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My VPS with INIZ seems to be down
nehafarzana80
Member
My NL7 server with iniz.com shows offline. Anyone having same problem with NL7 node?
Comments
inb4 LowEndHelpdesk joke post.
I thought INIZ doesn't have NL location ... :O
have you contacted their support team ?
@iniz
Yes, sent a support ticket 3+ hrs ago ... still waiting on Patrick's answer.
Wow, you gave him a whole 3 hours? Impressed.
Mine on NL7 is fine
Welcome to LowEndHelpDesk @nehafarzana80. Your call is important to us, please wait while i attempt to connect you to an agent...
Your patience is appreciated, unfortunately all agents are currently busy, you will be forwarded to our voice mail box and one of our agents will attempt to call you back as soon as possible.
He opened the post 3 hours before posting that......
It's been 9 hours now, still no response. I'm frustrated -_-
Have you tried booting it from cp.iniz.com ...?
OK well let us run through a list of the obvious....
1) Is their SolusVM UP and can you log in?
2) Assuming the answer is YES to the above have you checked to see if your VPS is really offline and solusvm is not just fucking with you (it does that)?
3) an you ping your IP?
4) Have you ran an MTR report to make sure it is not an issue outside of their network boundary preventing you from connecting?
5) Is your IPv6 up?
6) Did you do anything prior to the VPS going offline?
7) Have you used the serial console or if KVM rescue CD image to diagnose it yourself?
If the answer to even 1 of those questions is "hmm let me check" or "how do I do that" then stop buying unmanaged services plz......
If you can confidently answer all of those and you actually opened an actual ticket with the actual support department then yes... the 3 - 6 - 9 hours that changes with every post you have waited may be a bit much depending on which one is true.
Yes, I have tried booting up from SolusVM. But, it's not booting up.
SolusVM up. I've 2 VPSs with Iniz (different nodes). NL7 is offline (on SolusVM too).
VPS is Offline on SolusVM
IP is not reachable.
Yes, I ran a MTR.
I don't have a IPv6 enabled on my VPS.
Yes, I ran tar command to backup my site's file which is 900MB in size 10 mins before the server went offline.
Yes, I ran Serial Console and it says "container is not running"
@nehafarzana80 does WHMCS say suspended?
NO! Active
It could be that the VPS was suspended due to Abuse of I/O or something when the tar command was run... @nehafarzana80 did you check the email address you registered with for any emails from INIZ? also check the Spam folder
If it was suspended then you would see that in either WHMCS or SousVM it is pretty hard to miss.
@nehafarzana80 I assume as you called it a container this is OpenVZ?
The VPS came online now.
NL7 hasn't had any downtime, the user was suspended (VM showing offline and not bootable in this case) due to a flood.
Yes, it is OpenVZ. I have many mobile visitors and most of them uses Opera Mini. Most probably the system detected the traffic as "potential DDoS attack" and suspended my VPS automatically as I got a response from Patrick just now;
"Your VPS was suspended by our monitoring system for potentially incoming DDoS, all suspensions are low priority regardless."
I checked the IP he mentioned and I saw those are from Opera Mini's proxy.
However, the VPS is online now :-)
Lets be clear here, a conntrack table full of opera IPs, 87435+101948 to be exact. This was clear some sort of attack, unless you got tons of visitors in a matter of seconds.
For your proof, i'll attach it in your ticket and you can check yourself before you try make us look stupid here.
@nehafarzana80 how could you have not noticed it was suspended in solusvm?
Seems odd that this sort of traffic would be picked up as a DDOS, ho hum all is good in the end
We use nodewatch but don't use it with the Solus integration, however when a node is down in Solus the page has a endless load and then says theres an issue with the node which wasn't the case here (as he has experienced this before).
The VM was simply shown as shut down and not bootable, once again we have a KB article which will pop up when a client types "offline" or "suspended" in our ticket system as a suggestion as well (https://support.iniz.com/Knowledgebase/Article/View/6/2/my-vps-is-offline-and-i-cannot-boot-it-what-next)
ah that old chestnut that they tell me they cant reproduce time and time again
is this not the same issue a LET user had with iniz no too long ago.
you could have null routed the traffic rather than suspending
Damned if you do, damned if you don't comes to mind.
dont get you
Well if it was nulled then there would probably also be a thread about how his IP was nulled.
Suspended \ Nulled = Still offline.
okey.
now i get you.....
But Nullrouting an IP would require some more work to be automatically done as it would need to be nullrouted at the provider level whereas Nodewatch just runs on the Servers and does its job fine.