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BuyVM (LV) Down?

PetaByetPetaByet Member
edited June 2014 in Providers

I've been trying to ping my site, the control panel, the support area (my.frantech.ca) and the public-facing website (buyvm.net), none worked.

I'm trying hard not to use LET as the helpdesk but I had to (because their helpdesk is down). Is anyone else's BuyVM VPS or hosting account down?

Edit: It's the Vegas location.

«13456

Comments

  • NekkiNekki Veteran

    My NJ VPS is up, been using it for VPN all morning without a blip.

  • AlexBarakovAlexBarakov Patron Provider, Veteran

    It's possible that they have some network/routing issues. I'm sure they'll be back online shortly. @Francisco

  • hotsnowhotsnow Veteran

    same issue here, perhaps network issue?

  • KerberosKerberos Member

    Ditto. Just tried to access shared hosting and their main site. No go on both.

  • yywudiyywudi Member
    edited May 2014

    it should be the Las vegas fiberhub DC network outage as i see.
    the buyvm main site, client area, Stallion CP, VPS, shared hosting are all down.
    hope it could be back soon.

  • nerouxneroux Member

    Looks like a routing issue to me as well.

  • lelewkulelewku Member

    down for me

  • FranciscoFrancisco Top Host, Host Rep, Veteran

    Isn't our end alas.

    BGP session isn't coming up :(

    Rob just replied to my ticket so we should have some progress in a few minutes hopefully.

    Francisco

  • PetaByetPetaByet Member

    @Francisco Are we going to get SLA credits/refunds (if any)?

  • FranciscoFrancisco Top Host, Host Rep, Veteran

    @PetaByet said:
    Francisco Are we going to get SLA credits/refunds (if any)?

    You can request one if you like :) We'll mention it in the RFO i'm assuming.

    Rob should be onsite in a few minutes.

    Francisco

  • J1021J1021 Member

    Down since 12:35 (BST Time) for me.

  • mangkookmangkook Member

    any ETA guys?

  • J1021J1021 Member

    mangkook said: any ETA guys?

    Fran is working on it..

  • FranciscoFrancisco Top Host, Host Rep, Veteran

    @mangkook said:
    any ETA guys?

    Nothing yet. Rob thinks the optics on one of our ends is acting up. We'll know soon.

    Francisco

  • NoermanNoerman Member

    Oh dear...

    buyvm.net seems to be down :(

  • PetaByetPetaByet Member

    Thanked by 1Noerman
  • J1021J1021 Member
    edited May 2014

    PetaByet said: @Francisco Are we going to get SLA credits/refunds (if any)?

    BuyVM have an SLA?

  • FranciscoFrancisco Top Host, Host Rep, Veteran

    @1e10 said:
    BuyVM have an SLA?

    Always have. :)

    We've honored it in the past when issues arise.

    Francisco

  • PetaByetPetaByet Member

    Ah, not to mention it's still early morning (5AM) in LV.

  • NoermanNoerman Member

    @PetaByet Thanks for the twitter

    @Francisco Thanks for the quick reply

  • FranciscoFrancisco Top Host, Host Rep, Veteran

    @PetaByet said:
    Ah, not to mention it's still early morning (5AM) in LV.

    Fiberhub claims their end of the link is fine and we're all lit up so
    i'm getting them to shuffle card positions to see if we have a bummed
    line card.

    It wouldn't make sense since it's showing as 'link detected'.

    Francisco

  • XTServersXTServers Member
    edited May 2014

    Can't really fight the windmills. :) We head a dead switch last week to in one of the locations. The DC replaced it in about 40 minutes though. Good luck!

    Thanked by 1ankittulsian
  • MaouniqueMaounique Host Rep, Veteran
    edited May 2014

    Francisco said: It wouldn't make sense since it's showing as 'link detected'.

    Bah, I had a busted MC which was all lit up and all, but it wasnt converting anything. Since it was the property of the ISP and they wouldnt budge to come change it saying everything is fine, just my patch cable is not working, got another from another company which we were before with and dint come to collect when the contract was revoked.

  • BoxodeBoxode Member

    BuyVM.net site is down but NJ is fine and operational. Hope it gets resolved.

  • FranciscoFrancisco Top Host, Host Rep, Veteran

    @Maounique said:
    Bah, I had a busted MC which was all lit up and all, but it wasnt converting anything. Since it was the property of the ISP and they wouldnt budge to come change it saying everything is fine, just my patch cable is not working, got another from another company which we were before with and dint come to collect when the contract was revoked.

    I got Rob moving things to a different card to see if that helps. It's possible a single port on it is acting up.

    So far he claims his side is fine and has replaced it as well as done the same on our end.

    Already done multiple reboots on oru end but it's obviously not a software issue since V6 would be working most likely.

    Francisco

  • rds100rds100 Member
    edited May 2014

    So can you ping Rob's router from yours? Anything on the interface? Counters increasing? Errors?

  • PetaByetPetaByet Member
    edited May 2014

    Traceroute:

     9  as40065.ae2-415.cr1.sea1.us.nlayer.net (63.141.219.62)  223.210 ms  306.578 ms  223.912 ms
10  192.168.241.30 (192.168.241.30)  288.494 ms  306.528 ms  224.592 ms
11  * * *
12  * * *
13  198.12.14.106 (198.12.14.106)  227.398 ms  229.962 ms  228.877 ms
14  * * *
15  * * *

    I'm unsure why a private IP (192.168.241.30) is involved.

  • J1021J1021 Member

    Back up.

  • PetaByetPetaByet Member
    edited May 2014

    Oh it's back up!

    Down for 1 hour, 32 minutes and 21 seconds

  • alexvolkalexvolk Member

    @PetaByet said:
    Traceroute:
    I'm unsure why a private IP (192.168.241.30) is involved.

    Slabbing ?

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