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Servitro. com is a fraudulent hosting provider.
neurostuff
Member
Servitro suspended my VPS after I used the advertised monthly 1 TB traffic allowance and refuses to refund my money!
Order date: November 11, 2026
Virtual-1 | AMD EPYC 7443P
- 1 vCore
- 4 GB DDR4 RAM
- 25 GB SSD
- 10 Gbps Port
- 1 TB monthly traffic allowance
- 1x IPv4
- 1x IPv6 /64
Price: $20/year (coupon code: S8KQX51KF6)
I used the advertised monthly traffic allowance of 1 TB within approximately 13 hours. Before doing this, I specifically contacted their support team to clarify what would happen after reaching the traffic limit.
Their support team explicitly confirmed in the ticket that my connection speed would simply be throttled to 625 Kbps after exceeding the traffic allowance.
However, instead of following the policy communicated by their own support team, Servitro suspended my entire VPS.
On November 12, 2026, just one day after purchasing the service, my VPS was completely inaccessible.
Servitro refuses to restore my VPS and also refuses to refund my $20, despite advertising a 7-day money-back guarantee.
I paid $20 for a year of service and received just 13 hours of access.
Essentially, Servitro took my money. This is outrageous!
Click to view screenshots of support ticket correspondence
Comments
@Servitro why scam this poor man
Today's MJJ Drama: Is pushing 1TB of traffic in 13 hours fair use?
https://lowendtalk.com/post/quote/222738/Comment_4918013
Hi,
We'd like to give the full picture, since a few important points are missing above.
The VPS was not suspended for reaching the 1 TB limit. When a customer uses up the monthly traffic, the port is limited to 625 Kbps and the VPS keeps running. Many customers who have used 100% of their traffic are online right now at the reduced speed. That is the normal rule, and it is what our support explained.
This case was different. The VPS was ready at 07:30 UTC on 11 November. By about 20:12 UTC the same day, it had pushed 1,136 GB (not 1.136 GB): about 1,040 GB outgoing and 96 GB incoming. That is roughly 199 Mbit/s non-stop for almost 13 hours, more than the whole month's allowance on the first day. In the ticket, the customer wrote that the traffic was generated on purpose "to test the speed limitations" of our service.
The offer you quoted says the traffic is "subject to our fair use policy". Deliberately maxing out a shared port for half a day to burn through a full month of traffic is outside fair use. It affects other customers on the same node, which is why we act on it manually.
Our 7-day money-back guarantee covers normal use of the service. It does not apply when the fair use policy has been violated and the plan's full monthly resources were consumed on purpose within hours. So the refund was declined, and the service stays suspended.
We have explained this in the ticket several times and showed the traffic numbers. We also offered to cancel the service if the customer wants. Cancelling was never forced on them.
We're happy to discuss this further in the ticket.
Sorry to hear about this. Just curious, how can you use up so much traffic in a short time
@angstrom please have a look
To add one more point, since some may ask why we don't simply refund $20 to end the discussion:
The amount is not the issue, and we could easily refund it. But a refund here would tell anyone that they can take a cheap plan, push a full month of traffic through a shared port in a few hours on purpose, and still get their money back. Nothing would stop the same thing from being repeated with a new account, here or with any other provider. That is unfair to the customers who share the node and use the service normally.
So our decision is to cancel the service for violating the fair use terms, without a refund. This is not about the money. It is about applying the same rules to everyone.
How is 199mbps "maxing out a shared port" if it's a 10gbps port?
hmm... now we are getting to the heart of undefined expressions. what is fair, anyway?