread on uptimevps on wht.
http://www.webhostingtalk.com/showthread.php?t=1086771
absolutely useless four pages. a boring guy talking about english skills and domain stories again.
lol did u read the 4 pages i couldnt be bothered reading past page one. lol
I read it. Can I submit them a bill for my time wasted?
As to the last few posts currently, a proper website is a sign of professionalism. Always surprised that folks don't understand that.
I read two pages then got bored, but I have to say: If I owned UptimeVPS I'd actually properly defend my company rather than making short meaningless statements.
if you over do it though, you sound like a pompous ass. Just ask BURSTNET. Make sure you use all capital letters when you do so.
Agreed but not smart ass 10 words comments.
uptimevps removed paypal as a payment method.
i sense avalanche of cancellations rolling in
i sense avalanche of cancellations rolling in
I'm not even sure how a host could be okay with doing that, I imagine that for low end VPSes 90% of payments are made through PayPal. Even if their account was cancelled, it would be much better to work something else out like bringing a family member/friend in with another account just to keep business moving, even though that may be unprofessional, it's better than destroying your business in a month.
Yep, UptimeVPS is going to loose out big time..