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Or you know, open up a ticket and ask them if you're not sure instead of doing a chargeback c;
He massively overreacted and is saying we are massively overreacting
How Ironic.
In a way I can understand the reactions from this thread, seeing as providers are especially vulnerable when it comes to chargebacks. Not only do they lose the money, they're also forced to pay an additional processing fee that can range up to $100. Regardless of whether or not a chargeback is successful or not, they may still have to pay a fee depending on the bank which the customer is with. Chargebacks can also damage a provider's reputation with credit card companies because too many of them could get them labeled as fraudulent or increase the fees because the provider was deemed "risky". Lastly, add the fact that a customer can file a dispute for up to two years after a sale, and you've got an environment where providers are understandably wary and resentful of even the mention of chargebacks.