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Biggest noob tickets you see
doughmanes
Member
in General
MUH UBUNTU 14 ROOT LOGIN FAILS
Hey noob, Ubuntu disabled that crap. USE YOUR DAMN SERIAL CONSOLE WE PROVIDE TO YOU, NOOB.
Just a heads up to the summerhost kiddies who think running a hosting company is smoking Cuban cigars on your yacht.
Comments
It's not hard to fix that in the template and offer people something that works, really.
Yeah that's nothing. If that's bad you haven't seen worse
, but shouldn't still scream at customers. They just need managed support services.
Please tell me this was not a genuine response.
@Boxode Your kinda thread here.
What serverian and concerto said...
Unbelievable. Oh wait I have CloudatCost.
No, Ubuntu started doing that and you should not have to change something with an operating system to appeal to noobs. You shouldn't hand feed and maintain a group of users who cannot RTFM, let alone read Ubuntu's extensive documentation.
Pointing them to Ubuntu's documentation works well.
My point was that I hope this was not a genuine response anyone sent to a customer.
Tell them they need managed services then if they didn't purchase it. Outside scope otherwise. It's simple.
I don't mind helping out customers with simple things. Easy for the both of us, haha.
Whats your point, other than your tampon was lit by a flamethrower over something going on in your head where you're assuming something?
Unmanaged policy and customers too used to handholdings/noob babysitting from providers like this chiming in. "Oh we love our customers and we love to help" yeah right more like getting them on the teat so anytime there is any small issue, they're going to point to the time you helped them resolve an Ubuntu 14 root login issue.
Now you're losing money on your service due to the amount of support tickets generated.
Excuse me?
My point was not well received.
I still dont know what your point was.
I hate that whole "you shouldn't log in as root" thing. Just let me do what I want and if I mess up it's my own fault..
Hope he isn't a provider.... Disgusting behavior.
The iwstack template has root as default.
I also hate that "we defend you from yourself" stuff, if a customer is dumb enough so he cannot be trusted with a root login, then he probably is hosting with the wrong (unmanaged) provider.
That being said, someone asked me if installing virtualbox in ovz is allowed and if he can run windows inside. After I took the time to explain some basics, he wanted me to mount the iso for him.
We should hope not. How unprofessional if he is.
We dont speak to clients in such manner. This isn't the type of thread I'd like to be involved in.
No drama for you tonight, sorry.
Do you actually have clients yet?
Just the right time for this sorta thread.
I have a russian customer who is proving to be pain in the arse.
It looks like he first writes in russian and then translates russian into english using one of the online translaters. It is impossible for me to understand and it is getting worst day by day.
I don't know what to tell him.
Try translating English to Russia via the translator.
Simply let him - politely - know that his messages are hard to decipher. And in the worst case cancel his account with a reasonable notice and a refund if applicable.
Usual situation. Nekki's suggestion should work, if he uses Google Translate and you'll use that too.
You do far worse in a public forum though,.... who do you think you are kidding?
http://en.wikipedia.org/wiki/Chinese_whispers
Two points:
Heh, interesting. I had this exact same problem. Downside to OVZ, I guess.
The provider I experienced this problem with replaced the templates within 15 minutes with working ones.
Tell him to do it in Russian, and look here for someone who can help you. If he is in a good mood, maybe @aldryic can help
The problem with ubuntu disabling the root login, it's the most of the customers are used to be able to log in as root, specially if they have used Debian or CentOS.
A small warning in the template or in the knowledge base can help those customers, and it doesn't take that much time to a provider to write.
Sometimes there a lot of things that a customer can solve by them selves if they have a small guidance (some simple tutorials on the host side), the most complete KB that I have seen is from Ramhost followed by mycustom hosting, buyvm has some tutorials but it falls a bit short. Also lowendspirit on their forums you can find some good things.